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HP Promo 800 G1 E1Z82UTABA, Promo 800 G1 E1Z80UTABA, E2A03UT E2A03UT#ABA manual Iv About This Book

Models: E2A03UT E2A03UT#ABA Promo 800 G1 E1Z82UTABA E1Z80UT E1Z80UT#ABA Promo 800 G1 E1Z80UTABA

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iv About This Book

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HP Promo 800 G1 E1Z82UTABA, Promo 800 G1 E1Z80UTABA, E2A03UT E2A03UT#ABA, E1Z80UT E1Z80UT#ABA manual Iv About This Book

Contents

Maintenance & Service Guide Maintenance & Service Guide Product noticeAbout This Book IiiIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 123 Appendix B Specifications 195 Index 196 Page Product features OverviewPage Front components ComponentSide components Rear components Adjusting the height-adjustable/recline stand optional Positioning the computerPage Adjusting the tilt/swivel stand optional Activating and customizing the software in Windows Activating the Windows operating systemInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Downloading Windows 8 updates Click Settings Change PC SettingsSystem parts Illustrated parts catalogSystem parts Misc parts Mass storage devices Keyboards and miceDescription Spare part number Boards Spare part number Sensor board assembly Power button boardCables Sequential part number listing Spare part Description NumberSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing 733498-001 Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Personal grounding methods and equipment Grounding the work areaRecommended materials and equipment Static Shielding Protection LevelsOperating guidelines General cleaning safety precautions Cleaning the Computer CaseCleaning the keyboard Routine careService considerations Cleaning the monitorCleaning the mouse Power supply fanCables and connectors Tools and software RequirementsScrews Hard DrivesSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata hard drive cables Smart ATA drivesCable management Sata data cableRemoval and Replacement Procedures All-in One AIO Chassis Preparing to disassemble the computerRemoving the rear I/O cover Description Spare part number Rear I/O cover 733504-001Stand Height-adjustable/recline stand optionalTo remove the stand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Drives Replacing a hard disc driveDescription Spare part number Optical drives Hard drivesRemoving a 2.5-inch hard disc drive Page Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Battery Remove the access panel see Access panel on BatteryPage Wlan module Page Card reader board Description Spare part number Card reader board 732504-001Page Optical drive latch Description Spare part number Optical drive latch 733509-001Page Graphics heat sink Heat sink Graphics board and processorTo remove the heat sink Processor heat sink Page Processor Graphics board Page Top rear trim Description Spare part number Top rear trim 733506-001Webcam module Page Antenna Description Spare part number Antenna kit 733499-001Page Lower rear panel Description Spare part number Lower rear panel 733503-001Page Fan assembly Description Spare part number Fan assembly 733489-001Page Speakers Description Spare part number Speakers 733514-001Page Converter board Description Spare part number Converter board 732493-001Page NFC sensor board Description Spare part number NFC sensor board 732503-001Page Vesa mounting plate Page Power supply Description Spare part number Power supply, 200W 733490-001Page System board Page Updating the display panel manufacturer setting in Bios Updating Smbios Information Setup Field Name Comment LabelSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page To install a display panel, reverse the removal procedures Updating Bios with new display panel informationHard drive and optical drive cables and connectors Page Computer Setup F10 Utility Computer Setup F10 UtilitiesComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Replicated Setup Save to Removable Media Restore from Removable MediaDefault Setup Save Current Settings as Default Restore Factory Settings as DefaultComputer Setup-Storage Removable Media Boot Storage Options ESATA PortSata Emulation Max eSATA SpeedShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Network Boot Device SecurityUSB Security Slot SecuritySecurity System Security Virtualization Technology Directed I/OSecure Boot DriveLock SecurityOption Description OS Power Computer Setup-PowerManagement Hardware Power ThermalComputer Setup-Advanced Option Heading Power-On OptionsBios Power-On Onboard DevicesBus Options Device OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration Why run HP PC Hardware Diagnostics Uefi How to access and run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Troubleshooting without diagnostics Safety and comfort Before you call for technical supportHelpful hints Refer to Helpful hints on page 124 in this guidePage Solving general problems 126 Troubleshooting without diagnosticsComputer date and time display is incorrect Cause Solution Select Control PanelThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause SolutionPoor performance Cause Solution Advanced Device Options128 Troubleshooting without diagnostics Go to Start All Programs AccessoriesRun All apps iconOpen the access panel, press the power button, and see 130 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Solving hard drive problems Hard drive error occurs Cause SolutionTools tab. Under Error-checking click Check Now Error checking click Check132 Troubleshooting without diagnostics Computer will not boot from hard drive Cause Solution Storage Boot OrderDevice Configuration Computer seems to be locked up Cause Solution134 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Solving display problems Blank screen no video Cause SolutionSelect Adjust screen resolution 136 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 138 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution 140 Troubleshooting without diagnostics Certain typed symbols do not appear correct Cause SolutionSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 142 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Solving printer problems Control Panel , and then select Device ManagerSolving keyboard and mouse problems 144 Troubleshooting without diagnosticsPrinter will not turn on Cause Solution Printer prints garbled information Cause SolutionSolving keyboard and mouse problems 145 Enter146 Troubleshooting without diagnostics Solving Hardware Installation Problems 147 Solving Hardware Installation ProblemsSecurity USB Security 148 Troubleshooting without diagnostics Computer will not start Cause SolutionSolving Network Problems Wake-on-LAN feature is not functioning Cause Solution150 Troubleshooting without diagnostics Network status link light never flashes Cause Solution Manager152 Troubleshooting without diagnostics Diagnostics reports a failure Cause SolutionSolving memory problems New network card will not boot Cause Solution154 Troubleshooting without diagnostics Out of memory error Cause SolutionMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionPoor performance is experienced Cause Solution Solving processor problemsCause Solution 156 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsSecurity Network Boot Movie will not play in the DVD drive Cause Solution Cannot eject compact disc tray-load unit Cause SolutionSolving USB flash drive problems 158 Troubleshooting without diagnosticsUSB flash drive not found identified Cause Solution System will not boot from USB flash drive Cause SolutionSolving front panel component problems Solving Internet access problemsSolving front panel component problems 159 Unable to connect to the Internet Cause SolutionSelect Start Control Panel 160 Troubleshooting without diagnosticsClick Internet Options Solving software problems ROM issue Post error has occurred162 Troubleshooting without diagnostics System files may be damagedBacking up, restoring, and recovering in Windows Backing up, restoring, and recovering in Windows 8Creating recovery media and backups Restoring and recovering using Windows 8 tools Using Windows 8 RefreshUsing Windows 8 Reset Recovery using the Windows 8 recovery USB flash drive Select Reset Follow the on-screen instructions to continuePage Creating recovery media Backing up, restoring, and recovering in Windows 7Click All Programs Creating recovery discs To create the Windows DVDSystem Restore Follow the on-screen instructions to set up your backupSystem Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Page Select Install now Post error messages Post error messages Post numeric codes and text messagesControl panel message Description Recommended action DevicesPost numeric codes and text messages Verify monitor is attached and turned Under Storage DPS Self-test Change Storage Storage OptionsSata Emulation to IDE, and select File Save Changes and Exit. ReenterPost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Establishing a setup or power-on password Resetting the setup and power-on passwordClearing and resetting the Cmos Page Japanese power cord requirements General requirementsCountry-specific requirements Appendix a Power cord set requirementsCountry Accrediting Agency 195 Safety precautions Cleaning ComputerCapacitive strip sensor cable Sata characteristics 153 Monitor 135 Mouse 144 Network 149 Power 130 Printer 143 Keyboard 144 Media Card Reader 134System Recovery using recovery