Mouse does not respond to movement or is too slow.

Cause

Solution

 

 

Mouse may need cleaning.

Remove the roller ball cover on the mouse and clean the

 

internal components.

 

 

Mouse may need repair.

See the Worldwide Limited Warranty for terms and

 

conditions.

 

 

Computer is in Sleep state.

Press the power button to resume from Sleep state.

 

CAUTION: When attempting to resume from Sleep state,

 

do not hold down the power button for more than four

 

seconds. Otherwise, the computer will shut down and you will

 

lose any unsaved data.

 

 

Mouse will only move vertically, horizontally, or movement is jerky.

Cause

Solution

Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty.

Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores.

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Chapter 8 Troubleshooting without diagnostics

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HP Promo 800 G1 E1Z82UTABA, Promo 800 G1 E1Z80UTABA, E2A03UT E2A03UT#ABA manual Troubleshooting without diagnostics
Page 155 Page 157

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