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HP E1Z80UT E1Z80UT#ABA, Promo 800 G1 E1Z82UTABA, Promo 800 G1 E1Z80UTABA, E2A03UT E2A03UT#ABA manual

Models: E2A03UT E2A03UT#ABA Promo 800 G1 E1Z82UTABA E1Z80UT E1Z80UT#ABA Promo 800 G1 E1Z80UTABA

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6.Remove the two black Torx screws (2) that secure the board to the computer.

Be sure to correctly position the jumpers on the converter board for the installed display panel. Refer to the label in the chassis for jumper settings.

7.Lift the converter board from the computer.

To install the converter board, reverse the removal procedures.

Be sure to correctly position the jumpers on the converter board for the installed display panel. The jumper settings are shown on a label near the converter board.

Converter board

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Image 91

HP E1Z80UT E1Z80UT#ABA, Promo 800 G1 E1Z82UTABA, Promo 800 G1 E1Z80UTABA, E2A03UT E2A03UT#ABA manual

Contents

Maintenance & Service Guide Product notice Maintenance & Service GuideIii About This BookIv About This Book Table of contents Removal and Replacement Procedures All-in One AIO Chassis Computer Setup F10 Utility 105 Troubleshooting without diagnostics 123 Appendix B Specifications 195 Index 196 Page Overview Product featuresPage Component Front componentsSide components Rear components Positioning the computer Adjusting the height-adjustable/recline stand optionalPage Adjusting the tilt/swivel stand optional Activating the Windows operating system Activating and customizing the software in WindowsInstalling or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesIllustrated parts catalog System partsSystem parts Misc parts Mass storage devices Keyboards and miceDescription Spare part number Boards Spare part number Sensor board assembly Power button boardCables Spare part Description Number Sequential part number listingSequential part number listing Illustrated parts catalog Sequential part number listing Illustrated parts catalog Sequential part number listing 733498-001 Sequential part number listing Electrostatic discharge information Preventing electrostatic damage to equipment Generating staticRelative Humidity Event 55% 40% 10% Static Shielding Protection Levels Personal grounding methods and equipmentGrounding the work area Recommended materials and equipmentOperating guidelines Routine care General cleaning safety precautionsCleaning the Computer Case Cleaning the keyboardPower supply fan Service considerationsCleaning the monitor Cleaning the mouseHard Drives Cables and connectorsTools and software Requirements ScrewsSerial ATA Hard Drive Characteristics Lithium coin cell batterySata hard drives Sata data cable Sata hard drive cablesSmart ATA drives Cable managementPreparing to disassemble the computer Removal and Replacement Procedures All-in One AIO ChassisDescription Spare part number Rear I/O cover 733504-001 Removing the rear I/O coverStand Height-adjustable/recline stand optionalTo remove the stand Page Tilt/swivel stand optional Installing an access panel security screw Access panel Page Hard drives DrivesReplacing a hard disc drive Description Spare part number Optical drivesRemoving a 2.5-inch hard disc drive Page Installing a 2.5-inch hard disc drive Page Replacing the optical disc drive Page Page MSATA Solid-State Drive Memory Location System Board Label Channel Page Remove the access panel see Access panel on Battery BatteryPage Wlan module Page Description Spare part number Card reader board 732504-001 Card reader boardPage Description Spare part number Optical drive latch 733509-001 Optical drive latchPage Graphics heat sink Heat sink Graphics board and processorTo remove the heat sink Processor heat sink Page Processor Graphics board Page Description Spare part number Top rear trim 733506-001 Top rear trimWebcam module Page Description Spare part number Antenna kit 733499-001 AntennaPage Description Spare part number Lower rear panel 733503-001 Lower rear panelPage Description Spare part number Fan assembly 733489-001 Fan assemblyPage Description Spare part number Speakers 733514-001 SpeakersPage Description Spare part number Converter board 732493-001 Converter boardPage Description Spare part number NFC sensor board 732503-001 NFC sensor boardPage Vesa mounting plate Page Description Spare part number Power supply, 200W 733490-001 Power supplyPage System board Page Updating the display panel manufacturer setting in Bios Setup Field Name Comment Label Updating Smbios InformationSide panels Page Power button board Page Page Front bezel and display panel Removal and Replacement Procedures All-in One AIO Chassis Page Page Page Updating Bios with new display panel information To install a display panel, reverse the removal proceduresHard drive and optical drive cables and connectors Page Computer Setup F10 Utilities Computer Setup F10 UtilityComputer Setup-File Using Computer Setup F10 UtilitiesComputer Setup F10 Utility Restore Factory Settings as Default Replicated Setup Save to Removable MediaRestore from Removable Media Default Setup Save Current Settings as DefaultComputer Setup-Storage Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata EmulationShortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test Computer Setup-Security Slot Security Network BootDevice Security USB SecuritySecurity Virtualization Technology Directed I/O System SecurityDriveLock Security Secure BootOption Description OS Power Computer Setup-PowerManagement Thermal Hardware PowerOption Heading Power-On Options Computer Setup-AdvancedDevice Options Bios Power-OnOnboard Devices Bus OptionsVGA Configuration Recovering the Configuration SettingsAMT Configuration How to access and run HP PC Hardware Diagnostics Uefi Why run HP PC Hardware Diagnostics UefiDownloading HP PC Hardware Diagnostics to a USB device Safety and comfort Before you call for technical support Troubleshooting without diagnosticsRefer to Helpful hints on page 124 in this guide Helpful hintsPage Select Control Panel Solving general problems126 Troubleshooting without diagnostics Computer date and time display is incorrect Cause SolutionAdvanced Device Options There is no sound or sound volume is too low Cause SolutionCannot remove computer cover or access panel Cause Solution Poor performance Cause SolutionAll apps icon 128 Troubleshooting without diagnosticsGo to Start All Programs Accessories RunOpen the access panel, press the power button, and see 130 Troubleshooting without diagnostics Solving power problemsPower supply shuts down intermittently Cause Solution Error checking click Check Solving hard drive problemsHard drive error occurs Cause Solution Tools tab. Under Error-checking click Check Now132 Troubleshooting without diagnostics Computer seems to be locked up Cause Solution Computer will not boot from hard drive Cause SolutionStorage Boot Order Device Configuration134 Troubleshooting without diagnostics Solving media card reader problemsCan not write to the media card Cause Solution Blank screen no video Cause Solution Solving display problemsSelect Adjust screen resolution 136 Troubleshooting without diagnosticsList, then under Appearance and Personalization Dim characters Cause Solution Image is not centered Cause Solution 138 Troubleshooting without diagnosticsSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Solution Certain typed symbols do not appear correct Cause Solution 140 Troubleshooting without diagnosticsSound cuts in and out Cause Solution Solving audio problemsDevice Security System Audio Line-in jack is not functioning properly Cause Solution 142 Troubleshooting without diagnosticsControl Panel, and then select Device Manager Control Panel , and then select Device Manager Solving printer problemsPrinter prints garbled information Cause Solution Solving keyboard and mouse problems144 Troubleshooting without diagnostics Printer will not turn on Cause SolutionEnter Solving keyboard and mouse problems 145146 Troubleshooting without diagnostics Solving Hardware Installation Problems 147 Solving Hardware Installation ProblemsSecurity USB Security Computer will not start Cause Solution 148 Troubleshooting without diagnosticsWake-on-LAN feature is not functioning Cause Solution Solving Network Problems150 Troubleshooting without diagnostics Manager Network status link light never flashes Cause SolutionDiagnostics reports a failure Cause Solution 152 Troubleshooting without diagnosticsNew network card will not boot Cause Solution Solving memory problemsInsufficient memory error during operation Cause Solution 154 Troubleshooting without diagnosticsOut of memory error Cause Solution Memory count during Post is wrong Cause SolutionPoor performance is experienced Cause Solution Solving processor problemsCause Solution 156 Troubleshooting without diagnostics Solving CD-ROM and DVD problemsSecurity Network Boot Cannot eject compact disc tray-load unit Cause Solution Movie will not play in the DVD drive Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving USB flash drive problems158 Troubleshooting without diagnostics USB flash drive not found identified Cause SolutionUnable to connect to the Internet Cause Solution Solving front panel component problemsSolving Internet access problems Solving front panel component problems 159Select Start Control Panel 160 Troubleshooting without diagnosticsClick Internet Options ROM issue Post error has occurred Solving software problemsSystem files may be damaged 162 Troubleshooting without diagnosticsBacking up, restoring, and recovering in Windows 8 Backing up, restoring, and recovering in WindowsCreating recovery media and backups Using Windows 8 Refresh Restoring and recovering using Windows 8 toolsUsing Windows 8 Reset Select Reset Follow the on-screen instructions to continue Recovery using the Windows 8 recovery USB flash drivePage Backing up, restoring, and recovering in Windows 7 Creating recovery mediaClick All Programs To create the Windows DVD Creating recovery discsFollow the on-screen instructions to set up your backup System RestoreSystem Recovery when Windows is responding System RecoverySystem Recovery when Windows is not responding Page Select Install now Post error messages Devices Post error messagesPost numeric codes and text messages Control panel message Description Recommended actionPost numeric codes and text messages Verify monitor is attached and turned Save Changes and Exit. Reenter Under Storage DPS Self-testChange Storage Storage Options Sata Emulation to IDE, and select FilePost error messages If the error persists, update to the latest Bios version and ME firmware version Post numeric codes and text messages Activity Interpreting Post diagnostic front panel LEDsPossible Cause Recommended Action For systems with integrated graphics, replace Install a TXT capable processor Cmos Resetting the setup and power-on password Establishing a setup or power-on passwordClearing and resetting the Cmos Page General requirements Japanese power cord requirementsCountry-specific requirements Appendix a Power cord set requirementsCountry Accrediting Agency 195 Safety precautions Cleaning ComputerCapacitive strip sensor cable Sata characteristics Keyboard 144 Media Card Reader 134 153 Monitor 135 Mouse 144 Network 149 Power 130 Printer 143System Recovery using recovery