Solving audio problems

If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table.

Sound cuts in and out.

Cause

Solution

Processor resources are being used by other open applications.

Shut down all open processor-intensive applications.

Sound does not come out of the speaker or headphones.

Cause	Solution

Software volume control is turned down or muted.	Double-click the Speaker icon on the taskbar, then make
	sure that Mute is not selected and use the volume slider to
	adjust the volume.
	NOTE: In Windows 8, the taskbar is available at the bottom
	of the Desktop screen.

Audio is hidden in Computer Setup.	Enable the audio in Computer Setup: Security >
	Device Security > System Audio.

The external speakers are not turned on.	Turn on the external speakers.

The audio device may be connected to the wrong jack.	Ensure that the device is connected to the correct jack on the
	computer. The rear audio jack output is the green receptacle.
	The speakers should be plugged into the line-out jack and the
	headphones should be plugged into the headphone jack.

External speakers plugged into the wrong audio jack on a	See the sound card documentation for proper speaker
recently installed sound card.	connection. The rear audio jack output is the green
	receptacle.

Headphones or devices connected to the line-out connector	Turn on and use headphones or external speakers, if
mute the internal speaker.	connected, or disconnect headphones or external speakers.

Computer is in Sleep state.	Press the power button to resume from Sleep state.
	CAUTION: When attempting to resume from Sleep state,
	do not hold down the power button for more than four
	seconds. Otherwise, the computer will shut down and you will
	lose any unsaved data.

Internal speaker is disabled in Computer Setup.

Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker.

Solving audio problems 141

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