Support, Contacting support | HP Rlve 810 G3 guide

13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your questions, you can contact support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●Find support telephone numbers.

●Locate an HP service center.

84 Chapter 13 Support

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HP Rlve 810 G3 manual Support, Contacting support

Contents

User Guide Product notice Software terms Safety warning notice Iv Safety warning notice Table of contents Multimedia Inserting a memory card Removing a memory card Using Disk Cleanup Downloading HP PC Hardware Diagnostics Uefi to a USB device Appendix C Electrostatic discharge Index Welcome Finding information Select the HP Support Assistant app Resources Right Getting to know your computerComponent Description Feature, press the button again Assistant app Left Display To change your notebook to a tablet Support Assistant app Component Description Windows button TopTouchPad Desktop Lights Keys Fn key Service door Bottom Bottom Using a USB device on Rear Using the wireless controls Connecting to a networkConnecting to a wireless network Using the wireless button Using operating system controls Using a WlanUsing an Internet service provider Configuring a wireless router Setting up a WlanProtecting your Wlan Connecting to a Wlan Using HP Mobile Broadband select models only Using HP Mobile Connect select models only Using GPS select models only Inserting and removing a SIM select models only Connecting to a wired network-LAN select models only Using Bluetooth wireless devices Setting pointing device preferences Using pointing devicesUsing the TouchPad and gestures Turning the TouchPad off and on Tapping Finger pinch zoom ScrollingFinger click Rotating select models only Edge swipes select models only Right-edge swipe Top-edge swipe Using Windows shortcut keys Using the keyboardIdentifying the hot keys Hot key combination Description Fn+f3 Using keypads Using the embedded numeric keypad Using an optional external numeric keypad Turning the embedded numeric keypad on and off Multimedia Using the media activity controlsConnecting speakers Audio Connecting headphones and microphones Adjusting the volumeChecking audio functions on the computer Webcam Video DisplayPort Select Start Control Panel Page Power management Shutting down turning off the computer Intel Rapid Start Technology select models only Setting power optionsUsing power-saving states Initiating and exiting Sleep Setting password protection on wakeup Using the power meter and power settingsEnabling and exiting user-initiated Hibernation Using battery power Finding additional battery information Maximizing battery discharge time Using Battery CheckDisplaying the remaining battery charge Managing low battery levels Inserting or removing the battery Inserting a battery Conserving battery power Storing a user-replaceable battery select models only Disposing of a user-replaceable battery select models only Using external AC powerReplacing a user-replaceable battery select models only Testing an AC adapter External cards and devices Using memory card readersInserting a memory card Removing a memory card Using a USB device Connecting a USB device Removing a USB device Using optional external devices Using optional external drives Drives Using hard drivesHandling drives Click the Reset to Available link Intel Smart Response Technology select models only Removing or replacing the service door Removing the service door Replacing the service door Replacing or upgrading the hard drive Removing the hard drive Installing a hard drive Using Disk Cleanup Improving hard drive performance Security Computer risk Security featureProtecting the computer Setting passwords in Windows Using passwordsPassword Function Setting passwords in Computer Setup Managing a Bios administrator password Managing a Computer Setup DriveLock password Entering a Bios administrator password Setting a DriveLock password Entering a DriveLock password Changing a DriveLock password Removing DriveLock protection Entering an Automatic DriveLock password Using Computer Setup Automatic DriveLockRemoving Automatic DriveLock protection Using firewall software Using antivirus softwareInstalling critical security updates Using HP Touchpoint Manager select models only Using HP Client SecurityInstalling an optional security cable Maintenance Adding or replacing memory modules Adding or replacing memory modules Cleaning your computer Cleaning the sides or cover Cleaning proceduresCleaning the display All-in-Ones or Notebooks Cleaning the TouchPad, keyboard, or mouse Using SoftPaq Download Manager Performing a system recovery Backup and recoveryBacking up your information Using the Windows recovery tools Using f11 recovery tools Using Windows operating system media purchased separately Using Windows Refresh or Windows Reset Using HP Software Setup Starting Computer Setup Using Computer SetupNavigating and selecting in Computer Setup Restoring factory settings in Computer Setup Determining the Bios version Updating the BiosDownloading a Bios update Choosing MultiBoot preferences Using MultiBootAbout the boot device order Setting a new boot order in Computer Setup Dynamically choosing a boot device using the f9 prompt Setting a MultiBoot Express prompt Downloading HP PC Hardware Diagnostics Uefi to a USB device Using HP PC Hardware Diagnostics UefiEntering MultiBoot Express preferences Using HP Sure Start select models only Support Contacting support Labels Input power SpecificationsOperating environment Traveling with the computer Resolving issues TroubleshootingTroubleshooting resources Computer is unable to start up Computer is on but not responding Wireless network connection is not workingSoftware is functioning abnormally Computer is unusually warm Movie is not visible on an external display Electrostatic discharge Symbols/Numerics Index Wlan SIM