Using Windows Refresh or Windows Reset ......................................................................................

76

Using HP Software Setup ..................................................................................................................

76

12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....................................................

77

Using Computer Setup .........................................................................................................................................

77

Starting Computer Setup ..................................................................................................................

77

Navigating and selecting in Computer Setup ...................................................................................

77

Restoring factory settings in Computer Setup .................................................................................

78

Updating the BIOS .............................................................................................................................

79

Determining the BIOS version ........................................................................................

79

Downloading a BIOS update ...........................................................................................

79

Using MultiBoot ...................................................................................................................................................

80

About the boot device order .............................................................................................................

80

Choosing MultiBoot preferences ......................................................................................................

80

Setting a new boot order in Computer Setup .................................................................

80

Dynamically choosing a boot device using the f9 prompt .............................................

81

Setting a MultiBoot Express prompt ..............................................................................

81

Entering MultiBoot Express preferences .......................................................................

82

Using HP PC Hardware Diagnostics (UEFI) ..........................................................................................................

82

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................

82

Using HP Sure Start (select models only) ...........................................................................................................

83

13 Support .....................................................................................................................................................

84

Contacting support ..............................................................................................................................................

84

Labels ...................................................................................................................................................................

85

14 Specifications ...........................................................................................................................................

86

Input power ..........................................................................................................................................................

86

Operating environment .......................................................................................................................................

86

Appendix A Traveling with the computer ..........................................................................................................

87

Appendix B Troubleshooting ...........................................................................................................................

88

Troubleshooting resources .................................................................................................................................

88

Resolving issues ..................................................................................................................................................

88

The computer is unable to start up ..................................................................................................

88

The computer screen is blank ...........................................................................................................

88

Software is functioning abnormally .................................................................................................

89

The computer is on but not responding ...........................................................................................

89

The computer is unusually warm .....................................................................................................

89

ix