Using Windows Refresh or Windows Reset ......................................................................................
76
Using HP Software Setup ..................................................................................................................
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....................................................
77
Using Computer Setup .........................................................................................................................................
Starting Computer Setup ..................................................................................................................
Navigating and selecting in Computer Setup ...................................................................................
Restoring factory settings in Computer Setup .................................................................................
78
Updating the BIOS .............................................................................................................................
79
Determining the BIOS version ........................................................................................
Downloading a BIOS update ...........................................................................................
Using MultiBoot ...................................................................................................................................................
80
About the boot device order .............................................................................................................
Choosing MultiBoot preferences ......................................................................................................
Setting a new boot order in Computer Setup .................................................................
Dynamically choosing a boot device using the f9 prompt .............................................
81
Setting a MultiBoot Express prompt ..............................................................................
Entering MultiBoot Express preferences .......................................................................
82
Using HP PC Hardware Diagnostics (UEFI) ..........................................................................................................
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..................................................
Using HP Sure Start (select models only) ...........................................................................................................
83
13 Support .....................................................................................................................................................
84
Contacting support ..............................................................................................................................................
Labels ...................................................................................................................................................................
85
14 Specifications ...........................................................................................................................................
86
Input power ..........................................................................................................................................................
Operating environment .......................................................................................................................................
Appendix A Traveling with the computer ..........................................................................................................
87
Appendix B Troubleshooting ...........................................................................................................................
88
Troubleshooting resources .................................................................................................................................
Resolving issues ..................................................................................................................................................
The computer is unable to start up ..................................................................................................
The computer screen is blank ...........................................................................................................
Software is functioning abnormally .................................................................................................
89
The computer is on but not responding ...........................................................................................
The computer is unusually warm .....................................................................................................
ix