Accessing the Log Files

You can obtain information about the software's and CIMOM's transactions in the log files, which are in the %MGR_DIST%\logs directory. CIMOM is a component in the CIM management infrastructure that handles the interaction between management applications and providers. The log files may contain information that is difficult to understand. The following listing provides the logs files that would be the most useful to you. It is not a complete list of all the logs. Some logs are for internal use only.

•appiq.log - Provides information about the transactions in the software including web messages, EJB information, and general exceptions.

•cimom.log - Provides information about threads with CIMOM, such as provider transactions.

If you want to view all log files, you can save them in a zip file as described in the topic, ”Downloading Logs to a File” on page 161.

Downloading Logs to a File

If you run into problems with the management server, use the “download logs to a file” feature to track the problem. This feature saves all the log files in a zip file, which is then stamped with the date and time (24-hour clock).

NOTE: Some of the log files are generated only when you run certain features. For example the reports.log is only generated when you run reports.

To save all logs to a file:

1.Click Options > Storage Essentials > Manage Product Health in HP Systems Insight Manager.

2.Select Log Files in the Product Health tree.

3.Click the Download Logs button.

4.When you are asked if you want to open or save the file, do one of the following:

•Microsoft Internet Explorer - Click the Save button.

•Netscape 7 - Select the Save this file to disk option. The Downloading window appears.

5.Type a name for the *.zip file and select the directory to which you want to save the file. Keep in mind the following:

•Netscape 7 assumes the file is an HTML file. If you are running Netscape, make sure the file type is selected to All Files and the file extension is zip. You can make Netscape 7 recognize the zip file next time, by clicking the Advanced button.

•Make sure the .zip file is saved to a location other than the local disk drives of the management server.

6.Click the Save button in the Save As window.

Storage Essentials 5.00.01 User Guide 161