19 Troubleshooting

This chapter describes the following:

•”“Data is late or an error occurred” Message” on page 599

•”appiq.log Filled with Connection Exceptions” on page 599

•”Receiving “HTTP ERROR: 503" When Accessing the Management Server” on page 600

•”Permanently Changing the Port a CIM Extension Uses (UNIX Only)” on page 601

•”Configuring UNIX CIM Extensions to Run Behind Firewalls” on page 602

•”Volume Names from Ambiguous Automounts Are Not Displayed” on page 606

•”Installing the Software Security Certificate” on page 607

•”Troubleshooting After Upgrading” on page 609

•”Troubleshooting Discovery and Discovery Data Collection/Get Details” on page 609

•”Troubleshooting Topology Issues” on page 615

•”Troubleshooting the Java Plug-in” on page 625

•”Troubleshooting Provisioning” on page 626

•”Troubleshooting Hardware” on page 627

“Data is late or an error occurred” Message

If you see the message “Data is late or an error occurred” when you try to obtain information from a UNIX host, verify you were logged in as root when you started the CIM Extension (./start). You must be logged in as root if you want to use the ./start command, even if you are using the

./start -users username command, where username is a valid UNIX account.

The CIM Extension only provides the information within the privileges of the user account that started the CIM Extension. This is why you must use root to start the CIM Extension. Only root has enough privileges to provide the information the management server needs.

If you continue to see the message, contact customer support.

appiq.log Filled with Connection Exceptions

When an Oracle REDO log becomes corrupt, the management server is unable to connect to the database. Whenever the management server is unable to connect to the Oracle database, it writes to the appiq.log file. Many exceptions may cause the Application Log on Windows to become full.

To fix the problem, stop the management server and Oracle. Then, remove the corrupted REDO log, as described in the following steps:

1.Stop the AppStorManager service, which is the service the management server uses.

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