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HP Surestore Device Management Software manual Obtaining Support

Models: Surestore Device Management Software

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Obtaining Support

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Contents

Hewlett-Packard SureStore E Fibre Channel Manager Page +HZOHWW3DFNDUG Frxqwulhv Uhvhuyhg3DFNDUGVDOHVUHSUHVHQWDWLYH LqvwuxfwlrqvContents Getting Started Using the Bridge Manager Troubleshooting IRX&DQQRW9LHZ&0DQDJHUAppendix Page Figures Page Tables TablesPage Introduction Overview Typical Topology Ljxuh 7\SLFDOLEUH&KDQQHO0DQDJHU7RSRORJ\0DQDJHPHQWRUNVWDWLRQ Minimum Requirements0DQDJHPHQW6HUYHU $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL0LQLPXP5HTXLUHPHQWV 0DQDJHGHYLFHV7DEOH HYLFHLUPZDUH5HTXLUHPHQWV $GPLQLVWUDWLRQ7URXEOHVKRRWLQJ Reference DocumentsQvwdoodwlrq LEUH&KDQQHO7HFKQRORJ\Installation Ljxuh ,QVWDOODWLRQ2YHUYLHZ 222YHUYLHZFrqiljxudwlrq URLHtml valueShuirupwkhiroorzlqjsurfhgxuhv 3UHSDUHIRULQVWDOODWLRQSDJH Installing FC Manager 3.0 Netscape FastTrack ServerDgplqlvwudwlrqdqgzhevhuyhudgplqlvwudwlrq RQILJXUH&0DQDJHUIRUWKHEULGJHSDJH3UHSDULQJIRU,QVWDOODWLRQ 26,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU KwwszzzvriwzduhksfrpOlfnwkhrzqordgexwwrq WPSDVW7UDFNWDU QVWDOOLQJ1HWVFDSHDVW7UDFN6HUYHUXvuvelqvdp Pnglufjlelq RQILJXULQJ1HWVFDSHDVW7UDFN6HUYHUIRU&0DQDJHUFgrswqviwudfn PnglugrfvKWWSP\VHUYHUFRP QWHU\WRDFFHSWWKHOLFHQVLQJWHUPV7KLVLQIRUPDWLRQLVUHTXLUHGIRUWKHQHWVWHS 30,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU Wkhsurpswv LwerwkwkhzhevhuyhusdjhdqgwkhdgplqvhuyhusdjhOLFNWKHRZQORDG&0DQDJHUEXWWRQ RZQORDGLQJ&0DQDJHURQWRWKH0DQDJHPHQW6HUYHUVwrsdgplq Fgglvw FgwpsXVUFRQWULEELQJLSGF$WDUJWDUYYI QvwdoovkQvwdoo QVWDOOLQJDQG&RQILJXULQJ&0DQDJHUFGRSWIFPDQF0DQELQ Installation Uhwxuqwrwkhfrqiljxudwlrqpdlqphqx QVWDOOLQJWKH6&6,*DWHZD\Wkhsdudphwhuqxpehudqgwkhqhqwhulqjdqhzydoxh 36,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHURXPXVWVHWWKHYDULDEOHVWRDOORZ&0DQDJHUWRPDQDJHWKHEULGJH RQILJXULQJ&0DQDJHUIRUWKH%ULGJH6HOHFWLRQZLQGRZ URPWKHPHQXEDUVHOHFWLOH→LW 38,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU QWHJUDWLQJ&0DQDJHUZLWK2SHQ9LHZ1HWZRUN1RGH 0DQDJHU2SWLRQDO URPWKH&XUUHQW&RQILJXUDWLRQPHQXHQWHUDQGW\SHQDEOHGRYZILHOGV!WPSRYZLHOGV2XW RyvwrsRyvwduwryzge RyvwduwypruhRyvwdwxvpruh RyvwrsqhwprqRyvwduwqhwprq Velqlqlwgifpdqvwrs9HULI\LQJ2SHUDWLRQRI&0DQDJHU Svhijuhsifpdq7RYHULI\WKDW&0DQLVUXQQLQJHQWHUWKHIROORZLQJFRPPDQG LQVWDOOHGDQGFRQILJXUHGVXFFHVVIXOO\Svhijuhsqvkwwsg 7RUHVROYHVSHFLILFSUREOHPVVHHFKDSWHU7URXEOHVKRRWLQJUpgrading to FC Manager 9HULI\RSHUDWLRQRI&0DQDJHUSDJH Rqiljxudwlrqsdjh6WDUWWKHILOHWUDQVIHUSURFHVV 468SJUDGLQJWR&0DQDJHU QVWDOOLQJDQG&RQILJXULQJ&0DQDJHU Dvvljqhgwrwkhzhevhuyhu Wklvyhuvlrqrulwzlooehryhuzulwwhq 8SJUDGLQJ&0DQDJHUDWDDsshduv FRPSOHWHVVXFFHVVIXOO\WKHQWKHFRQILJXUDWLRQPDLQPHQXDSSHDUVFrqiljxudwlrqydoxhv RQILJXULQJ&0DQDJHUIRUWKH%ULGJH 528SJUDGLQJWR&0DQDJHU Uhtxluhurrwdffhvvwrshuirupwklvsurfhgxuh 8SGDWHWKH110GDWDEDVHZLWKWKH+3KXEªV6103V\V2EMHFW,E\HQWHULQJ 6WRSWKHIFPDQRYGDHPRQE\HQWHULQJ 6WDUWWKHIFPDQRYGDHPRQE\HQWHULQJTip $IWHU\RXYHULI\RSHUDWLRQRI&0DQDJHUGHOHWHWKHRSWIFPDQF0DQ 7KH&0DQDJHU6WDWXVSDJHDSSHDUV1HWVFDSHDVW7UDFNDQG&0DQDJHUDUH FC Manager Directory Information 0DQDJHULUHFWRU\6WUXFWXUH0DQDJHU9DULDEOHV Default /opt/fcman/FcMan3.0Default /opt/ns-ftrack/cgi-bin LUHFWRU\9DULDEOHV60&0DQDJHULUHFWRU\,QIRUPDWLRQ 5HVRXUFH9DULDEOHV7DEOH &0DQDJHU5HVRXUFH9DULDEOHV 7DEOH &0DQDJHU6109DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV6101HWZRUN1RGH0DQDJHU9DULDEOHV 7DEOH &0DQDJHU1109DULDEOHV5HJVYU+3RSXSRF 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHWSORUHU?!FG?ZLQQW?V\VWHP Starting FC Manager Setting Up FC Manager Getting StartedStarting FC Manager Ljxuh &0DQDJHU/RJLQ3DJHLjxuh &0DQDJHU6WDWXV3DJH OLFNWKH/RJLQEXWWRQLJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH&0DQDJHU6WDWXVSDJH 6HOHFWWKH+3LEUH&KDQQHO0DQDJHUPHQXRSWLRQ Dsshduv RJLQWR&0DQDJHUDVGHVFULEHGRQSDJHLjxuh HYLFHV3DJH Setting Up FC Manager$GGLQJHYLFHVWR&0DQDJHU OLFNWKH&OHDURUPEXWWRQWRFOHDUDOOILHOGV QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQERLjxuh $GGLQJD6ZLWFKWRWKHHYLFH3DJH $GGLQJD6ZLWFKWR&0DQDJHURpsohwhvwhsvwkurxjkehjlqqlqjrqsdjh $GGLQJD+XEWR&0DQDJHU Ljxuh $GGLQJD+XEWRWKHHYLFHV3DJH$GGLQJD%ULGJHWR&0DQDJHU Ljxuh $GGLQJD%ULGJHWRWKHHYLFHV3DJH$GGLQJ8VHU*URXSVWR&0DQDJHU Ljxuh *URXSV3DJH$GGLQJ8VHUVWR&0DQDJHU 6HOHFWWKHSULYLOHJHVIRUWKHXVHUJURXSLQWKH3ULYLOHJHVERQWHUWKHORJLQQDPHRIWKHXVHULQWKH8VHU/RJLQER Using the Switch Manager ‡ Lvdeohdvzlwfksruw ‡ Qdeohdvzlwfksruw Managing the SwitchLVDEOLQJD6ZLWFK3RUW GhvfulehglqwklvvhfwlrqLjxuh 6ZLWFK3RUW&RQWURO3DJH 0DQDJLQJWKH6ZLWFKQDEOLQJD6ZLWFK3RUW 780DQDJLQJWKH6ZLWFKLjxuh 7HOQHWLQGRZ/DXQFKHGIURP&0DQDJHU Zlqgrz OLFNWKH7HOQHWEXWWRQORVHWKH7HOQHWZLQGRZWRUHWXUQWR&0DQDJHU KHFNWKHVWDWXVRIHDFKGHYLFHLQWKH6WDWXVFROXPQ Monitoring the SwitchLVSOD\LQJWKH6WDWXVRIHYLFHV Ljxuh 6WDWXV3DJHLVSOD\LQJ6ZLWFKHWDLOV Ljxuh 6ZLWFKHYLFH6WDWXV3DJHLVSOD\LQJ6ZLWFK6WDWXVHWDLOV QWKLVHDPSOHVZLWFKWHPSHUDWXUHLVGLVSOD\HGDV &7KHILUVWYDOXH LVSOD\LQJ6ZLWFK3RUW6WDWXV 840RQLWRULQJWKH6ZLWFKLVSOD\LQJ6ZLWFK3RUW7RSRORJ\ OLFNWKH3RUW7RSRORJ\WDE7KH6ZLWFK3RUW7RSRORJ\SDJHDSSHDUVLjxuh 6ZLWFK3RUW7RSRORJ\3DJH 860RQLWRULQJWKH6ZLWFK‡ *%,&W\SHVKRUWZDYHRUORQJZDYH LVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ‡ 3RUWW\SH OLFNWKH3RUW6WDWXVWDE7KH6ZLWFK3RUW6WDWXVSDJHDSSHDUVLjxuh 6ZLWFK3RUWUURUV3DJH LVSOD\LQJ6ZLWFK3RUWUURUVZlqgrz OLFNWKH3RUWUURUVWDE7KH6ZLWFK3RUWUURUVSDJHDSSHDUV 5HFHLYHGIUDPHV5UDPHV LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV5HFHLYHGZRUGV5RUGV 3RUW/,3VLVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH WkherwwrpriwkhsdjhlooxvwudwhvwkhwrwdowkurxjksxwriwkhvzlwfkLjxuh 6ZLWFK3RUW3HUIRUPDQFH3DJH 920RQLWRULQJWKH6ZLWFK Using the HUB Manager Managing the Hub Monitoring the Hub Using the Hub ManagerManaging the Hub \SDVVLQJD+XE3RUWLjxuh +XE3RUW6WDWXV3DJH QDEOLQJD+XE3RUW ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH6HWWLQJWKH+XE%HDFRQ5DWH Ljxuh +XEHYLFH6WDWXV3DJH$GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV ORVHWKH+XEHYLFH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHLjxuh +XE3RUW6WDWXV3DJH Monitoring the Hub LOOXVWUDWHVNH\HOHPHQWVGLVSOD\HGLQWKHOHIWIUDPH LVSOD\LQJ+XEHWDLOV‡ +XE3RUW6WDWXVSDJH ‡ +XE$WWULEXWHSDJH ‡ HYLFH6WDWXVSDJH LVSOD\LQJ+XE3RUW6WDWXV LVSOD\LQJ+XE6WDWXVHWDLOV Wkurxjkwlph OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUVLVSOD\LQJ+XE$WWULEXWHV ‡ 0RGHOQDPH ‡ 6HULDOQXPEHU ‡ LupzduhyhuvlrqvOLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV 1060RQLWRULQJWKH+XE Displaying the Status of Devices Displaying Bridge Details 107Monitoring the Bridge 1080RQLWRULQJWKH%ULGJHLVSOD\LQJ%ULGJH,GHQWLW\ Using the Bridge ManagerLVSOD\LQJ%ULGJHHWDLOV ‡ ,GHQWLW\SDJH ‡ 6WDWXVSDJHLjxuh %ULGJH,GHQWLW\3DJH EULGJHLQIRUPDWLRQGLVSOD\VRQWKLVSDJHORVH%ULGJH0DQDJHUWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH 1100RQLWRULQJWKH%ULGJHLjxuh %ULGJH6WDWXV2YHUYLHZ3DJH LVSOD\LQJ%ULGJH2YHUYLHZ6WDWXVOLFNWKH6WDWXVWDE7KH6WDWXV2YHUYLHZSDJHDSSHDUV Ljxuh %ULGJHDQ6WDWXV3DJH LVSOD\LQJ%ULGJHDQ6WDWXVORVHWKH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH 1120RQLWRULQJWKH%ULGJHLqnvshhg LVSOD\LQJ&3RUW6WDWXV7RSRORJ\ Lqnvwdwxv$GDSWHU LVSOD\LQJ6&6,%XV6WDWXVRqqhfwlrq 1140RQLWRULQJWKH%ULGJHLjxuh %ULGJH6&6,%XV6WDWXV3DJH 1160RQLWRULQJWKH%ULGJH Administering FC Manager 6HOHFWWKHXVHU\RXZDQWWRPRGLI\IURPWKHXVHUVGURSGRZQOLVW Maintaining Users and User Groups0RGLI\LQJD8VHU 1180DLQWDLQLQJ8VHUVDQG8VHU*URXSVHOHWLQJD8VHUIURP&0DQDJHU Manager0RGLI\LQJD8VHU*URXS Ljxuh *URXSV3DJH 1200DLQWDLQLQJ8VHUVDQG8VHU*URXSVManager Administering HOHWLQJD8VHU*URXSIURP&0DQDJHU1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0DLQWDLQLQJHYLFHV Maintaining Devices0RGLI\LQJDHYLFH HOHWLQJDHYLFHIURP&0DQDJHU 1240DLQWDLQLQJHYLFHVManager Administering Ghylfhv Using the FC Manager 3.0 LogsLVSOD\LQJWKHHYLFH/RJ Ljxuh HYLFH/RJ3DJH OLFNWKH/RJVWDE OlfnwkhhylfhvexwwrqGhylfhlvlghqwlilhgdvxqnqrzq OLFNWKH/RJVWDE OLFNWKH/RJLQEXWWRQ LVSOD\LQJWKH/RJLQ/RJRuljlqdwhg Ljxuh /RJLQ/RJ3DJHLjxuh &0DQDJHU/RJ3DJH LVSOD\LQJWKH&0DQDJHU/RJOLFNWKH/RJVWDE OLFNWKH&PDQDJHUEXWWRQ 6DYLQJ/RJV Ljxuh 6DYH/RJV3DJHOHDULQJ/RJV Ljxuh &OHDU/RJV3DJHDisplaying FC Manager 3.0 Configuration Information Ghilqlwlrqrihdfkyduldeoh OLFNWKH$GPLQLVWUDWLRQWDETroubleshooting TroubleshootingDsshduvlqdqhzeurzvhuzlqgrz 6HOHFWWKH6XSSRUWWDE Obtaining SupportGrfxphqwdwlrq OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV ORVHWKH&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHIf Installation is Not Successful Netscape Navigator does not have Java enabled Netscape FastTrack is not installed on the managementWeb server was not installed or configured correctly An incorrect URL is entered in the web browser. Verify thatWorkstation is not configured with enough Workstation is not using the required browser orVersion of browser to view FC Manager 3.0. Install If FC Manager 3.0 Does Not Display Properly138,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN If the Netscape Browser Appears to LockCertain conditions, subversions of Netscape Navigator If You Get an Error Message in Online Help FC Manager daemon is not running. Start If Device Status Does Not Refresh or UpdateBrowser’s proxy setting is preventing FC Manager 140,IHYLFH6WDWXVRHV1RW5HIUHVKRU8SGDWHGLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV Netscape Navigator does not have JavaScript enabledIf a Browser-Related Message Displays in Status Bar If Device-Specific Pages Do Not Appear GhwdlosdjhvUser’s FC Manager user group does not have read If You Cannot Modify FC ManagerRUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOH Device’s FC Manager set community name is If You Cannot Manage Device Ports or Set Hub Beacon Rate0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHV 144,IRX&DQQRW0DQDJHHYLFH3RUWVRU6HW+XE%HDFRQ5DWHIf Device’s Status is Error If Device Status is Unknown UnknownIf Device Does Not Write to Device Log 148,IRX&DQQRW&RPPXQLFDWHZLWKD%ULGJH If You Cannot Communicate with a BridgeDevice is down Scsi Gateway is not running If Server Error or Internal Error Message DisplaysHost machine that the bridge is connected to is down Type /opt/hpstmgmt/ScsiGatewayIf Port Status is Questionable Port is bypassed/disabled in FC Manager. EnableDevice was power-cycled or reset. The HP hub and HP Cable between the port and device is loose, broken, orVwdwxvrqwkhdssursuldwhghylfhvwdwxvsdjh Fan module is not firmly seated. Reinstall the fanIf Device’s Fan Status is BAD One or more of the device’s fans are obstructed. VerifyDevice’s power supply is faulty If Device’s Power Supply Status is BADOne of the switch’s two power supplies is unplugged Device is faulty. Replace the device If FC Manager 3.0 Displays a Temperature AlarmDevice is installed in an unsupported rack Device’s operating environment is too hot. Verify154,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH If Hub Cumulative Uptime is QuestionableMaximum cumulative uptime value is 497 days +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH 156,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH Required Patches for HP-UX Appendix 157Required Patches for HP-UX Appendix 160$SSHQGL LEUH&KDQQHO UrzvhuQforvxuh +\SHU7HW7UDQVIHU3URWRFRO+7733DJH 0DQDJHPHQW6HUYHU0DQDJHPHQWRUNVWDWLRQ 6HUYHUIndex 163 Vzlwfkhv Xvhujurxsv Xvhuv GHYLFHORJGLVSOD\LQJ Wurxeohvkrrwlqj YHULI\LQJSdvvzrug Uhiuhvkudwh GLVSOD\LQJGHYLFHORJIndex Plqlpxpuhtxluhphqwv Orjv Fohdulqj GLVSOD\LQJ Vdylqj 0DQDJHHYLFHFKHFNERPHPRU\UHTXLUHPHQWV Vzlwfkhv Xvhujurxsv XvhuvVWDUWLQJ&0DQDJHU Uhihuhqfhgrfxphqwv UhiuhvkudwhghidxowVdylqjorjv VwdwxvwdeohPRGLI\LQJLQIRUPDWLRQ Xsgdwlqjsulylohjhv GLVSOD\LQJIRUKXEVDvvljqlqjsulylohjhv GLVSOD\LQJORJLQORJ PRGLI\LQJ5HDGHU&RPPHQW6KHHW Agree DisagreeRRWKLOOV%RXOHYDUG 5RVHYLOOH&$ Page RS\ULJKW‹