Obtaining Support | HP Surestore Device Management Software guide

Obtaining Support

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Contents

Hewlett-Packard SureStore E Fibre Channel Manager Page +HZOHWW3DFNDUG Frxqwulhv Uhvhuyhg3DFNDUGVDOHVUHSUHVHQWDWLYH Lqvwuxfwlrqv Contents Getting Started Using the Bridge Manager Troubleshooting IRX&DQQRW9LHZ&0DQDJHU Appendix Page Figures Page Tables TablesPage Introduction Overview Typical Topology Ljxuh 7\SLFDOLEUH&KDQQHO0DQDJHU7RSRORJ\ 0DQDJHPHQWRUNVWDWLRQ Minimum Requirements0DQDJHPHQW6HUYHU $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL 0LQLPXP5HTXLUHPHQWV 0DQDJHGHYLFHV7DEOH HYLFHLUPZDUH5HTXLUHPHQWV $GPLQLVWUDWLRQ7URXEOHVKRRWLQJ Reference DocumentsQvwdoodwlrq LEUH&KDQQHO7HFKQRORJ\ Installation Ljxuh ,QVWDOODWLRQ2YHUYLHZ 222YHUYLHZ Frqiljxudwlrq URLHtml value Shuirupwkhiroorzlqjsurfhgxuhv 3UHSDUHIRULQVWDOODWLRQSDJH Installing FC Manager 3.0 Netscape FastTrack ServerDgplqlvwudwlrqdqgzhevhuyhudgplqlvwudwlrq RQILJXUH&0DQDJHUIRUWKHEULGJHSDJH 3UHSDULQJIRU,QVWDOODWLRQ 26,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU KwwszzzvriwzduhksfrpOlfnwkhrzqordgexwwrq WPSDVW7UDFNWDU 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RyvwrsqhwprqRyvwduwqhwprq Velqlqlwgifpdqvwrs 9HULI\LQJ2SHUDWLRQRI&0DQDJHU Svhijuhsifpdq 7RYHULI\WKDW&0DQLVUXQQLQJHQWHUWKHIROORZLQJFRPPDQG LQVWDOOHGDQGFRQILJXUHGVXFFHVVIXOO\Svhijuhsqvkwwsg 7RUHVROYHVSHFLILFSUREOHPVVHHFKDSWHU7URXEOHVKRRWLQJ Upgrading to FC Manager 9HULI\RSHUDWLRQRI&0DQDJHUSDJH Rqiljxudwlrqsdjh 6WDUWWKHILOHWUDQVIHUSURFHVV 468SJUDGLQJWR&0DQDJHU QVWDOOLQJDQG&RQILJXULQJ&0DQDJHU Dvvljqhgwrwkhzhevhuyhu Wklvyhuvlrqrulwzlooehryhuzulwwhq 8SJUDGLQJ&0DQDJHUDWDDsshduv FRPSOHWHVVXFFHVVIXOO\WKHQWKHFRQILJXUDWLRQPDLQPHQXDSSHDUV Frqiljxudwlrqydoxhv RQILJXULQJ&0DQDJHUIRUWKH%ULGJH 528SJUDGLQJWR&0DQDJHU Uhtxluhurrwdffhvvwrshuirupwklvsurfhgxuh 8SGDWHWKH110GDWDEDVHZLWKWKH+3KXEªV6103V\V2EMHFW,E\HQWHULQJ 6WRSWKHIFPDQRYGDHPRQE\HQWHULQJ 6WDUWWKHIFPDQRYGDHPRQE\HQWHULQJ Tip $IWHU\RXYHULI\RSHUDWLRQRI&0DQDJHUGHOHWHWKHRSWIFPDQF0DQ 7KH&0DQDJHU6WDWXVSDJHDSSHDUV1HWVFDSHDVW7UDFNDQG&0DQDJHUDUH FC Manager Directory Information 0DQDJHULUHFWRU\6WUXFWXUH 0DQDJHU9DULDEOHV Default /opt/fcman/FcMan3.0Default /opt/ns-ftrack/cgi-bin LUHFWRU\9DULDEOHV 60&0DQDJHULUHFWRU\,QIRUPDWLRQ 5HVRXUFH9DULDEOHV7DEOH &0DQDJHU5HVRXUFH9DULDEOHV 7DEOH &0DQDJHU6109DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV6101HWZRUN1RGH0DQDJHU9DULDEOHV 7DEOH &0DQDJHU1109DULDEOHV 5HJVYU+3RSXSRF 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHWSORUHU?!FG?ZLQQW?V\VWHP Starting FC Manager Setting Up FC Manager Getting Started Starting FC Manager Ljxuh &0DQDJHU/RJLQ3DJH Ljxuh &0DQDJHU6WDWXV3DJH OLFNWKH/RJLQEXWWRQLJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH&0DQDJHU6WDWXVSDJH 6HOHFWWKH+3LEUH&KDQQHO0DQDJHUPHQXRSWLRQ Dsshduv RJLQWR&0DQDJHUDVGHVFULEHGRQSDJH Ljxuh HYLFHV3DJH Setting Up FC Manager$GGLQJHYLFHVWR&0DQDJHU OLFNWKH&OHDURUPEXWWRQWRFOHDUDOOILHOGV QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQER Ljxuh $GGLQJD6ZLWFKWRWKHHYLFH3DJH $GGLQJD6ZLWFKWR&0DQDJHURpsohwhvwhsvwkurxjkehjlqqlqjrqsdjh $GGLQJD+XEWR&0DQDJHU Ljxuh $GGLQJD+XEWRWKHHYLFHV3DJH $GGLQJD%ULGJHWR&0DQDJHU Ljxuh $GGLQJD%ULGJHWRWKHHYLFHV3DJH $GGLQJ8VHU*URXSVWR&0DQDJHU Ljxuh *URXSV3DJH $GGLQJ8VHUVWR&0DQDJHU 6HOHFWWKHSULYLOHJHVIRUWKHXVHUJURXSLQWKH3ULYLOHJHVER QWHUWKHORJLQQDPHRIWKHXVHULQWKH8VHU/RJLQER Using the Switch Manager ‡ Lvdeohdvzlwfksruw ‡ Qdeohdvzlwfksruw Managing the SwitchLVDEOLQJD6ZLWFK3RUW Ghvfulehglqwklvvhfwlrq Ljxuh 6ZLWFK3RUW&RQWURO3DJH 0DQDJLQJWKH6ZLWFK QDEOLQJD6ZLWFK3RUW 780DQDJLQJWKH6ZLWFK Ljxuh 7HOQHWLQGRZ/DXQFKHGIURP&0DQDJHU Zlqgrz OLFNWKH7HOQHWEXWWRQORVHWKH7HOQHWZLQGRZWRUHWXUQWR&0DQDJHU KHFNWKHVWDWXVRIHDFKGHYLFHLQWKH6WDWXVFROXPQ Monitoring the SwitchLVSOD\LQJWKH6WDWXVRIHYLFHV Ljxuh 6WDWXV3DJH LVSOD\LQJ6ZLWFKHWDLOV Ljxuh 6ZLWFKHYLFH6WDWXV3DJH LVSOD\LQJ6ZLWFK6WDWXVHWDLOV QWKLVHDPSOHVZLWFKWHPSHUDWXUHLVGLVSOD\HGDV &7KHILUVWYDOXH LVSOD\LQJ6ZLWFK3RUW6WDWXV 840RQLWRULQJWKH6ZLWFK LVSOD\LQJ6ZLWFK3RUW7RSRORJ\ OLFNWKH3RUW7RSRORJ\WDE7KH6ZLWFK3RUW7RSRORJ\SDJHDSSHDUV Ljxuh 6ZLWFK3RUW7RSRORJ\3DJH 860RQLWRULQJWKH6ZLWFK ‡ *%,&W\SHVKRUWZDYHRUORQJZDYH LVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ‡ 3RUWW\SH OLFNWKH3RUW6WDWXVWDE7KH6ZLWFK3RUW6WDWXVSDJHDSSHDUV Ljxuh 6ZLWFK3RUWUURUV3DJH LVSOD\LQJ6ZLWFK3RUWUURUVZlqgrz OLFNWKH3RUWUURUVWDE7KH6ZLWFK3RUWUURUVSDJHDSSHDUV 5HFHLYHGIUDPHV5UDPHV LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV5HFHLYHGZRUGV5RUGV 3RUW/,3V LVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH Wkherwwrpriwkhsdjhlooxvwudwhvwkhwrwdowkurxjksxwriwkhvzlwfk Ljxuh 6ZLWFK3RUW3HUIRUPDQFH3DJH 920RQLWRULQJWKH6ZLWFK Using the HUB Manager Managing the Hub Monitoring the Hub Using the Hub Manager Managing the Hub \SDVVLQJD+XE3RUW Ljxuh +XE3RUW6WDWXV3DJH QDEOLQJD+XE3RUW ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH 6HWWLQJWKH+XE%HDFRQ5DWH Ljxuh +XEHYLFH6WDWXV3DJH $GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV ORVHWKH+XEHYLFH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH Ljxuh +XE3RUW6WDWXV3DJH Monitoring the Hub LOOXVWUDWHVNH\HOHPHQWVGLVSOD\HGLQWKHOHIWIUDPH LVSOD\LQJ+XEHWDLOV‡ +XE3RUW6WDWXVSDJH ‡ +XE$WWULEXWHSDJH ‡ HYLFH6WDWXVSDJH LVSOD\LQJ+XE3RUW6WDWXV LVSOD\LQJ+XE6WDWXVHWDLOV Wkurxjkwlph OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV LVSOD\LQJ+XE$WWULEXWHV ‡ 0RGHOQDPH ‡ 6HULDOQXPEHU ‡ Lupzduhyhuvlrqv OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV 1060RQLWRULQJWKH+XE Displaying the Status of Devices Displaying Bridge Details 107 Monitoring the Bridge 1080RQLWRULQJWKH%ULGJH LVSOD\LQJ%ULGJH,GHQWLW\ Using the Bridge ManagerLVSOD\LQJ%ULGJHHWDLOV ‡ ,GHQWLW\SDJH ‡ 6WDWXVSDJH Ljxuh %ULGJH,GHQWLW\3DJH EULGJHLQIRUPDWLRQGLVSOD\VRQWKLVSDJHORVH%ULGJH0DQDJHUWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH 1100RQLWRULQJWKH%ULGJH Ljxuh %ULGJH6WDWXV2YHUYLHZ3DJH LVSOD\LQJ%ULGJH2YHUYLHZ6WDWXVOLFNWKH6WDWXVWDE7KH6WDWXV2YHUYLHZSDJHDSSHDUV Ljxuh %ULGJHDQ6WDWXV3DJH LVSOD\LQJ%ULGJHDQ6WDWXVORVHWKH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH 1120RQLWRULQJWKH%ULGJH Lqnvshhg LVSOD\LQJ&3RUW6WDWXV7RSRORJ\ Lqnvwdwxv $GDSWHU LVSOD\LQJ6&6,%XV6WDWXVRqqhfwlrq 1140RQLWRULQJWKH%ULGJH Ljxuh %ULGJH6&6,%XV6WDWXV3DJH 1160RQLWRULQJWKH%ULGJH Administering FC Manager 6HOHFWWKHXVHU\RXZDQWWRPRGLI\IURPWKHXVHUVGURSGRZQOLVW Maintaining Users and User Groups0RGLI\LQJD8VHU 1180DLQWDLQLQJ8VHUVDQG8VHU*URXSV HOHWLQJD8VHUIURP&0DQDJHU Manager 0RGLI\LQJD8VHU*URXS Ljxuh *URXSV3DJH 1200DLQWDLQLQJ8VHUVDQG8VHU*URXSV Manager Administering HOHWLQJD8VHU*URXSIURP&0DQDJHU 1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0DLQWDLQLQJHYLFHV Maintaining Devices0RGLI\LQJDHYLFH HOHWLQJDHYLFHIURP&0DQDJHU 1240DLQWDLQLQJHYLFHV Manager Administering Ghylfhv Using the FC Manager 3.0 LogsLVSOD\LQJWKHHYLFH/RJ Ljxuh HYLFH/RJ3DJH OLFNWKH/RJVWDE OlfnwkhhylfhvexwwrqGhylfhlvlghqwlilhgdvxqnqrzq OLFNWKH/RJVWDE OLFNWKH/RJLQEXWWRQ LVSOD\LQJWKH/RJLQ/RJRuljlqdwhg Ljxuh /RJLQ/RJ3DJH Ljxuh &0DQDJHU/RJ3DJH LVSOD\LQJWKH&0DQDJHU/RJOLFNWKH/RJVWDE OLFNWKH&PDQDJHUEXWWRQ 6DYLQJ/RJV Ljxuh 6DYH/RJV3DJH OHDULQJ/RJV Ljxuh &OHDU/RJV3DJH Displaying FC Manager 3.0 Configuration Information Ghilqlwlrqrihdfkyduldeoh OLFNWKH$GPLQLVWUDWLRQWDE Troubleshooting Troubleshooting Dsshduvlqdqhzeurzvhuzlqgrz 6HOHFWWKH6XSSRUWWDE Obtaining SupportGrfxphqwdwlrq OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV ORVHWKH&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH If Installation is Not Successful Netscape Navigator does not have Java enabled Netscape FastTrack is not installed on the managementWeb server was not installed or configured correctly An incorrect URL is entered in the web browser. Verify that Workstation is not configured with enough Workstation is not using the required browser orVersion of browser to view FC Manager 3.0. Install If FC Manager 3.0 Does Not Display Properly 138,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN If the Netscape Browser Appears to LockCertain conditions, subversions of Netscape Navigator If You Get an Error Message in Online Help FC Manager daemon is not running. Start If Device Status Does Not Refresh or UpdateBrowser’s proxy setting is preventing FC Manager 140,IHYLFH6WDWXVRHV1RW5HIUHVKRU8SGDWH GLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV Netscape Navigator does not have JavaScript enabledIf a Browser-Related Message Displays in Status Bar If Device-Specific Pages Do Not Appear Ghwdlosdjhv User’s FC Manager user group does not have read If You Cannot Modify FC ManagerRUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOH Device’s FC Manager set community name is If You Cannot Manage Device Ports or Set Hub Beacon Rate0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHV 144,IRX&DQQRW0DQDJHHYLFH3RUWVRU6HW+XE%HDFRQ5DWH If Device’s Status is Error If Device Status is Unknown Unknown If Device Does Not Write to Device Log 148,IRX&DQQRW&RPPXQLFDWHZLWKD%ULGJH If You Cannot Communicate with a BridgeDevice is down Scsi Gateway is not running If Server Error or Internal Error Message DisplaysHost machine that the bridge is connected to is down Type /opt/hpstmgmt/ScsiGateway If Port Status is Questionable Port is bypassed/disabled in FC Manager. EnableDevice was power-cycled or reset. The HP hub and HP Cable between the port and device is loose, broken, or Vwdwxvrqwkhdssursuldwhghylfhvwdwxvsdjh Fan module is not firmly seated. Reinstall the fanIf Device’s Fan Status is BAD One or more of the device’s fans are obstructed. Verify Device’s power supply is faulty If Device’s Power Supply Status is BADOne of the switch’s two power supplies is unplugged Device is faulty. Replace the device If FC Manager 3.0 Displays a Temperature AlarmDevice is installed in an unsupported rack Device’s operating environment is too hot. Verify 154,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH If Hub Cumulative Uptime is QuestionableMaximum cumulative uptime value is 497 days +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH 156,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH Required Patches for HP-UX Appendix 157 Required Patches for HP-UX Appendix 160$SSHQGL LEUH&KDQQHO UrzvhuQforvxuh +\SHU7HW7UDQVIHU3URWRFRO+773 3DJH 0DQDJHPHQW6HUYHU0DQDJHPHQWRUNVWDWLRQ 6HUYHU Index 163 Vzlwfkhv Xvhujurxsv Xvhuv GHYLFHORJGLVSOD\LQJ Wurxeohvkrrwlqj YHULI\LQJSdvvzrug Uhiuhvkudwh GLVSOD\LQJGHYLFHORJ Index Plqlpxpuhtxluhphqwv Orjv Fohdulqj GLVSOD\LQJ Vdylqj 0DQDJHHYLFHFKHFNERPHPRU\UHTXLUHPHQWV Vzlwfkhv Xvhujurxsv Xvhuv VWDUWLQJ&0DQDJHU Uhihuhqfhgrfxphqwv UhiuhvkudwhghidxowVdylqjorjv Vwdwxvwdeoh PRGLI\LQJLQIRUPDWLRQ Xsgdwlqjsulylohjhv GLVSOD\LQJIRUKXEVDvvljqlqjsulylohjhv GLVSOD\LQJORJLQORJ PRGLI\LQJ 5HDGHU&RPPHQW6KHHW Agree Disagree RRWKLOOV%RXOHYDUG 5RVHYLOOH&$ Page RS\ULJKW‹