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HP Surestore Device Management Software Monitoring the Switch, 'LVSOD\LQJWKH6WDWXVRI'HYLFHV, )LJXUH 6WDWXV3DJH, 8VH)&0DQDJHUWR, 800RQLWRULQJWKH6ZLWFK

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Monitoring the Switch

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Contents

Page Page Page Notice UHVHUYHG Warranty 3DFNDUGVDOHVUHSUHVHQWDWLYH Trademark Information 1 Introduction 2 Installation 3 Getting Started 4 Using the Switch Manager 5 Using the Hub Manager 6 Using the Bridge Manager 7 Administering FC Manager 8 Troubleshooting Appendix Glossary Index Page Figures Page Tables Page INTRODUCTION PDQDJHWKHIROORZLQJ+HZOHWW3DFNDUGSURGXFWVIURPDPDQDJHPHQWZRUNVWDWLRQ ‡+36XUH6WRUH(+XE6$$$=DQG+36XUH6WRUH(+XE/$$$= ‡+36XUH6WRUH(6ZLWFK)$$$= ‡+36XUH6WRUH(6&6,%ULGJH)&$ :LWK)&0DQDJHU\RXFDQ Typical Topology )LJXUH 7\SLFDO)LEUH&KDQQHO0DQDJHU7RSRORJ 7\SLFDO7RSRORJ\ Minimum Requirements $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL[ 0DQDJHPHQW6HUYHU 7DEOH 0DQDJHPHQW6HUYHU5HTXLUHPHQWV Operating 0DQDJHG'HYLFHV ,QVWDOODWLRQ ‡+36XUH6WRUH(6&6,%ULGJH)&6HUYLFHDQG8VHU0DQXDO$ ‡+36XUH6WRUH(6ZLWFK)6HUYLFHDQG8VHU*XLGH$ ‡&RQILJXULQJ+38;IRU3HULSKHUDOV+3% $GPLQLVWUDWLRQ7URXEOHVKRRWLQJ INSTALLATION )LJXUH ,QVWDOODWLRQ2YHUYLHZ 222YHUYLHZ FRQILJXUDWLRQ Operating system: Web server: Netscape FastTrack Web browser: Installing FC Manager 3.0 and Netscape FastTrack Server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5HVRXUFH9DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV610 1HWZRUN1RGH0DQDJHU9DULDEOHV 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHW([SORUHU )URPWKHPDQDJHPHQWZRUNVWDWLRQRSHQ0LFURVRIW,QWHUQHW([SORUHU &OLFNWKH6WDUWEXWWRQVHOHFW3URJUDPVWKHQVHOHFW&RPPDQG3URPSW (QWHUWKHIROORZLQJFRPPDQGWRFKDQJHWRWKHV\VWHPGLUHFWRU\ F?!FG?ZLQQW?V\VWHP GETTING STARTED Starting FC Manager )LJXUH )&0DQDJHU/RJLQ3DJH 646WDUWLQJ)&0DQDJHU &OLFNWKH/RJLQEXWWRQ )LJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH)&0DQDJHU6WDWXVSDJH )LJXUH )&0DQDJHU6WDWXV3DJH 6WDUWLQJ)&0DQDJHU 7RVWDUW)&0DQDJHUIURP2SHQ9LHZ1HWZRUN1RGH0DQDJHU 5LJKWPRXVHFOLFNWKHKXERUVZLWFKLFRQ Hub icon 6HOHFWWKH+3)LEUH&KDQQHO0DQDJHUPHQXRSWLRQ 7KH1HWVFDSH1DYLJDWRUEURZVHUZLQGRZRSHQVDQGWKH)&0DQDJHU/RJLQSDJH Setting Up FC Manager $GGLQJ'HYLFHVWR)&0DQDJHU &OLFNWKH$GPLQLVWUDWLRQWDE &OLFNWKH'HYLFHVEXWWRQ7KH'HYLFHVSDJHDSSHDUV )LJXUH 'HYLFHV3DJH &OLFNWKH&OHDU)RUPEXWWRQWRFOHDUDOOILHOGV (QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQER[ LQIRUPDWLRQWRKHOSLGHQWLI\WKHGHYLFHRUDQDOWHUQDWHFRQWDFWSHUVRQ 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'LVSOD\LQJ6ZLWFK'HWDLOV ‡6ZLWFK'HYLFH6WDWXVSDJH ‡6ZLWFK'HYLFH9LHZSDJH ‡6ZLWFK3RUW&RQWUROSDJH ‡6ZLWFK3RUW7RSRORJ\SDJH 'LVSOD\LQJ6ZLWFK6WDWXV'HWDLOV &ORVHWKH6ZLWFK'HYLFH6WDWXVSDJHWRUHWXUQWRWKH)&0DQDJHU6WDWXVSDJH 'LVSOD\LQJ6ZLWFK3RUW6WDWXV 'LVSOD\LQJ6ZLWFK3RUW7RSRORJ )LJXUH 6ZLWFK3RUW7RSRORJ\3DJH 860RQLWRULQJWKH6ZLWFK 'LVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ 'LVSOD\LQJ6ZLWFK3RUW(UURUV 'LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV 'LVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH )LJXUH 6ZLWFK3RUW3HUIRUPDQFH3DJH Page USING THE HUB MANAGER Managing the Hub 8VH)&0DQDJHUWR ‡%\SDVVDKXESRUW ‡(QDEOHDKXESRUW ‡6HWWKHEHDFRQUDWHRIWKH3RZHU )LJXUH +XE3RUW6WDWXV3DJH Note <RXFDQQRWE\SDVVDSRUWWKDWKDVDQRWKHUKXEFDVFDGHGWRLW &ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH)&0DQDJHU6WDWXVSDJH 0DQDJLQJWKH+XE (QDEOLQJD+XE3RUW 6DYH 960DQDJLQJWKH+XE 6HWWLQJWKH+XE%HDFRQ5DWH )LJXUH +XE'HYLFH6WDWXV3DJH 6HOHFWWKHEHDFRQUDWH,I\RXVHOHFW &OLFNWKH6DYHEXWWRQ$SURJUHVVZLQGRZGLVSOD\V &ORVHWKH+XE'HYLFH6WDWXVSDJHWRUHWXUQWRWKH)&0DQDJHU6WDWXVSDJH $GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV 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'HOHWLQJD8VHUIURP)&0DQDJHU )&$GPLQLVWUDWRU 'HOHWH 0RGLI\LQJD8VHU*URXS 6HOHFWWKHXVHUJURXS\RXZDQWWRPRGLI\IURPWKHXVHUJURXSVGURSGRZQOLVW Note 0RGLI\LQJWKH*URXS1DPHILHOGDGGVDQHZXVHUJURXSLQ)&0DQDJHU &KDQJHWKHLQIRUPDWLRQLQWKH3ULYLOHJHVER[ 'HOHWLQJD8VHU*URXSIURP)&0DQDJHU <RXFDQQRWGHOHWHWKHGHIDXOWXVHUJURXSDGPLQ DVVLJQHGWRLW&OLFNWKHDSSURSULDWHEXWWRQLIWKLVPHVVDJHDSSHDUV 1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV Maintaining Devices 0RGLI\LQJD'HYLFH )LJXUH 'HYLFHV3DJH 0DLQWDLQLQJ'HYLFHV 8SGDWHWKHLQIRUPDWLRQLQWKHDSSURSULDWHER[HV 'HOHWLQJD'HYLFHIURP)&0DQDJHU PDLQWHQDQFH 1240DLQWDLQLQJ'HYLFHV 6HOHFWWKHGHYLFH\RXZDQWWRGHOHWHIURPWKHGHYLFHVGURSGRZQOLVW Using the FC Manager 3.0 Logs )&0DQDJHUZULWHVDOOVLJQLILFDQWLQIRUPDWLRQWRWKUHHORJV ‡'HYLFHORJ ‡/RJLQORJ ‡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isplaying FC Manager 3.0 Configuration Information GHILQLWLRQRIHDFKYDULDEOH )LJXUH &RQILJXUDWLRQ3DJH 132'LVSOD\LQJ)&0DQDJHU&RQILJXUDWLRQ,QIRUPDWLRQ TROUBLESHOOTING Obtaining Support GRFXPHQWDWLRQ DSSHDUVLQDQHZEURZVHUZLQGRZ 6HOHFWWKH6XSSRUWWDE &ORVHWKH)&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH)&0DQDJHU6WDWXVSDJH If Installation is Not Successful Symptom Cause/Solution The destination directory has insufficient disk space The fcman.cfg file is corrupted or not found. The If You Cannot View FC Manager 3.0 from a Management Workstation An incorrect URL is entered in the web browser. Verify that Netscape FastTrack is not installed on the management server The web server was not installed or configured correctly If FC Manager 3.0 Does Not Display Properly The workstation is not using the required browser or version of browser to view FC Manager 3.0. Install The workstation is not configured with enough colormaps If the Netscape Browser Appears to Lock In certain conditions, subversions of Netscape Navigator lock when Java initializes If You Get an Error Message in Online Help An error message displays in Download and register the FHPopup.ocx file. (See Viewing online help Online Help in Microsoft Internet Explorer on page 62.) If Device Status Does Not Refresh or Update FC Manager pages do not refresh The FC Manager daemon is not running. Start the Start the and a daemon error window If a Browser-RelatedMessage Displays in Status Bar GLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV The top frame displays: Netscape Navigator does not have JavaScript enabled “netscape.javascript.JSException: If Device-SpecificPages Do Not Appear GHWDLOSDJHV Device-specificpages do not The Netscape Navigator browser does not support the display when you double-click any If You Cannot Modify FC Manager )RUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOH FC Manager does not allow a user The user’s FC Manager user group does not have read to modify information or perform If You Cannot Manage Device Ports or Set Hub Beacon Rate )&0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHV You can perform some The device’s FC Manager set community name is management activities but cannot If Device’s Status is ERROR FC Manager is reporting a fan failure for the device. Verify FC Manager is reporting a power supply failure for the FC Manager is reporting a temperature alarm for the The cable between the device’s ethernet port and If Device Status is UNKNOWN If Device Does Not Write to Device Log entries to the device log.The FC Manager trap daemon is not running (fcman-td) (fcman-ov) Note %ULGJHLQIRUPDWLRQLVQRWZULWWHQWRWKHGHYLFHORJ If You Cannot Communicate with a Bridge The device is down If Server Error or Internal Error Message Displays The bridge manager displays a The host machine that the bridge is connected to is down Server Error or Internal Error Check the host machine If Port Status is Questionable Device port has FC device or The port is bypassed/disabled in FC Manager. Enable the Enable the server connected, but device If Device’s Fan Status is BAD VWDWXVRQWKHDSSURSULDWHGHYLFHVWDWXVSDJH A device’s fan status is BAD on One or more of the device’s fans are obstructed. Verify the Device Status page (hub) If Device’s Power Supply Status is BAD A device’s power status is BAD on Status (switch) page.This solution does not apply to the HP hub Status (switch) page The device’s power supply is faulty If FC Manager 3.0 Displays a Temperature Alarm The device’s status is ERROR on The device’s operating environment is too hot. Verify the Verify the temperature of the operating environment. Cool the If Hub Cumulative Uptime is Questionable The hub has been powered on for The maximum cumulative uptime value is 497 days a significant amount of time, but No action required. 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