Manuals / HP / Computer Equipment / Software

HP Surestore Device Management Software manual Troubleshooting, IRX&DQQRW9LHZ&0DQDJHU

Models: Surestore Device Management Software

1 172

Download 172 pages 43.76 Kb

Page 8

'LVSOD\LQJWKH'HYLFH/RJ

'LVSOD\LQJWKH/RJLQ/RJ

'LVSOD\LQJWKH)&0DQDJHU/RJ

6DYLQJ/RJV

&OHDULQJ/RJV

'LVSOD\LQJ)&0DQDJHU&RQILJXUDWLRQ,QIRUPDWLRQ

8 Troubleshooting

2EWDLQLQJ6XSSRUW

,I,QVWDOODWLRQLV1RW6XFFHVVIXO

,I<RX&DQQRW9LHZ)&0DQDJHU

IURPD0DQDJHPHQW:RUNVWDWLRQ

,I)&0DQDJHU'RHV1RW'LVSOD\3URSHUO\

,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN

,I<RX*HWDQ(UURU0HVVDJHLQ2QOLQH+HOS

,I'HYLFH6WDWXV'RHV1RW5HIUHVKRU8SGDWH

,ID%URZVHU5HODWHG0HVVDJH'LVSOD\VLQ6WDWXV%DU

,I'HYLFH6SHFLILF3DJHV'R1RW$SSHDU

,I<RX&DQQRW0RGLI\)&0DQDJHU

,I<RX&DQQRW0DQDJH'HYLFH3RUWVRU6HW+XE%HDFRQ5DWH

,I'HYLFHªV6WDWXVLV(5525

,I'HYLFH6WDWXVLV81.12:1

,I'HYLFH'RHV1RW:ULWHWR'HYLFH/RJ

,I<RX&DQQRW&RPPXQLFDWHZLWKD%ULGJH

,I6HUYHU(UURURU,QWHUQDO(UURU0HVVDJH'LVSOD\V

,I3RUW6WDWXVLV4XHVWLRQDEOH

,I'HYLFHªV)DQ6WDWXVLV%$'

,I'HYLFHªV3RZHU6XSSO\6WDWXVLV%$'

,I)&0DQDJHU'LVSOD\VD7HPSHUDWXUH$ODUP

8

Image 8

HP Surestore Device Management Software manual Troubleshooting, IRX&DQQRW9LHZ&0DQDJHU

Contents

Hewlett-Packard SureStore E Fibre Channel Manager Page +HZOHWW3DFNDUG Uhvhuyhg 3DFNDUGVDOHVUHSUHVHQWDWLYHFrxqwulhv LqvwuxfwlrqvContents Getting Started Using the Bridge Manager Troubleshooting IRX&DQQRW9LHZ&0DQDJHUAppendix Page Figures Page Tables TablesPage Introduction Overview Typical Topology Ljxuh 7\SLFDOLEUH&KDQQHO0DQDJHU7RSRORJ\Minimum Requirements 0DQDJHPHQW6HUYHU0DQDJHPHQWRUNVWDWLRQ $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL0LQLPXP5HTXLUHPHQWV 0DQDJHGHYLFHV7DEOH HYLFHLUPZDUH5HTXLUHPHQWV Reference Documents Qvwdoodwlrq$GPLQLVWUDWLRQ7URXEOHVKRRWLQJ LEUH&KDQQHO7HFKQRORJ\Installation Ljxuh ,QVWDOODWLRQ2YHUYLHZ 222YHUYLHZFrqiljxudwlrq URLHtml valueInstalling FC Manager 3.0 Netscape FastTrack Server DgplqlvwudwlrqdqgzhevhuyhudgplqlvwudwlrqShuirupwkhiroorzlqjsurfhgxuhv 3UHSDUHIRULQVWDOODWLRQSDJH RQILJXUH&0DQDJHUIRUWKHEULGJHSDJH3UHSDULQJIRU,QVWDOODWLRQ 26,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU KwwszzzvriwzduhksfrpOlfnwkhrzqordgexwwrq WPSDVW7UDFNWDU QVWDOOLQJ1HWVFDSHDVW7UDFN6HUYHUXvuvelqvdp RQILJXULQJ1HWVFDSHDVW7UDFN6HUYHUIRU&0DQDJHU FgrswqviwudfnPnglufjlelq PnglugrfvKWWSP\VHUYHUFRP QWHU\WRDFFHSWWKHOLFHQVLQJWHUPV7KLVLQIRUPDWLRQLVUHTXLUHGIRUWKHQHWVWHS 30,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU Wkhsurpswv LwerwkwkhzhevhuyhusdjhdqgwkhdgplqvhuyhusdjhOLFNWKHRZQORDG&0DQDJHUEXWWRQ RZQORDGLQJ&0DQDJHURQWRWKH0DQDJHPHQW6HUYHUVwrsdgplq Fgwps XVUFRQWULEELQJLSGF$WDUJWDUYYIFgglvw QvwdoovkQvwdoo QVWDOOLQJDQG&RQILJXULQJ&0DQDJHUFGRSWIFPDQF0DQELQ Installation QVWDOOLQJWKH6&6,*DWHZD\ WkhsdudphwhuqxpehudqgwkhqhqwhulqjdqhzydoxhUhwxuqwrwkhfrqiljxudwlrqpdlqphqx 36,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHURXPXVWVHWWKHYDULDEOHVWRDOORZ&0DQDJHUWRPDQDJHWKHEULGJH RQILJXULQJ&0DQDJHUIRUWKH%ULGJH6HOHFWLRQZLQGRZ URPWKHPHQXEDUVHOHFWLOH→LW 38,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU QWHJUDWLQJ&0DQDJHUZLWK2SHQ9LHZ1HWZRUN1RGH 0DQDJHU2SWLRQDO URPWKH&XUUHQW&RQILJXUDWLRQPHQXHQWHUDQGW\SHQDEOHGRyvwrs RyvwduwryzgeRYZILHOGV!WPSRYZLHOGV2XW RyvwduwypruhRyvwrsqhwprq RyvwduwqhwprqRyvwdwxvpruh Velqlqlwgifpdqvwrs9HULI\LQJ2SHUDWLRQRI&0DQDJHU SvhijuhsifpdqLQVWDOOHGDQGFRQILJXUHGVXFFHVVIXOO\ Svhijuhsqvkwwsg7RYHULI\WKDW&0DQLVUXQQLQJHQWHUWKHIROORZLQJFRPPDQG 7RUHVROYHVSHFLILFSUREOHPVVHHFKDSWHU7URXEOHVKRRWLQJUpgrading to FC Manager 9HULI\RSHUDWLRQRI&0DQDJHUSDJH Rqiljxudwlrqsdjh6WDUWWKHILOHWUDQVIHUSURFHVV 468SJUDGLQJWR&0DQDJHU QVWDOOLQJDQG&RQILJXULQJ&0DQDJHU Dvvljqhgwrwkhzhevhuyhu 8SJUDGLQJ&0DQDJHUDWD DsshduvWklvyhuvlrqrulwzlooehryhuzulwwhq FRPSOHWHVVXFFHVVIXOO\WKHQWKHFRQILJXUDWLRQPDLQPHQXDSSHDUVFrqiljxudwlrqydoxhv RQILJXULQJ&0DQDJHUIRUWKH%ULGJH 528SJUDGLQJWR&0DQDJHU Uhtxluhurrwdffhvvwrshuirupwklvsurfhgxuh 8SGDWHWKH110GDWDEDVHZLWKWKH+3KXEªV6103V\V2EMHFW,E\HQWHULQJ 6WRSWKHIFPDQRYGDHPRQE\HQWHULQJ 6WDUWWKHIFPDQRYGDHPRQE\HQWHULQJTip $IWHU\RXYHULI\RSHUDWLRQRI&0DQDJHUGHOHWHWKHRSWIFPDQF0DQ 7KH&0DQDJHU6WDWXVSDJHDSSHDUV1HWVFDSHDVW7UDFNDQG&0DQDJHUDUH FC Manager Directory Information 0DQDJHULUHFWRU\6WUXFWXUHDefault /opt/fcman/FcMan3.0 Default /opt/ns-ftrack/cgi-bin0DQDJHU9DULDEOHV LUHFWRU\9DULDEOHV60&0DQDJHULUHFWRU\,QIRUPDWLRQ 5HVRXUFH9DULDEOHV7DEOH &0DQDJHU5HVRXUFH9DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV610 1HWZRUN1RGH0DQDJHU9DULDEOHV7DEOH &0DQDJHU6109DULDEOHV 7DEOH &0DQDJHU1109DULDEOHV5HJVYU+3RSXSRF 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHWSORUHU?!FG?ZLQQW?V\VWHP Starting FC Manager Setting Up FC Manager Getting StartedStarting FC Manager Ljxuh &0DQDJHU/RJLQ3DJHLjxuh &0DQDJHU6WDWXV3DJH OLFNWKH/RJLQEXWWRQLJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH&0DQDJHU6WDWXVSDJH 6HOHFWWKH+3LEUH&KDQQHO0DQDJHUPHQXRSWLRQ Dsshduv RJLQWR&0DQDJHUDVGHVFULEHGRQSDJHLjxuh HYLFHV3DJH Setting Up FC Manager$GGLQJHYLFHVWR&0DQDJHU OLFNWKH&OHDURUPEXWWRQWRFOHDUDOOILHOGV QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQERLjxuh $GGLQJD6ZLWFKWRWKHHYLFH3DJH $GGLQJD6ZLWFKWR&0DQDJHURpsohwhvwhsvwkurxjkehjlqqlqjrqsdjh $GGLQJD+XEWR&0DQDJHU Ljxuh $GGLQJD+XEWRWKHHYLFHV3DJH$GGLQJD%ULGJHWR&0DQDJHU Ljxuh $GGLQJD%ULGJHWRWKHHYLFHV3DJH$GGLQJ8VHU*URXSVWR&0DQDJHU Ljxuh *URXSV3DJH$GGLQJ8VHUVWR&0DQDJHU 6HOHFWWKHSULYLOHJHVIRUWKHXVHUJURXSLQWKH3ULYLOHJHVERQWHUWKHORJLQQDPHRIWKHXVHULQWKH8VHU/RJLQER Using the Switch Manager Managing the Switch LVDEOLQJD6ZLWFK3RUW‡ Lvdeohdvzlwfksruw ‡ Qdeohdvzlwfksruw GhvfulehglqwklvvhfwlrqLjxuh 6ZLWFK3RUW&RQWURO3DJH 0DQDJLQJWKH6ZLWFKQDEOLQJD6ZLWFK3RUW 780DQDJLQJWKH6ZLWFKLjxuh 7HOQHWLQGRZ/DXQFKHGIURP&0DQDJHU Zlqgrz OLFNWKH7HOQHWEXWWRQORVHWKH7HOQHWZLQGRZWRUHWXUQWR&0DQDJHU Monitoring the Switch LVSOD\LQJWKH6WDWXVRIHYLFHVKHFNWKHVWDWXVRIHDFKGHYLFHLQWKH6WDWXVFROXPQ Ljxuh 6WDWXV3DJHLVSOD\LQJ6ZLWFKHWDLOV Ljxuh 6ZLWFKHYLFH6WDWXV3DJHLVSOD\LQJ6ZLWFK6WDWXVHWDLOV QWKLVHDPSOHVZLWFKWHPSHUDWXUHLVGLVSOD\HGDV &7KHILUVWYDOXH LVSOD\LQJ6ZLWFK3RUW6WDWXV 840RQLWRULQJWKH6ZLWFKLVSOD\LQJ6ZLWFK3RUW7RSRORJ\ OLFNWKH3RUW7RSRORJ\WDE7KH6ZLWFK3RUW7RSRORJ\SDJHDSSHDUVLjxuh 6ZLWFK3RUW7RSRORJ\3DJH 860RQLWRULQJWKH6ZLWFKLVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ ‡ 3RUWW\SH‡ *%,&W\SHVKRUWZDYHRUORQJZDYH OLFNWKH3RUW6WDWXVWDE7KH6ZLWFK3RUW6WDWXVSDJHDSSHDUVLjxuh 6ZLWFK3RUWUURUV3DJH LVSOD\LQJ6ZLWFK3RUWUURUVZlqgrz OLFNWKH3RUWUURUVWDE7KH6ZLWFK3RUWUURUVSDJHDSSHDUV LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV 5HFHLYHGZRUGV5RUGV5HFHLYHGIUDPHV5UDPHV 3RUW/,3VLVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH WkherwwrpriwkhsdjhlooxvwudwhvwkhwrwdowkurxjksxwriwkhvzlwfkLjxuh 6ZLWFK3RUW3HUIRUPDQFH3DJH 920RQLWRULQJWKH6ZLWFK Using the HUB Manager Managing the Hub Monitoring the Hub Using the Hub ManagerManaging the Hub \SDVVLQJD+XE3RUWLjxuh +XE3RUW6WDWXV3DJH QDEOLQJD+XE3RUW ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH6HWWLQJWKH+XE%HDFRQ5DWH Ljxuh +XEHYLFH6WDWXV3DJH$GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV ORVHWKH+XEHYLFH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHLjxuh +XE3RUW6WDWXV3DJH Monitoring the Hub LOOXVWUDWHVNH\HOHPHQWVGLVSOD\HGLQWKHOHIWIUDPH LVSOD\LQJ+XEHWDLOV‡ +XE3RUW6WDWXVSDJH ‡ +XE$WWULEXWHSDJH ‡ HYLFH6WDWXVSDJH LVSOD\LQJ+XE3RUW6WDWXV LVSOD\LQJ+XE6WDWXVHWDLOV Wkurxjkwlph OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUVLVSOD\LQJ+XE$WWULEXWHV ‡ 0RGHOQDPH ‡ 6HULDOQXPEHU ‡ LupzduhyhuvlrqvOLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV 1060RQLWRULQJWKH+XE Displaying the Status of Devices Displaying Bridge Details 107Monitoring the Bridge 1080RQLWRULQJWKH%ULGJHUsing the Bridge Manager LVSOD\LQJ%ULGJHHWDLOVLVSOD\LQJ%ULGJH,GHQWLW\ ‡ ,GHQWLW\SDJH ‡ 6WDWXVSDJHEULGJHLQIRUPDWLRQGLVSOD\VRQWKLVSDJH ORVH%ULGJH0DQDJHUWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHLjxuh %ULGJH,GHQWLW\3DJH 1100RQLWRULQJWKH%ULGJHLjxuh %ULGJH6WDWXV2YHUYLHZ3DJH LVSOD\LQJ%ULGJH2YHUYLHZ6WDWXVOLFNWKH6WDWXVWDE7KH6WDWXV2YHUYLHZSDJHDSSHDUV LVSOD\LQJ%ULGJHDQ6WDWXV ORVHWKH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHLjxuh %ULGJHDQ6WDWXV3DJH 1120RQLWRULQJWKH%ULGJHLVSOD\LQJ&3RUW6WDWXV 7RSRORJ\Lqnvshhg LqnvwdwxvLVSOD\LQJ6&6,%XV6WDWXV Rqqhfwlrq$GDSWHU 1140RQLWRULQJWKH%ULGJHLjxuh %ULGJH6&6,%XV6WDWXV3DJH 1160RQLWRULQJWKH%ULGJH Administering FC Manager Maintaining Users and User Groups 0RGLI\LQJD8VHU6HOHFWWKHXVHU\RXZDQWWRPRGLI\IURPWKHXVHUVGURSGRZQOLVW 1180DLQWDLQLQJ8VHUVDQG8VHU*URXSVHOHWLQJD8VHUIURP&0DQDJHU Manager0RGLI\LQJD8VHU*URXS Ljxuh *URXSV3DJH 1200DLQWDLQLQJ8VHUVDQG8VHU*URXSVManager Administering HOHWLQJD8VHU*URXSIURP&0DQDJHU1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0DLQWDLQLQJHYLFHV Maintaining Devices0RGLI\LQJDHYLFH HOHWLQJDHYLFHIURP&0DQDJHU 1240DLQWDLQLQJHYLFHVManager Administering Ghylfhv Using the FC Manager 3.0 LogsLVSOD\LQJWKHHYLFH/RJ Ljxuh HYLFH/RJ3DJH OLFNWKH/RJVWDE OlfnwkhhylfhvexwwrqGhylfhlvlghqwlilhgdvxqnqrzq LVSOD\LQJWKH/RJLQ/RJ RuljlqdwhgOLFNWKH/RJVWDE OLFNWKH/RJLQEXWWRQ Ljxuh /RJLQ/RJ3DJHLjxuh &0DQDJHU/RJ3DJH LVSOD\LQJWKH&0DQDJHU/RJOLFNWKH/RJVWDE OLFNWKH&PDQDJHUEXWWRQ 6DYLQJ/RJV Ljxuh 6DYH/RJV3DJHOHDULQJ/RJV Ljxuh &OHDU/RJV3DJHDisplaying FC Manager 3.0 Configuration Information Ghilqlwlrqrihdfkyduldeoh OLFNWKH$GPLQLVWUDWLRQWDETroubleshooting TroubleshootingObtaining Support Grfxphqwdwlrq OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUVDsshduvlqdqhzeurzvhuzlqgrz 6HOHFWWKH6XSSRUWWDE ORVHWKH&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJHIf Installation is Not Successful Netscape FastTrack is not installed on the management Web server was not installed or configured correctlyNetscape Navigator does not have Java enabled An incorrect URL is entered in the web browser. Verify thatWorkstation is not using the required browser or Version of browser to view FC Manager 3.0. InstallWorkstation is not configured with enough If FC Manager 3.0 Does Not Display Properly138,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN If the Netscape Browser Appears to LockCertain conditions, subversions of Netscape Navigator If You Get an Error Message in Online Help If Device Status Does Not Refresh or Update Browser’s proxy setting is preventing FC ManagerFC Manager daemon is not running. Start 140,IHYLFH6WDWXVRHV1RW5HIUHVKRU8SGDWHGLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV Netscape Navigator does not have JavaScript enabledIf a Browser-Related Message Displays in Status Bar If Device-Specific Pages Do Not Appear GhwdlosdjhvUser’s FC Manager user group does not have read If You Cannot Modify FC ManagerRUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOH If You Cannot Manage Device Ports or Set Hub Beacon Rate 0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHVDevice’s FC Manager set community name is 144,IRX&DQQRW0DQDJHHYLFH3RUWVRU6HW+XE%HDFRQ5DWHIf Device’s Status is Error If Device Status is Unknown UnknownIf Device Does Not Write to Device Log 148,IRX&DQQRW&RPPXQLFDWHZLWKD%ULGJH If You Cannot Communicate with a BridgeDevice is down If Server Error or Internal Error Message Displays Host machine that the bridge is connected to is downScsi Gateway is not running Type /opt/hpstmgmt/ScsiGatewayPort is bypassed/disabled in FC Manager. Enable Device was power-cycled or reset. The HP hub and HPIf Port Status is Questionable Cable between the port and device is loose, broken, orFan module is not firmly seated. Reinstall the fan If Device’s Fan Status is BADVwdwxvrqwkhdssursuldwhghylfhvwdwxvsdjh One or more of the device’s fans are obstructed. VerifyDevice’s power supply is faulty If Device’s Power Supply Status is BADOne of the switch’s two power supplies is unplugged If FC Manager 3.0 Displays a Temperature Alarm Device is installed in an unsupported rackDevice is faulty. Replace the device Device’s operating environment is too hot. Verify154,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH If Hub Cumulative Uptime is QuestionableMaximum cumulative uptime value is 497 days +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH 156,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH Required Patches for HP-UX Appendix 157Required Patches for HP-UX Appendix 160$SSHQGL Urzvhu QforvxuhLEUH&KDQQHO +\SHU7HW7UDQVIHU3URWRFRO+7730DQDJHPHQW6HUYHU 0DQDJHPHQWRUNVWDWLRQ3DJH 6HUYHUIndex 163 Wurxeohvkrrwlqj YHULI\LQJ Sdvvzrug UhiuhvkudwhVzlwfkhv Xvhujurxsv Xvhuv GHYLFHORJGLVSOD\LQJ GLVSOD\LQJGHYLFHORJIndex Orjv Fohdulqj GLVSOD\LQJ Vdylqj 0DQDJHHYLFHFKHFNER PHPRU\UHTXLUHPHQWVPlqlpxpuhtxluhphqwv Vzlwfkhv Xvhujurxsv XvhuvUhihuhqfhgrfxphqwv Uhiuhvkudwhghidxow VdylqjorjvVWDUWLQJ&0DQDJHU VwdwxvwdeohGLVSOD\LQJIRUKXEV DvvljqlqjsulylohjhvPRGLI\LQJLQIRUPDWLRQ Xsgdwlqjsulylohjhv GLVSOD\LQJORJLQORJ PRGLI\LQJ5HDGHU&RPPHQW6KHHW Agree DisagreeRRWKLOOV%RXOHYDUG 5RVHYLOOH&$ Page RS\ULJKW‹