If You Cannot View FC Manager 3.0 from a Management Workstation

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Symptom

Cause/Solution

 

 

FC Manager does not open from

An incorrect URL is entered in the web browser. Verify that

the management workstation.

the URL assigned to FC Manager during installation is

 

 

entered correctly. (If port 80 is used for FC Manager and the

 

 

web server, do not include the port number in the URL.)

 

 

Netscape FastTrack is not installed on the management

 

 

server. Verify that Netscape FastTrak is installed on the

 

 

management server.

 

 

The browser reports that a

The web server was not installed or configured correctly.

connection with the server could

Contact HP FastTrack technical support.

not be established.

Stop the servlets and then restart them by going to the

 

 

 

 

/opt/hpstmgmt/sbin directory.

 

 

 

The browser displays

The user name or port number for FC Manager and the

 

permission denied message.

web server are different. Determine which variable (user

FC Manager’s status bar

name or port number) is different, then change the variable in

either the FC Manager 3.0 installation utility or web server

 

displays “FCManager v3.0

 

configuration so the variables are identical.

 

HTTP Error code 1.”

 

 

 

 

The browser begins to display

Netscape Navigator does not have Java enabled.

background images of

Enable Java.

FC Manager but does not

Refer to the browser’s documentation or online help to enable

complete loading of the Login

Java.

page.

 

 

 

 

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HP Surestore Device Management Software manual An incorrect URL is entered in the web browser. Verify that