HP Surestore Device Management Software instruction

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Symptom	Cause/Solution

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Troubleshooting

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HP Surestore Device Management Software manual If a Browser-Related Message Displays in Status Bar

Contents

Hewlett-Packard SureStore E Fibre Channel Manager Page +HZOHWW3DFNDUG 3DFNDUGVDOHVUHSUHVHQWDWLYH UhvhuyhgFrxqwulhv Lqvwuxfwlrqv Contents Getting Started Using the Bridge Manager IRX&DQQRW9LHZ&0DQDJHU Troubleshooting Appendix Page Figures Page Tables TablesPage Introduction Overview Ljxuh 7\SLFDOLEUH&KDQQHO0DQDJHU7RSRORJ\ Typical Topology 0DQDJHPHQW6HUYHU Minimum Requirements0DQDJHPHQWRUNVWDWLRQ $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL 0DQDJHGHYLFHV 7DEOH HYLFHLUPZDUH5HTXLUHPHQWV0LQLPXP5HTXLUHPHQWV Qvwdoodwlrq Reference Documents$GPLQLVWUDWLRQ7URXEOHVKRRWLQJ LEUH&KDQQHO7HFKQRORJ\ Installation 222YHUYLHZ Ljxuh ,QVWDOODWLRQ2YHUYLHZ URLHtml value Frqiljxudwlrq Dgplqlvwudwlrqdqgzhevhuyhudgplqlvwudwlrq Installing FC Manager 3.0 Netscape FastTrack ServerShuirupwkhiroorzlqjsurfhgxuhv 3UHSDUHIRULQVWDOODWLRQSDJH RQILJXUH&0DQDJHUIRUWKHEULGJHSDJH 3UHSDULQJIRU,QVWDOODWLRQ Kwwszzzvriwzduhksfrp Olfnwkhrzqordgexwwrq26,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU QVWDOOLQJ1HWVFDSHDVW7UDFN6HUYHU 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RyvwrsqhwprqRyvwdwxvpruh Velqlqlwgifpdqvwrs Svhijuhsifpdq 9HULI\LQJ2SHUDWLRQRI&0DQDJHU Svhijuhsqvkwwsg LQVWDOOHGDQGFRQILJXUHGVXFFHVVIXOO\7RYHULI\WKDW&0DQLVUXQQLQJHQWHUWKHIROORZLQJFRPPDQG 7RUHVROYHVSHFLILFSUREOHPVVHHFKDSWHU7URXEOHVKRRWLQJ 9HULI\RSHUDWLRQRI&0DQDJHUSDJH Rqiljxudwlrqsdjh Upgrading to FC Manager 6WDUWWKHILOHWUDQVIHUSURFHVV 468SJUDGLQJWR&0DQDJHU QVWDOOLQJDQG&RQILJXULQJ&0DQDJHU Dvvljqhgwrwkhzhevhuyhu Dsshduv 8SJUDGLQJ&0DQDJHUDWDWklvyhuvlrqrulwzlooehryhuzulwwhq FRPSOHWHVVXFFHVVIXOO\WKHQWKHFRQILJXUDWLRQPDLQPHQXDSSHDUV Frqiljxudwlrqydoxhv RQILJXULQJ&0DQDJHUIRUWKH%ULGJH 528SJUDGLQJWR&0DQDJHU Uhtxluhurrwdffhvvwrshuirupwklvsurfhgxuh 8SGDWHWKH110GDWDEDVHZLWKWKH+3KXEªV6103V\V2EMHFW,E\HQWHULQJ 6WDUWWKHIFPDQRYGDHPRQE\HQWHULQJ 6WRSWKHIFPDQRYGDHPRQE\HQWHULQJ Tip $IWHU\RXYHULI\RSHUDWLRQRI&0DQDJHUGHOHWHWKHRSWIFPDQF0DQ 7KH&0DQDJHU6WDWXVSDJHDSSHDUV1HWVFDSHDVW7UDFNDQG&0DQDJHUDUH 0DQDJHULUHFWRU\6WUXFWXUH FC Manager Directory Information Default /opt/ns-ftrack/cgi-bin Default /opt/fcman/FcMan3.00DQDJHU9DULDEOHV LUHFWRU\9DULDEOHV 5HVRXUFH9DULDEOHV 7DEOH &0DQDJHU5HVRXUFH9DULDEOHV60&0DQDJHULUHFWRU\,QIRUPDWLRQ 1HWZRUN1RGH0DQDJHU9DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV6107DEOH &0DQDJHU6109DULDEOHV 7DEOH &0DQDJHU1109DULDEOHV 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHWSORUHU ?!FG?ZLQQW?V\VWHP5HJVYU+3RSXSRF Getting Started Starting FC Manager Setting Up FC Manager Ljxuh &0DQDJHU/RJLQ3DJH Starting FC Manager OLFNWKH/RJLQEXWWRQ LJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH&0DQDJHU6WDWXVSDJHLjxuh &0DQDJHU6WDWXV3DJH Dsshduv RJLQWR&0DQDJHUDVGHVFULEHGRQSDJH 6HOHFWWKH+3LEUH&KDQQHO0DQDJHUPHQXRSWLRQ Setting Up FC Manager $GGLQJHYLFHVWR&0DQDJHULjxuh HYLFHV3DJH QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQER OLFNWKH&OHDURUPEXWWRQWRFOHDUDOOILHOGV $GGLQJD6ZLWFKWR&0DQDJHU RpsohwhvwhsvwkurxjkehjlqqlqjrqsdjhLjxuh $GGLQJD6ZLWFKWRWKHHYLFH3DJH Ljxuh $GGLQJD+XEWRWKHHYLFHV3DJH $GGLQJD+XEWR&0DQDJHU Ljxuh $GGLQJD%ULGJHWRWKHHYLFHV3DJH $GGLQJD%ULGJHWR&0DQDJHU Ljxuh *URXSV3DJH $GGLQJ8VHU*URXSVWR&0DQDJHU 6HOHFWWKHSULYLOHJHVIRUWKHXVHUJURXSLQWKH3ULYLOHJHVER $GGLQJ8VHUVWR&0DQDJHU QWHUWKHORJLQQDPHRIWKHXVHULQWKH8VHU/RJLQER Using the Switch Manager LVDEOLQJD6ZLWFK3RUW Managing the Switch‡ Lvdeohdvzlwfksruw ‡ Qdeohdvzlwfksruw Ghvfulehglqwklvvhfwlrq 0DQDJLQJWKH6ZLWFK Ljxuh 6ZLWFK3RUW&RQWURO3DJH 780DQDJLQJWKH6ZLWFK QDEOLQJD6ZLWFK3RUW Zlqgrz OLFNWKH7HOQHWEXWWRQ ORVHWKH7HOQHWZLQGRZWRUHWXUQWR&0DQDJHULjxuh 7HOQHWLQGRZ/DXQFKHGIURP&0DQDJHU LVSOD\LQJWKH6WDWXVRIHYLFHV Monitoring the SwitchKHFNWKHVWDWXVRIHDFKGHYLFHLQWKH6WDWXVFROXPQ Ljxuh 6WDWXV3DJH Ljxuh 6ZLWFKHYLFH6WDWXV3DJH LVSOD\LQJ6ZLWFKHWDLOV LVSOD\LQJ6ZLWFK6WDWXVHWDLOV QWKLVHDPSOHVZLWFKWHPSHUDWXUHLVGLVSOD\HGDV &7KHILUVWYDOXH 840RQLWRULQJWKH6ZLWFK LVSOD\LQJ6ZLWFK3RUW6WDWXV OLFNWKH3RUW7RSRORJ\WDE7KH6ZLWFK3RUW7RSRORJ\SDJHDSSHDUV LVSOD\LQJ6ZLWFK3RUW7RSRORJ\ 860RQLWRULQJWKH6ZLWFK Ljxuh 6ZLWFK3RUW7RSRORJ\3DJH ‡ 3RUWW\SH LVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ‡ *%,&W\SHVKRUWZDYHRUORQJZDYH OLFNWKH3RUW6WDWXVWDE7KH6ZLWFK3RUW6WDWXVSDJHDSSHDUV LVSOD\LQJ6ZLWFK3RUWUURUV Zlqgrz OLFNWKH3RUWUURUVWDE7KH6ZLWFK3RUWUURUVSDJHDSSHDUVLjxuh 6ZLWFK3RUWUURUV3DJH 5HFHLYHGZRUGV5RUGV LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV5HFHLYHGIUDPHV5UDPHV 3RUW/,3V Wkherwwrpriwkhsdjhlooxvwudwhvwkhwrwdowkurxjksxwriwkhvzlwfk LVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH Ljxuh 6ZLWFK3RUW3HUIRUPDQFH3DJH 920RQLWRULQJWKH6ZLWFK Managing the Hub Monitoring the Hub Using the Hub Manager Using the HUB Manager \SDVVLQJD+XE3RUW Managing the Hub Ljxuh +XE3RUW6WDWXV3DJH ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH QDEOLQJD+XE3RUW Ljxuh +XEHYLFH6WDWXV3DJH 6HWWLQJWKH+XE%HDFRQ5DWH ORVHWKH+XEHYLFH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH $GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV Ljxuh +XE3RUW6WDWXV3DJH Monitoring the Hub LVSOD\LQJ+XEHWDLOV ‡ +XE3RUW6WDWXVSDJH ‡ +XE$WWULEXWHSDJH ‡ HYLFH6WDWXVSDJHLOOXVWUDWHVNH\HOHPHQWVGLVSOD\HGLQWKHOHIWIUDPH LVSOD\LQJ+XE3RUW6WDWXV Wkurxjkwlph OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV LVSOD\LQJ+XE6WDWXVHWDLOV ‡ 0RGHOQDPH ‡ 6HULDOQXPEHU ‡ Lupzduhyhuvlrqv LVSOD\LQJ+XE$WWULEXWHV OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV 1060RQLWRULQJWKH+XE 107 Displaying the Status of Devices Displaying Bridge Details 1080RQLWRULQJWKH%ULGJH Monitoring the Bridge LVSOD\LQJ%ULGJHHWDLOV Using the Bridge ManagerLVSOD\LQJ%ULGJH,GHQWLW\ ‡ ,GHQWLW\SDJH ‡ 6WDWXVSDJH ORVH%ULGJH0DQDJHUWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH EULGJHLQIRUPDWLRQGLVSOD\VRQWKLVSDJHLjxuh %ULGJH,GHQWLW\3DJH 1100RQLWRULQJWKH%ULGJH LVSOD\LQJ%ULGJH2YHUYLHZ6WDWXV OLFNWKH6WDWXVWDE7KH6WDWXV2YHUYLHZSDJHDSSHDUVLjxuh %ULGJH6WDWXV2YHUYLHZ3DJH ORVHWKH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH LVSOD\LQJ%ULGJHDQ6WDWXVLjxuh %ULGJHDQ6WDWXV3DJH 1120RQLWRULQJWKH%ULGJH 7RSRORJ\ LVSOD\LQJ&3RUW6WDWXVLqnvshhg Lqnvwdwxv Rqqhfwlrq LVSOD\LQJ6&6,%XV6WDWXV$GDSWHU 1140RQLWRULQJWKH%ULGJH Ljxuh %ULGJH6&6,%XV6WDWXV3DJH 1160RQLWRULQJWKH%ULGJH Administering FC Manager 0RGLI\LQJD8VHU Maintaining Users and User Groups6HOHFWWKHXVHU\RXZDQWWRPRGLI\IURPWKHXVHUVGURSGRZQOLVW 1180DLQWDLQLQJ8VHUVDQG8VHU*URXSV Manager HOHWLQJD8VHUIURP&0DQDJHU Ljxuh *URXSV3DJH 1200DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0RGLI\LQJD8VHU*URXS HOHWLQJD8VHU*URXSIURP&0DQDJHU Manager Administering 1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV Maintaining Devices 0RGLI\LQJDHYLFH0DLQWDLQLQJHYLFHV 1240DLQWDLQLQJHYLFHV HOHWLQJDHYLFHIURP&0DQDJHU Manager Administering Using the FC Manager 3.0 Logs LVSOD\LQJWKHHYLFH/RJGhylfhv OLFNWKH/RJVWDE Olfnwkhhylfhvexwwrq GhylfhlvlghqwlilhgdvxqnqrzqLjxuh HYLFH/RJ3DJH Ruljlqdwhg LVSOD\LQJWKH/RJLQ/RJOLFNWKH/RJVWDE OLFNWKH/RJLQEXWWRQ Ljxuh /RJLQ/RJ3DJH LVSOD\LQJWKH&0DQDJHU/RJ OLFNWKH/RJVWDE OLFNWKH&PDQDJHUEXWWRQLjxuh &0DQDJHU/RJ3DJH Ljxuh 6DYH/RJV3DJH 6DYLQJ/RJV Ljxuh &OHDU/RJV3DJH OHDULQJ/RJV Ghilqlwlrqrihdfkyduldeoh OLFNWKH$GPLQLVWUDWLRQWDE Displaying FC Manager 3.0 Configuration Information Troubleshooting Troubleshooting Grfxphqwdwlrq OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV Obtaining SupportDsshduvlqdqhzeurzvhuzlqgrz 6HOHFWWKH6XSSRUWWDE ORVHWKH&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH If Installation is Not Successful Web server was not installed or configured correctly Netscape FastTrack is not installed on the managementNetscape Navigator does not have Java enabled An incorrect URL is entered in the web browser. Verify that Version of browser to view FC Manager 3.0. Install Workstation is not using the required browser orWorkstation is not configured with enough If FC Manager 3.0 Does Not Display Properly If the Netscape Browser Appears to Lock Certain conditions, subversions of Netscape Navigator138,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN If You Get an Error Message in Online Help Browser’s proxy setting is preventing FC Manager If Device Status Does Not Refresh or UpdateFC Manager daemon is not running. Start 140,IHYLFH6WDWXVRHV1RW5HIUHVKRU8SGDWH Netscape Navigator does not have JavaScript enabled If a Browser-Related Message Displays in Status BarGLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV Ghwdlosdjhv If Device-Specific Pages Do Not Appear If You Cannot Modify FC Manager RUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOHUser’s FC Manager user group does not have read 0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHV If You Cannot Manage Device Ports or Set Hub Beacon RateDevice’s FC Manager set community name is 144,IRX&DQQRW0DQDJHHYLFH3RUWVRU6HW+XE%HDFRQ5DWH If Device’s Status is Error Unknown If Device Status is Unknown If Device Does Not Write to Device Log If You Cannot Communicate with a Bridge Device is down148,IRX&DQQRW&RPPXQLFDWHZLWKD%ULGJH Host machine that the bridge is connected to is down If Server Error or Internal Error Message DisplaysScsi Gateway is not running Type /opt/hpstmgmt/ScsiGateway Device was power-cycled or reset. The HP hub and HP Port is bypassed/disabled in FC Manager. EnableIf Port Status is Questionable Cable between the port and device is loose, broken, or If Device’s Fan Status is BAD Fan module is not firmly seated. Reinstall the fanVwdwxvrqwkhdssursuldwhghylfhvwdwxvsdjh One or more of the device’s fans are obstructed. Verify If Device’s Power Supply Status is BAD One of the switch’s two power supplies is unpluggedDevice’s power supply is faulty Device is installed in an unsupported rack If FC Manager 3.0 Displays a Temperature AlarmDevice is faulty. Replace the device Device’s operating environment is too hot. Verify If Hub Cumulative Uptime is Questionable Maximum cumulative uptime value is 497 days154,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH 156,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH Appendix 157 Required Patches for HP-UX Required Patches for HP-UX Appendix 160$SSHQGL Qforvxuh UrzvhuLEUH&KDQQHO +\SHU7HW7UDQVIHU3URWRFRO+773 0DQDJHPHQWRUNVWDWLRQ 0DQDJHPHQW6HUYHU3DJH 6HUYHU Index 163 Sdvvzrug Uhiuhvkudwh Wurxeohvkrrwlqj YHULI\LQJVzlwfkhv Xvhujurxsv Xvhuv GHYLFHORJGLVSOD\LQJ GLVSOD\LQJGHYLFHORJ Index PHPRU\UHTXLUHPHQWV Orjv Fohdulqj GLVSOD\LQJ Vdylqj 0DQDJHHYLFHFKHFNERPlqlpxpuhtxluhphqwv Vzlwfkhv Xvhujurxsv Xvhuv Vdylqjorjv Uhihuhqfhgrfxphqwv UhiuhvkudwhghidxowVWDUWLQJ&0DQDJHU Vwdwxvwdeoh Dvvljqlqjsulylohjhv GLVSOD\LQJIRUKXEVPRGLI\LQJLQIRUPDWLRQ Xsgdwlqjsulylohjhv GLVSOD\LQJORJLQORJ PRGLI\LQJ Agree Disagree 5HDGHU&RPPHQW6KHHW RRWKLOOV%RXOHYDUG 5RVHYLOOH&$ Page RS\ULJKW‹