HP Surestore Device Management Software manual

Troubleshooting

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HP Surestore Device Management Software manual +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH

Contents

Hewlett-Packard SureStore E Fibre Channel Manager Page +HZOHWW3DFNDUG Lqvwuxfwlrqv Uhvhuyhg3DFNDUGVDOHVUHSUHVHQWDWLYH Frxqwulhv Contents Getting Started Using the Bridge Manager IRX&DQQRW9LHZ&0DQDJHU Troubleshooting Appendix Page Figures Page Tables TablesPage Introduction Overview Ljxuh 7\SLFDOLEUH&KDQQHO0DQDJHU7RSRORJ\ Typical Topology $OLVWRIUHTXLUHGSDWFKHVFDQEHIRXQGLQWKH$SSHQGL Minimum Requirements0DQDJHPHQW6HUYHU 0DQDJHPHQWRUNVWDWLRQ 0LQLPXP5HTXLUHPHQWV 0DQDJHGHYLFHV7DEOH HYLFHLUPZDUH5HTXLUHPHQWV LEUH&KDQQHO7HFKQRORJ\ Reference DocumentsQvwdoodwlrq $GPLQLVWUDWLRQ7URXEOHVKRRWLQJ Installation 222YHUYLHZ Ljxuh ,QVWDOODWLRQ2YHUYLHZ URLHtml value Frqiljxudwlrq RQILJXUH&0DQDJHUIRUWKHEULGJHSDJH Installing FC Manager 3.0 Netscape FastTrack ServerDgplqlvwudwlrqdqgzhevhuyhudgplqlvwudwlrq Shuirupwkhiroorzlqjsurfhgxuhv 3UHSDUHIRULQVWDOODWLRQSDJH 3UHSDULQJIRU,QVWDOODWLRQ 26,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU KwwszzzvriwzduhksfrpOlfnwkhrzqordgexwwrq WPSDVW7UDFNWDU QVWDOOLQJ1HWVFDSHDVW7UDFN6HUYHUXvuvelqvdp Pnglugrfv RQILJXULQJ1HWVFDSHDVW7UDFN6HUYHUIRU&0DQDJHUFgrswqviwudfn Pnglufjlelq KWWSP\VHUYHUFRP QWHU\WRDFFHSWWKHOLFHQVLQJWHUPV7KLVLQIRUPDWLRQLVUHTXLUHGIRUWKHQHWVWHS 30,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU Lwerwkwkhzhevhuyhusdjhdqgwkhdgplqvhuyhusdjh Wkhsurpswv OLFNWKHRZQORDG&0DQDJHUEXWWRQ RZQORDGLQJ&0DQDJHURQWRWKH0DQDJHPHQW6HUYHUVwrsdgplq Qvwdoovk FgwpsXVUFRQWULEELQJLSGF$WDUJWDUYYI Fgglvw Qvwdoo QVWDOOLQJDQG&RQILJXULQJ&0DQDJHUFGRSWIFPDQF0DQELQ Installation 36,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU QVWDOOLQJWKH6&6,*DWHZD\Wkhsdudphwhuqxpehudqgwkhqhqwhulqjdqhzydoxh Uhwxuqwrwkhfrqiljxudwlrqpdlqphqx RXPXVWVHWWKHYDULDEOHVWRDOORZ&0DQDJHUWRPDQDJHWKHEULGJH RQILJXULQJ&0DQDJHUIRUWKH%ULGJH6HOHFWLRQZLQGRZ URPWKHPHQXEDUVHOHFWLOH→LW 38,QVWDOOLQJ&0DQDJHUDQG1HWVFDSHDVW7UDFN6HUYHU URPWKH&XUUHQW&RQILJXUDWLRQPHQXHQWHUDQGW\SHQDEOHG QWHJUDWLQJ&0DQDJHUZLWK2SHQ9LHZ1HWZRUN1RGH 0DQDJHU2SWLRQDO Ryvwduwypruh RyvwrsRyvwduwryzge RYZILHOGV!WPSRYZLHOGV2XW Velqlqlwgifpdqvwrs RyvwrsqhwprqRyvwduwqhwprq Ryvwdwxvpruh Svhijuhsifpdq 9HULI\LQJ2SHUDWLRQRI&0DQDJHU 7RUHVROYHVSHFLILFSUREOHPVVHHFKDSWHU7URXEOHVKRRWLQJ LQVWDOOHGDQGFRQILJXUHGVXFFHVVIXOO\Svhijuhsqvkwwsg 7RYHULI\WKDW&0DQLVUXQQLQJHQWHUWKHIROORZLQJFRPPDQG 9HULI\RSHUDWLRQRI&0DQDJHUSDJH Rqiljxudwlrqsdjh Upgrading to FC Manager 6WDUWWKHILOHWUDQVIHUSURFHVV 468SJUDGLQJWR&0DQDJHU QVWDOOLQJDQG&RQILJXULQJ&0DQDJHU Dvvljqhgwrwkhzhevhuyhu FRPSOHWHVVXFFHVVIXOO\WKHQWKHFRQILJXUDWLRQPDLQPHQXDSSHDUV 8SJUDGLQJ&0DQDJHUDWDDsshduv Wklvyhuvlrqrulwzlooehryhuzulwwhq Frqiljxudwlrqydoxhv RQILJXULQJ&0DQDJHUIRUWKH%ULGJH 528SJUDGLQJWR&0DQDJHU Uhtxluhurrwdffhvvwrshuirupwklvsurfhgxuh 8SGDWHWKH110GDWDEDVHZLWKWKH+3KXEªV6103V\V2EMHFW,E\HQWHULQJ 6WDUWWKHIFPDQRYGDHPRQE\HQWHULQJ 6WRSWKHIFPDQRYGDHPRQE\HQWHULQJ Tip $IWHU\RXYHULI\RSHUDWLRQRI&0DQDJHUGHOHWHWKHRSWIFPDQF0DQ 7KH&0DQDJHU6WDWXVSDJHDSSHDUV1HWVFDSHDVW7UDFNDQG&0DQDJHUDUH 0DQDJHULUHFWRU\6WUXFWXUH FC Manager Directory Information LUHFWRU\9DULDEOHV Default /opt/fcman/FcMan3.0Default /opt/ns-ftrack/cgi-bin 0DQDJHU9DULDEOHV 60&0DQDJHULUHFWRU\,QIRUPDWLRQ 5HVRXUFH9DULDEOHV7DEOH &0DQDJHU5HVRXUFH9DULDEOHV 7DEOH &0DQDJHU1109DULDEOHV 6WRUDJH1RGH0DQDJHU9DULDEOHV6101HWZRUN1RGH0DQDJHU9DULDEOHV 7DEOH &0DQDJHU6109DULDEOHV 5HJVYU+3RSXSRF 9LHZLQJ2QOLQH+HOSLQ0LFURVRIW,QWHUQHWSORUHU?!FG?ZLQQW?V\VWHP Getting Started Starting FC Manager Setting Up FC Manager Ljxuh &0DQDJHU/RJLQ3DJH Starting FC Manager Ljxuh &0DQDJHU6WDWXV3DJH OLFNWKH/RJLQEXWWRQLJXUHLOOXVWUDWHVNH\HOHPHQWVRIWKH&0DQDJHU6WDWXVSDJH Dsshduv RJLQWR&0DQDJHUDVGHVFULEHGRQSDJH 6HOHFWWKH+3LEUH&KDQQHO0DQDJHUPHQXRSWLRQ Ljxuh HYLFHV3DJH Setting Up FC Manager$GGLQJHYLFHVWR&0DQDJHU QWHUWKHSK\VLFDOORFDWLRQRIWKHGHYLFHLQWKH/RFDWLRQER OLFNWKH&OHDURUPEXWWRQWRFOHDUDOOILHOGV Ljxuh $GGLQJD6ZLWFKWRWKHHYLFH3DJH $GGLQJD6ZLWFKWR&0DQDJHURpsohwhvwhsvwkurxjkehjlqqlqjrqsdjh Ljxuh $GGLQJD+XEWRWKHHYLFHV3DJH $GGLQJD+XEWR&0DQDJHU Ljxuh $GGLQJD%ULGJHWRWKHHYLFHV3DJH $GGLQJD%ULGJHWR&0DQDJHU Ljxuh *URXSV3DJH $GGLQJ8VHU*URXSVWR&0DQDJHU 6HOHFWWKHSULYLOHJHVIRUWKHXVHUJURXSLQWKH3ULYLOHJHVER $GGLQJ8VHUVWR&0DQDJHU QWHUWKHORJLQQDPHRIWKHXVHULQWKH8VHU/RJLQER Using the Switch Manager Ghvfulehglqwklvvhfwlrq Managing the SwitchLVDEOLQJD6ZLWFK3RUW ‡ Lvdeohdvzlwfksruw ‡ Qdeohdvzlwfksruw 0DQDJLQJWKH6ZLWFK Ljxuh 6ZLWFK3RUW&RQWURO3DJH 780DQDJLQJWKH6ZLWFK QDEOLQJD6ZLWFK3RUW Ljxuh 7HOQHWLQGRZ/DXQFKHGIURP&0DQDJHU Zlqgrz OLFNWKH7HOQHWEXWWRQORVHWKH7HOQHWZLQGRZWRUHWXUQWR&0DQDJHU Ljxuh 6WDWXV3DJH Monitoring the SwitchLVSOD\LQJWKH6WDWXVRIHYLFHV KHFNWKHVWDWXVRIHDFKGHYLFHLQWKH6WDWXVFROXPQ Ljxuh 6ZLWFKHYLFH6WDWXV3DJH LVSOD\LQJ6ZLWFKHWDLOV LVSOD\LQJ6ZLWFK6WDWXVHWDLOV QWKLVHDPSOHVZLWFKWHPSHUDWXUHLVGLVSOD\HGDV &7KHILUVWYDOXH 840RQLWRULQJWKH6ZLWFK LVSOD\LQJ6ZLWFK3RUW6WDWXV OLFNWKH3RUW7RSRORJ\WDE7KH6ZLWFK3RUW7RSRORJ\SDJHDSSHDUV LVSOD\LQJ6ZLWFK3RUW7RSRORJ\ 860RQLWRULQJWKH6ZLWFK Ljxuh 6ZLWFK3RUW7RSRORJ\3DJH OLFNWKH3RUW6WDWXVWDE7KH6ZLWFK3RUW6WDWXVSDJHDSSHDUV LVSOD\LQJ6ZLWFK3RUW,QIRUPDWLRQ‡ 3RUWW\SH ‡ *%,&W\SHVKRUWZDYHRUORQJZDYH Ljxuh 6ZLWFK3RUWUURUV3DJH LVSOD\LQJ6ZLWFK3RUWUURUVZlqgrz OLFNWKH3RUWUURUVWDE7KH6ZLWFK3RUWUURUVSDJHDSSHDUV 3RUW/,3V LVSOD\LQJ6ZLWFK3RUW6WDWLVWLFV5HFHLYHGZRUGV5RUGV 5HFHLYHGIUDPHV5UDPHV Wkherwwrpriwkhsdjhlooxvwudwhvwkhwrwdowkurxjksxwriwkhvzlwfk LVSOD\LQJ6ZLWFK3RUW3HUIRUPDQFH Ljxuh 6ZLWFK3RUW3HUIRUPDQFH3DJH 920RQLWRULQJWKH6ZLWFK Managing the Hub Monitoring the Hub Using the Hub Manager Using the HUB Manager \SDVVLQJD+XE3RUW Managing the Hub Ljxuh +XE3RUW6WDWXV3DJH ORVHWKH+XE3RUW6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH QDEOLQJD+XE3RUW Ljxuh +XEHYLFH6WDWXV3DJH 6HWWLQJWKH+XE%HDFRQ5DWH ORVHWKH+XEHYLFH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH $GGLQJDQG0RGLI\LQJ+XE3RUW1RWHV Ljxuh +XE3RUW6WDWXV3DJH Monitoring the Hub LOOXVWUDWHVNH\HOHPHQWVGLVSOD\HGLQWKHOHIWIUDPH LVSOD\LQJ+XEHWDLOV‡ +XE3RUW6WDWXVSDJH ‡ +XE$WWULEXWHSDJH ‡ HYLFH6WDWXVSDJH LVSOD\LQJ+XE3RUW6WDWXV Wkurxjkwlph OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV LVSOD\LQJ+XE6WDWXVHWDLOV ‡ 0RGHOQDPH ‡ 6HULDOQXPEHU ‡ Lupzduhyhuvlrqv LVSOD\LQJ+XE$WWULEXWHV OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV 1060RQLWRULQJWKH+XE 107 Displaying the Status of Devices Displaying Bridge Details 1080RQLWRULQJWKH%ULGJH Monitoring the Bridge ‡ ,GHQWLW\SDJH ‡ 6WDWXVSDJH Using the Bridge ManagerLVSOD\LQJ%ULGJHHWDLOV LVSOD\LQJ%ULGJH,GHQWLW\ 1100RQLWRULQJWKH%ULGJH EULGJHLQIRUPDWLRQGLVSOD\VRQWKLVSDJHORVH%ULGJH0DQDJHUWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH Ljxuh %ULGJH,GHQWLW\3DJH Ljxuh %ULGJH6WDWXV2YHUYLHZ3DJH LVSOD\LQJ%ULGJH2YHUYLHZ6WDWXVOLFNWKH6WDWXVWDE7KH6WDWXV2YHUYLHZSDJHDSSHDUV 1120RQLWRULQJWKH%ULGJH LVSOD\LQJ%ULGJHDQ6WDWXVORVHWKH6WDWXVSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH Ljxuh %ULGJHDQ6WDWXV3DJH Lqnvwdwxv LVSOD\LQJ&3RUW6WDWXV7RSRORJ\ Lqnvshhg 1140RQLWRULQJWKH%ULGJH LVSOD\LQJ6&6,%XV6WDWXVRqqhfwlrq $GDSWHU Ljxuh %ULGJH6&6,%XV6WDWXV3DJH 1160RQLWRULQJWKH%ULGJH Administering FC Manager 1180DLQWDLQLQJ8VHUVDQG8VHU*URXSV Maintaining Users and User Groups0RGLI\LQJD8VHU 6HOHFWWKHXVHU\RXZDQWWRPRGLI\IURPWKHXVHUVGURSGRZQOLVW Manager HOHWLQJD8VHUIURP&0DQDJHU Ljxuh *URXSV3DJH 1200DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0RGLI\LQJD8VHU*URXS HOHWLQJD8VHU*URXSIURP&0DQDJHU Manager Administering 1220DLQWDLQLQJ8VHUVDQG8VHU*URXSV 0DLQWDLQLQJHYLFHV Maintaining Devices0RGLI\LQJDHYLFH 1240DLQWDLQLQJHYLFHV HOHWLQJDHYLFHIURP&0DQDJHU Manager Administering Ghylfhv Using the FC Manager 3.0 LogsLVSOD\LQJWKHHYLFH/RJ Ljxuh HYLFH/RJ3DJH OLFNWKH/RJVWDE OlfnwkhhylfhvexwwrqGhylfhlvlghqwlilhgdvxqnqrzq Ljxuh /RJLQ/RJ3DJH LVSOD\LQJWKH/RJLQ/RJRuljlqdwhg OLFNWKH/RJVWDE OLFNWKH/RJLQEXWWRQ Ljxuh &0DQDJHU/RJ3DJH LVSOD\LQJWKH&0DQDJHU/RJOLFNWKH/RJVWDE OLFNWKH&PDQDJHUEXWWRQ Ljxuh 6DYH/RJV3DJH 6DYLQJ/RJV Ljxuh &OHDU/RJV3DJH OHDULQJ/RJV Ghilqlwlrqrihdfkyduldeoh OLFNWKH$GPLQLVWUDWLRQWDE Displaying FC Manager 3.0 Configuration Information Troubleshooting Troubleshooting ORVHWKH&0DQDJHU6XSSRUWSDJHWRUHWXUQWRWKH&0DQDJHU6WDWXVSDJH Obtaining SupportGrfxphqwdwlrq OLFNWKH6WDWXVWDE7KH&0DQDJHU6WDWXVSDJHDSSHDUV Dsshduvlqdqhzeurzvhuzlqgrz 6HOHFWWKH6XSSRUWWDE If Installation is Not Successful An incorrect URL is entered in the web browser. Verify that Netscape FastTrack is not installed on the managementWeb server was not installed or configured correctly Netscape Navigator does not have Java enabled If FC Manager 3.0 Does Not Display Properly Workstation is not using the required browser orVersion of browser to view FC Manager 3.0. Install Workstation is not configured with enough 138,IWKH1HWVFDSH%URZVHU$SSHDUVWR/RFN If the Netscape Browser Appears to LockCertain conditions, subversions of Netscape Navigator If You Get an Error Message in Online Help 140,IHYLFH6WDWXVRHV1RW5HIUHVKRU8SGDWH If Device Status Does Not Refresh or UpdateBrowser’s proxy setting is preventing FC Manager FC Manager daemon is not running. Start GLVSOD\VEURZVHUUHODWHGHUURUPHVVDJHV Netscape Navigator does not have JavaScript enabledIf a Browser-Related Message Displays in Status Bar Ghwdlosdjhv If Device-Specific Pages Do Not Appear User’s FC Manager user group does not have read If You Cannot Modify FC ManagerRUWKHEULGJHRQO\PRQLWRULQJDFWLYLWLHVDUHDYDLODEOH 144,IRX&DQQRW0DQDJHHYLFH3RUWVRU6HW+XE%HDFRQ5DWH If You Cannot Manage Device Ports or Set Hub Beacon Rate0DQDJHUSHUIRUPVVHYHUDOGHYLFHPDQDJHPHQWDFWLYLWLHV Device’s FC Manager set community name is If Device’s Status is Error Unknown If Device Status is Unknown If Device Does Not Write to Device Log 148,IRX&DQQRW&RPPXQLFDWHZLWKD%ULGJH If You Cannot Communicate with a BridgeDevice is down Type /opt/hpstmgmt/ScsiGateway If Server Error or Internal Error Message DisplaysHost machine that the bridge is connected to is down Scsi Gateway is not running Cable between the port and device is loose, broken, or Port is bypassed/disabled in FC Manager. EnableDevice was power-cycled or reset. The HP hub and HP If Port Status is Questionable One or more of the device’s fans are obstructed. Verify Fan module is not firmly seated. Reinstall the fanIf Device’s Fan Status is BAD Vwdwxvrqwkhdssursuldwhghylfhvwdwxvsdjh Device’s power supply is faulty If Device’s Power Supply Status is BADOne of the switch’s two power supplies is unplugged Device’s operating environment is too hot. Verify If FC Manager 3.0 Displays a Temperature AlarmDevice is installed in an unsupported rack Device is faulty. Replace the device 154,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH If Hub Cumulative Uptime is QuestionableMaximum cumulative uptime value is 497 days +XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH 156,I+XE&XPXODWLYH8SWLPHLV4XHVWLRQDEOH Appendix 157 Required Patches for HP-UX Required Patches for HP-UX Appendix 160$SSHQGL +\SHU7HW7UDQVIHU3URWRFRO+773 UrzvhuQforvxuh LEUH&KDQQHO 6HUYHU 0DQDJHPHQW6HUYHU0DQDJHPHQWRUNVWDWLRQ 3DJH Index 163 GLVSOD\LQJGHYLFHORJ Wurxeohvkrrwlqj YHULI\LQJSdvvzrug Uhiuhvkudwh Vzlwfkhv Xvhujurxsv Xvhuv GHYLFHORJGLVSOD\LQJ Index Vzlwfkhv Xvhujurxsv Xvhuv Orjv Fohdulqj GLVSOD\LQJ Vdylqj 0DQDJHHYLFHFKHFNERPHPRU\UHTXLUHPHQWV Plqlpxpuhtxluhphqwv Vwdwxvwdeoh Uhihuhqfhgrfxphqwv UhiuhvkudwhghidxowVdylqjorjv VWDUWLQJ&0DQDJHU GLVSOD\LQJORJLQORJ PRGLI\LQJ GLVSOD\LQJIRUKXEVDvvljqlqjsulylohjhv PRGLI\LQJLQIRUPDWLRQ Xsgdwlqjsulylohjhv Agree Disagree 5HDGHU&RPPHQW6KHHW RRWKLOOV%RXOHYDUG 5RVHYLOOH&$ Page RS\ULJKW‹