HP Ultrium tape drive Ultrium 230i manual Use HP Library & Tape Tools to check that, Assistance

The application does not recognize the tape drive

Possible reason	Recommended action
The application does not support the tape	Use HP Library & Tape Tools to check that the
drive.	drive is installed properly. Refer to our World
	Wide Web site (www.hp.com/go/connect)
	for details of software applications that support
	the HP StorageWorks Ultrium tape drive. Load
	any service packs as necessary.
Some applications require drivers to be	Check that the correct SCSI and tape drive drivers
loaded.	are installed. Consult the software application’s
	installation notes for details.

The drive does not work

Possible reason	Recommended action
If the drive does not power up (all LEDs	Check the power cable connection and replace
are off), the power cable may not be	the cable if necessary. You can use the power
connected to the drive properly.	cable from your monitor or another device to
	check that the connection is working. If the power
	supply is present and all LEDs remain off, call for
	assistance.
If the self-test fails (see “LEDs during self-	If there is a cartridge in the drive, remove it. Reset
test” on page 42), there may be a	or power down the drive and power it up again.
hardware or firmware failure.	If the self-test still fails, call for assistance.

Cartridge-related problems

Please see “Problems with cartridges” on page 46.

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