Diagnostic tools

HP Library & Tape Tools

HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems.

See www.hp.com/support/tapetools for compatibility information, updates and the latest version of the tool.

Checking drive installation with Library & Tape Tools

The tape drivers must already be installed to run this check. You will also need to provide a tape cartridge that can be written to during the test.

1From the HP StorageWorks CD, select “install your product” and then ”install check”. This will run Library & Tape Tools directly from the CD (no installation on the server) in a special mode for installation checking.

2Select the appropriate tests to verify the installation of your drive.
•Verify device connectivity
•Verify configuration (bus and driver configuration)
•Verify drive health (writing and reading to a test cartridge)
•Verify drive performance (data rates to the drive)
•Verify system performance (data rates from the disk subsystem)
•Verify drive cooling

3At the end of the test you will be given a summary of the test results and recommendations to resolve any issues found.

Troubleshooting with Library & Tape Tools
1From the HP StorageWorks CD, select “troubleshoot”.

This will allow you to run Library & Tape Tools in standard mode, either directly from the CD (no installation on the server) or as an installation on your server. HP recommends installation of Library & Tape Tools, so that it can be quickly accessed at any time. HP Support will also request that you use Library & Tape Tools should you need to contact them in the future, so it is a good idea to have it installed.

2When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your system and ask you to select the one to work with. At this time you can see the HBA configuration of your server, how your devices are connected and the SCSI IDs of those devices.

3Once you have selected your device you have a number of choices for troubleshooting.

•Device identification: shows part number, serial number and information about any cartridge loaded

•Firmware upgrade: allows you to locate and upgrade to the latest firmware. You will need

33