Appendix
Error Message
Error message | Possible causes | What to do | |
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| The satellite dish is not pointing at the | Adjust dish alignment. | |
| satellite. | ||
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| Signal is too weak. | ||
No or bad signal | signal amplifier. | ||
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[Satellite] | Satellite dish is too small. | Change to a larger dish. | |
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| Wrong antenna setting. | Set the antenna correctly. | |
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| The cable is not connected. | Make sure the cable is connected | |
| correctly. | ||
No or bad signal |
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The cable may be damaged or | Exchange the cable. | ||
[Cable] | |||
defective. | |||
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| The channel is not broadcasting. | Exchange the cable. | |
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| Adjust aerial. Check the cable from | |
No or bad signal |
| the aerial. If you cannot resolve the | |
The aerial is not pointing properly. | problem, you may need to have your | ||
[Terrestrial] | |||
| aerial and installation tested by a | ||
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| professional. | |
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| The channel has a signal, but no audio | Confirm if the channel is currently on | |
| or video. | air. | |
The channel is |
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The channel has been deleted by the | Check if the channel is currently on air | ||
scrambled or not | broadcasting company. | ||
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available. |
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| Remove the channel from the channel | ||
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| The channel is for data broadcasting. | list and check for new transponder | |
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| details. | |
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The audio is not | The channel has a video signal, but no | Press the audio button to confirm that | |
available. | audio. | the channel has audio options. | |
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| No access | Make sure you are subscribed to the | |
| channel. | ||
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No access |
| If the product has been turned off for | |
| No authorization. | a long time (standby or power off), | |
| please wait for authorization. It may | ||
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| UBLFVQUPNJOVUFT | |
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No card inserted. | Smartcard is not inserted. | Insert Smartcard. | |
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