13 13Troubleshooting and Routine Maintenance | Brother FAX 580MC

13 13Troubleshooting and Routine Maintenance

Troubleshooting

If you can’t resolve a difficulty with your FAX/MFC using this manual, please see page i for Brother Numbers to call for assistance.

Error Messages

You may occasionally encounter a difficulty with your FAX/MFC or telephone line. If this happens, your FAX/MFC often identifies the problem and displays an error message. The list below explains the most common error messages.

If you need additional help, call the Brother fax-back system. (See Brother Numbers, page i.)

	CHANGE CARTRIDGE	The ribbon is used up and printing is not
	CHANGE CARTRIDGE	possible. Replace the ribbon or the ribbon
		possible. Replace the ribbon or the ribbon
		cartridge with a new one. (See Replacing the
		Print Cartridge, page 13-8.)

CHECK	PAPER
PRESS	START KEY
CHECK	PAPER

The FAX/MFC is out of paper, or the paper is not properly loaded. After you load paper, press Start key.

The paper is jammed in the fax machine.

1 Remove any paper that is not jammed.

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

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Brother FAX 580MC owner manual 13 13Troubleshooting and Routine Maintenance, Error Messages, Change Cartridge

Contents

SWNER’O Lanuam If You Need to Call Customer Service For Customer Service Frequently Asked Questions FAQsBrother Numbers Brother fax-back system PC402RF Ordering Accessories and Supplies Compilation and Publication Notice For USA and CanadaTrademarks What to do if you think your Product is defective Exchange Service Limitations What to do if you think your Product is defective Vii For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Making Copies Setting Up the MFC 660MC Computer to Work Together 14-1 Specifications Index Remote Retrieval Access Card Introduction Using This ManualAbout FAX/MFC Finding Information Fax Tones and Handshake ECM Error Correction Mode 18 17 14 13 FAX 580MC and MFC 660MC Control Panel Overview Choosing a Location Location and Connections Attach the paper wire extension AssemblyPacking List Attach the output paper support Attach the paper trayLoading the Paper Connections Connecting the MachineAcceptable Paper Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets If you are installing the FAX/MFC to work with a PBX Custom Features on Your Phone LineMulti-Line Connections PBX Sequence Connecting an External Telephone Answering Device TAD Connections Connecting an External TelephoneOutgoing Message OGM 3On-Screen Programming Function ModeUser-Friendly Programming Alternating Displays LOW Function Selection TableEnglish Toll Saveroff DELAY04Letter OFF Interval Interrupt FAX/MFC Voiceon Setting Date and Time 4Initial SetupSetting Station ID Getting Started Details for Entering Text Setting Tone/Pulse Dialing Mode For Canada OnlyInserting spaces Making corrections Special characters and symbols Setting Up Your Area Code For USA OnlyRepeating letters Area Choosing the Handset Volume Setting Beeper VolumeVolume Amplify OFF Volume Amplify ON-TEMPORARY Setting the Ring Volume Setting the Speaker VolumeSetting Volume Amplify Memory Storage Select Answer Mode 5Setup ReceiveBasic Receiving Operations To select or change your Answer Mode Setting Ring DelayFAX only FAX/TEL Manual Mcmsg CTR Press Easy Receive Printing a Reduced Incoming original Setting Paper SizeReduction Recommended Reductions Advanced Receiving Operations For FAX/TEL Mode OnlyOperation from External or Extension Telephone Changing Remote Codes Polling Setting Multi-function Link Mode For MFC 660MC OnlyMF Link Automatic Document Feeder ADF 6Setup Send Memory TXON? Memory TXPress Function/Set, 3 Basic Sending Operations ResolutionContrast Press Function/Set , 3 Delayed Fax Overseas ModeSetting Up for Polled Transmit Advanced Sending Operations Cancel JOB Canceling a Scheduled JobWaiting More Advanced Features Call Brother fax-back system Storing Numbers for Easy Dialing 7Auto Dial Numbers and Dialing OptionsStoring One Touch Dial Numbers Press Function/Set, 6 SPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Setup Groupgo Setting Up Groups for BroadcastingChanging One Touch and Speed Dial Numbers Select ONE-TOUCH Manual Dialing Dialing OptionsOne Touch Dialing Speaker Phone Speed Dialing Dialing Access Codes and Credit Card Numbers Redial SearchAnswering Calls with the Speakerphone BroadcastingPage Custom Features 8Telephone ServicesDistinctive Ring Registering the Distinctive Ring Pattern Caller ID Log Caller ID Viewing the Caller ID Log Printing the Caller ID LogDialpress Start Returning a Call from the Log Caller ID LOG Press Start KEY Registering a Caller ID NumberCompany Clearing a Caller ID Stored in Memory Call Waiting Caller ID CallManage For USA OnlyRegistration with CallManage L E P H O N E S E R V I C E S Flexible Memory Settings Message Storage Message Center Mode9Message Center Setting Message Storage Setting Up the Message CenterRecording Message Center Outgoing Message Message Indicator Activating Message Center ModeListening to Outgoing Message OGM Erasing Outgoing Message OGM Backup Printon Backup Printing OptionPlaying Voice Messages Printing a Fax Message Erasing Messages Setting Maximum Time for Incoming MessagesTo erase voice messages individually ICM Recording Monitor Setting Toll SaverRecording a Conversation Fax Forwarding/Paging FWD# Programming a Fax Forwarding NumberProgramming Paging Number Press 9 0 to reset the FAX/MFC when you finish ICM Remote CommandsMSG CTR OGM T OGM Voice FAXMSG CTR FAX/TEL E S S a G E C E N T E R Copy Functions 10 10Making CopiesMaking a Single Copy NO.OF COPIES01 Then Copy or SET Then Copy or SET Multi Copysort Sort P.01 FNE RECEIVE, Setup SEND, Print Reports FAX/MFC Settings and Activity11 11Printing Reports Activity Report Interval Transmission Verification Xmit ReportINTERVAL? Press Function/Set, 7 Standard Telephone and FCC Notices 12 12Important Information 12 2 I M P O R T a N T I N F O R M a T I O N Important Safety Instructions 12 4 I M P O R T a N T I N F O R M a T I O N Troubleshooting 13 13Troubleshooting and Routine MaintenanceError Messages Change Cartridge Printout is jammed YES Machine Error Press Stop KEY COMM.ERROROriginal is jammed Connection Fail Disconnected Document JAM FAX/MFC Does Not Answer When Called Vertical Black Lines When ReceivingIf You Are Having Difficulty with Your FAX/MFC Printing or Receiving Faxes Sending Faxes Handling Incoming Calls Cleaning the Scanner Routine MaintenanceCleaning the Print Head Replacing the Print Cartridge Package Contents Before You Install Multi-Function LinkPC Configuration Requirements Connecting the MFC 660MC to Your PC Install Multi-Function Link Software Choosing the Software to InstallOn-Line Documentation Product Support Installing the Brother Software Installing the Multi-Function Link SoftwareOverview of Basic Steps Page Viewing On-Line Documentation Running the Brother Software Introduction Sending a Quick Fax Sending a Fax from Your PCMulti-Function Link ScanSoftTM PaperPort Sending a Fax from the Main Menu Sending a Fax from a Windows Application Receiving Faxes into the PC Checklist for the MFCBefore You Begin On your PC Viewing Received Faxes Scanning a Document ResolutionScanning Options Contrast Scanning into the PaperPort ViewerImage Type For FAX 580MC Only 16 16Multi-Function Link option Resolution Specifications Check Paper COMM. ErrorConnection Fail Disconnected TEL.INDEX List On-Line Documentation 14-5 On-Screen Programming TOP Cover Open User Settings Report N D E Remote Retrieval Access Card E M O T E R E T R I E V a L a C C E S S C a R D Visit us on the World Wide Web