Handling Incoming Calls
Double Ring in FAX/TEL Mode
The FAX/MFC knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the FAX/MFC handset or answer from an extension phone and press your FAX/MFC’s Telephone Answer Code (default setting is #51). (See For FAX/TEL Mode Only, page
Transferring a Call to the FAX/MFC
If you have answered the FAX/MFC handset, press Start, and hang up immediately.
If you answered at an extension phone, press your 
51). When your FAX/MFC answers, hang up.
FAX/MFC “Hears” Voice as CNG Tone
If your FAX/MFC is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, page
Transmission Verification Report Prints “Result: NG”
There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line.
Custom Features on a Single Line
If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your FAX/MFC, it may create a problem sending or receiving fax data.
Example #1:
If you are having a telephone conversation and a fax communication signal comes through on your Call Waiting Caller ID feature, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line.
Example #2:
If you are sending or receiving a fax message while a Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.
13 - 6 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E
