has been withdrawn from marketing. Additional support offerings, including
step-by-step installation assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the
following information as possible:
vOption name
vOption number
vProof of purchase
vComputer manufacturer, model, serial number (if IBM), and manual
vExact wording of the error message (if any)
vDescription of the problem
vHardware and software configuration information for your system
If possible, be at your computer. Yourtechnical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Torontoonly) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/,
and click Support Phone List.
IBM Statement of Limited Warranty Z125-4753-06 8/2000
This warranty statement consists of two parts: Part 1 and Part 2. Be sure to read
Part 1 and the country-unique terms in Part 2 that apply to your country or region.
Part 1 - General Terms
This Statement of Limited Warranty includes Part 1 - General Termsand Part 2 -
Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The
warranties provided by IBM in this Statement of Limited Warranty apply only to
Machines you purchase for your use, and not for resale, from IBM or your reseller.
The term “Machine”means an IBM machine, its features, conversions, upgrades,
elements, or accessories, or any combination of them. The term “Machine”does
not include any software programs, whether pre-loaded with the Machine,
installed subsequently or otherwise. Unless IBM specifies otherwise, the following
warranties apply only in the country where you acquire the Machine. Nothing in
this Statement of Limited Warranty affects any statutory rights of consumers that
cannot be waived or limited by contract. If you have any questions, contact IBM or
your reseller.
The IBM Warranty for Machines
IBM warrants that each Machine 1) is free from defects in materials and
workmanship and 2) conforms to IBM’s Official Published Specifications
(“Specifications”). The warranty period for a Machine is a specified, fixed period
26 40X/12X/40X Max CD-RW Drive: User’s Guide