What

to Do

First: The service personnel must fill in

the

following

information

in

the parts exchange form or

parts

return

form that

is

attached to the returned FRU:

1. Name and phone number of service personnel

2.Date of service

3.Date when the part failed

4.Date of purchase

5.Failure symptoms, error codes appearing on the display, and beep symptoms

6.Procedure index and page number in which the failing FRU was detected

7.

Failing FRU name and the part number

8.

Machine type, model number, and serial number

9.

Customer's name and address

Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following:

Note for Warranty: During the warranty period, the

customer may be responsible for repair costs if the

computer damage was caused by misuse, accident, modification, unsuitable physical or

operating environment,

or improper maintenance by

the customer. The following list provides

some

common

items that are not covered

under

warranty

and

some symptoms that may indicate the

system

was

subjected to

stresses beyond

normal

use:

The following is not covered under the warranty:

LCD

panel cracked

by

applying excessive

force

or

by

being dropped

 

 

Scratched

(cosmetic)

parts

 

Cracked or broken plastic parts, broken latches,

broken pins, or broken connectors caused by

excessive

force

 

 

 

Damage caused by liquid spilled into the system

Damage

caused by improperly inserting a

PC

Card or installing an incompatible card

 

Damage caused by foreign material in the FDD

Diskette drive damage caused by pressing the

diskette drive cover or inserting diskettes with

multiple

labels

 

 

 

Damaged

or

bent

diskette eject button

 

CD-ROM drive damage caused by shock from

excessive force, or by being dropped

 

Fuses blown by attaching a nonsupported device

Forgotten computer password (making the

 

computer

unusable)

 

 

 

ThinkPad 380Z 5

Page 7
Image 7
IBM 380Z manual To Do, Following is not covered under the warranty