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IBM A22 manual Getting help and service from IBM, Getting help by fax, Getting help on the Web

Models: A22

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Chapter 3. Getting help and service from IBM

Getting help and service . .	.	. .	.	.	.	36	Getting help by fax	. . . . .	.	.	.	.	37
Getting help on the Web . .	.	. .	.	.	.	36	Calling IBM . . .	. . . . .	.	.	.	.	37

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IBM A22 manual Getting help and service from IBM, Getting help by fax, Getting help on the Web, Calling IBM

Contents

ThinkPad A22 Service and Troubleshooting Guide Page ThinkPad A22 Service and Troubleshooting Guide DANGER Finding information with Access ThinkPad View help topics to learn how to Finding information with Access ThinkPad vi ThinkPad A22 Service and Troubleshooting Guide Finding information with Access ThinkPad ContentsChapter 2. Solving computer problems Chapter 3. Getting help and service fromviii ThinkPad A22 Service and Troubleshooting Guide Specifications Chapter 1. Overview of your new ThinkPad computerFeatures Your ThinkPad at a glanceFront view Rear view Your ThinkPad at a glanceFeatures FeaturesProcessor MemoryDiskette drive External interfaceFeatures Specifications SpecificationsSize EnvironmentElectrical ac adapter Lithium-ion battery packSpecifications v Sin-wave input at 50 to 60 HzCaring for your ThinkPad computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Be gentle with your computerHandle storage media and drives properly Take care in setting passwordsOther important tips 8 ThinkPad A22 Service and Troubleshooting GuideCaring for your ThinkPad computer Cleaning your computerCaring for your ThinkPad computer 10 ThinkPad A22 Service and Troubleshooting GuideChapter 2. Solving computer problems Solving computer problems Diagnosing problems3. Click PC-Doctor for Windows Error messages TroubleshootingSolving computer problems 1. In the charts, x can be any character14 ThinkPad A22 Service and Troubleshooting Guide Solving computer problemsSolving computer problems SolutionMessage Solving computer problems Errors without messagesPassword problems A power switch problemSolving computer problems Solving computer problems Keyboard problemsSolving computer problems TrackPoint problemsSolving computer problems Standby or hibernation problemsFor Windows 5. Select the Disable in this hardware profile check box2. Click the Device Manager tab 3. Double-click Network Adapter 4. Double-click Intel EtherExpress PRO PCI Adapter8. Clear the Auto insert notification check box 4. Click the Device Manager tabSolving computer problems For Windows4. Click the Enable hibernation... button 2. Click Power Management2. Click Power Management 3. Click Suspend/Resume Options 4. Click Enable HibernationFor Windows 98 and Computer screen problems3. Click Advanced 3. Click Display TypeSolving computer problems Battery problemsSolving computer problems Hard disk drive problemsSolving computer problems Other problemsSolving computer problems Starting BIOS Setup UtilitySolving computer problems Recover pre-installed software30 ThinkPad A22 Service and Troubleshooting Guide Solving computer problemsTo create a Recovery Repair diskette To use the Recovery Repair disketteSolving computer problems Upgrading the hard disk drive Upgrading the hard disk driveHandling a hard disk drive 6. Detach the cover from the hard disk drive Upgrading the hard disk driveReplacing the battery Replacing the batteryGetting help and service Chapter 3. Getting help and service from IBMGetting help by fax Getting help on the WebGetting help and service Getting help and serviceGetting help on the Web Getting help by fax Calling IBMGetting help and service Getting help and service Telephone numbersCountry or region Getting help and serviceLanguage Telephone Number40 ThinkPad A22 Service and Troubleshooting Guide Getting help and serviceDANGER Appendix A. Important safety instructionsDANGER DANGERDANGER v Do not use your computer in or near waterDANGER Modem safety informationDANGER Laser compliance statementSave these instructions DANGER46 ThinkPad A22 Service and Troubleshooting Guide Appendix B. Warranty Statement Warranty PeriodIBM Statement of Limited Warranty Part 1 - General Terms Extent of Warranty The IBM Warranty for MachinesItems Not Covered by Warranty 48 ThinkPad A22 Service and Troubleshooting GuideWarranty Service Limitation of Liability Part 2 - Country-unique Terms Warranty Service The following is added to this SectionGoverning Law AMERICAS BRAZILCAMBODIA, LAOS, AND VIETNAM The following is added to this Section52 ThinkPad A22 Service and Troubleshooting Guide INDIA HONG KONG AND MACAUJAPAN Governing Law The following sentence is added to this SectionWarranty Service EUROPE, MIDDLE EAST, AFRICA EMEATHE FOLLOWING TERMS APPLY TO ALL EMEA COUNTRIES THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED Governing LawAUSTRIA AND GERMANY The following paragraphs are added to this SectionExtent of Warranty The following is added to this Section Extent of Warranty The second paragraph does not applyThe following sentence is added to the end of item EGYPTITALY The following paragraph is added at the end of this Section1. unchanged The following replaces the third paragraph of this SectionThe following is added to the end of this Section The following item is added to this paragraph58 ThinkPad A22 Service and Troubleshooting Guide Applicability of suppliers and resellers unchangedProcessing date data NoticesReferences to the Web site addresses IBM Director of Licensing IBM Corporation North Castle DriveFederal Communications Commission FCC Statement Electronic emission noticesIndustry Canada Class B Emission Compliance Statement Telecommunication noticesAvis de conformité à la réglementation d’Industrie Canada European Community Directive Conformance Statement62 ThinkPad A22 Service and Troubleshooting Guide Fax BrandingAvis Industry Canada requirementsNotice for Australia Notice for Users in New ZealandAvertissement the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services 66 ThinkPad A22 Service and Troubleshooting Guide Notice for European Union countriesTrademarks 68 ThinkPad A22 Service and Troubleshooting Guide Index 70 ThinkPad A22 Service and Troubleshooting Guide Page 1P P/N 27P2172 Part Number 27P2172