IBM SG24-7645-00 manual Work Management, 7645introduction.fm

Draft Document for Review May 23, 2008 10:14 am 7645introduction.fm

￿Establish location and asset hierarchies to roll up costs across systems, subsystems, departments and locations, enabling a better understanding of the true cost of assets (initial cost, financial value, cost to maintain, and so on).

￿Monitor asset and location conditions to enable proactive—rather than reactive—maintenance that helps reduce unplanned downtime.

￿Support both conventional and linear assets.

Work Management

Manage both planned and unplanned maintenance activities, from initial work request and work order generation through completion and recording of actuals. Work planners can match job tasks to available resources, estimate and obtain approval of costs, establish priorities, and initiate maintenance activities across the enterprise. Work management supports your business goals by providing the following benefits:

￿Tracking tools enable more detailed analysis of resources, inventory and equipment use and costs, helping decrease labor and materials costs.

￿Multiple assets, locations and configuration items are allowed per work order or ticket. Work management also supports work order tracking, task sequencing, attaching documents at the task level and generating work orders from asset information.

￿A graphical assignment manager helps optimize maintenance schedules and labor use by assigning the right person with the right skills to the right job.

￿Preventive maintenance (PM) functionality allows you to put PM schedules in place with the right job steps and resource requirements, facilitating the planning as well as the work, to help reduce unplanned downtime and reactive maintenance.

￿Newly developed work management tools enable job plan hierarchies, automated workflow processes, enhanced status control, and support for linear assets.

￿Contract correlation links SLAs to vendor contracts, helping you identify unreliable vendors as well as low-quality products. It also enables you to reference SLA performance metrics when renegotiating vendor terms.

￿A terms and conditions library allows you to more consistently apply standardized policies across the organization.

￿Automatic notifications and alerts help you meet vendor terms, avoid penalties and get the most value out of every contract.

Chapter 1. Introduction 5