IBM SG24-7645-00 manual Phase, Expectations from the Customer

7645ProjPlan.fmDraft Document for Review May 23, 2008 10:14 am

involvement at each stage. For each of the above mentioned phases, the expectations from the customer are given in the below table

Table 3-1 Expectations from the customer

Phase	Expectations from the Customer
Requirement Gathering and	￿	Assign a single point of contact from within
Analysis	￿	Explain the project vision, short term and
		long term objective
	￿ Facilitate meetings with individual process
		owners
	￿ Facilitate meetings with tool owners
	￿ Procure hardware and software required for
		the project
	￿	Review documentation
Solution Design	￿	Review solution architecture
	￿ Review documentation and project plan
Deployment	￿	Provide hardware and software
	￿ Provide administrative access to systems
		wherever required
	￿	Monitor project progress
	￿	Participate in reviews
Testing and Go-Live	￿	Provide test and production environment
	￿ Provide data for User Acceptance Testing
	￿	Facilitate in UAT
	￿	Attend training
	￿ Provide man and material resources
		required for training
Support	￿	Define support scope of work boundaries
	￿ Review support plan and SLAs

26Maximo Essentials V7.1 - Implementer’s Guide