| Problem | Possible solution |
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| Closed captions are | You may be experiencing interference from |
| scrambled with white | nearby buildings, power lines, or |
| boxes | thunderstorms. |
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| There are no closed | The broadcast may use a time compression |
| captions in a program | process to speed up the program. The |
| which that should have | decoder cannot read the compressed |
| closed captions | information and captions are lost. |
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| No closed captions in a | The videotape may be an illegal copy or the |
| company that replicated the videotape may | |
| that is supposed to | have accidentally made an error during the |
| have closed captions | copying process. |
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| There is a black box in | You are in TEXT mode. Select CAPTION |
| the TV screen | mode or turn off TEXT mode. |
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|
DVD mode |
| |
Problem | Possible solution |
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|
No picture | Make sure that the disc is compatible. |
| Your DVD combo cannot play |
| |
| with regional codes other than 1 or ALL. |
|
|
The disc will not play | • Clean the disc. |
| • Make sure that the disc is inserted |
| correctly with the label side up. |
| • Make sure that parental settings do not |
| block the rating for the disc. Turn off |
| parental controls or change the rating |
| level. |
|
|
No sound | • Make sure that the audio output settings |
| are correct and the audio cables are |
| connected correctly. |
| • Make sure that the audio settings on the |
| external audio device are set correctly. |
|
|
No DTS audio is output | Your DVD combo does not support DTS |
| audio. |
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|