Integra DPC-7.4 instruction manual Troubleshooting

Troubleshooting

Symptom	Possible cause	Remedy
	The power cord is not connected.	Connect the power cord to a suitable wall outlet
		(page 21).
Can’t turn on the DPC-
		Turn off the DPC-7.4, wait five seconds, then try
7.4?	External interference is affecting the DPC-	turning it on again. If that fails, disconnect the
	7.4’s digital circuitry.	power cord from the wall outlet, wait five seconds,
		reconnect it, then try turning it on again.
	The wrong input source is selected on your	On your TV, select the input to which the DPC-7.4
No picture?	TV.	is connected (page 17).
	The video cable is not connected properly.	Check the video cable and correct as necessary
		(page 17).
	The wrong input source is selected on your	On your hi-fi amp or AV receiver, select the input
	hi-fi amp or AV receiver.	to which the DPC-7.4 is connected (page 18).
	The audio cable is not connected properly.	Check the audio cable and correct as necessary
		(page 18).
No sound?
	The hi-fi amp or AV receiver connected to	Turn on the hi-fi amp or AV receiver.
	the DPC-7.4’s audio outputs is not on.
	The Digital Out setting is incorrect.	Check the Digital Out setting and correct as nec-
		essary (page 42).
The picture distorts	The disc is dirty.	Remove the disc and clean it (page 8).
	You’re using the Fast Forward or Fast	A little picture distortion may occur when using
occasionally?
	Reverse function.	these functions. This is normal.
Picture instability or	The DPC-7.4 is connected to your TV via a	Connect the DPC-7.4 directly to your TV
	VCR or other video equipment and its copy
noise?		(page 17).
	protection system is affecting the picture.
	No discs loaded.	Load some discs (page 22).
	The selected disc cannot be played because	Load only compatible discs (page 7).
	it’s incompatible.
	The disc is upside down.	Load the disc the correct way up (page 22).
Can’t start playback?
	The disc is not centered in the disc bay.	Place the disc in the center of the disc bay
		(page 22).
	The disc is dirty.	Remove the disc and clean it (page 8).
	The selected disc has parental lock and the	Turn off the Parental Lock function (page 44).
	Parental Lock function is on.
Can’t play MP3/WMA/	The disc is not ISO 9660 Level 2 format.	Use only ISO 9660 Level 2 format discs (page 8).
JPEG discs?	The disc has not been finalized.	Finalize the disc (page 8).
	MP3 files without a “.mp3” or “.MP3” file-	Use the correct filename extension (page 8).
	name extension are not recognized.
Can’t select MP3 files?
		The DPC-7.4 doesn’t fully support multisession
	The MP3 disc is a multisession disc.	discs. Only files in the first session can be played
		(page 8).
	WMA files without a “.wma” or “.WMA” or
	“.ASF” filename extension are not recog-	Use the correct filename extension (page 8).
	nized.
Can’t play WMA files?
	The WMA file’s copyright option is on.	Don’t use the copyright option (page 8).
		The DPC-7.4 doesn’t fully support multisession
	The WMA disc is a multisession disc.	discs. Only files in the first session can be played
		(page 8).

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