Interphase Tech 5535 PRI 93

		Chapter 7: Troubleshooting


Problem	Possible Solution(s)

Computer does	Your PCI bus automatically configures the hardware
not boot up or	resources used by the adapter. Therefore, a resource
Host adapter not	conflict (address or IRQ) is probably not the problem.
found	To resolve the problem:
	1.	Check to see whether the adapter is properly seated
		in the PCI slot.
	2.	Try a different PCI slot.
	3.	Contact Interphase Technical Service.

LoopTest failed	1.	Check the cable connection between the adapter and
		the ISDN network.
	2.	Check that the ISDN switch type configured for the
		adapter matches the switch the adapter is using.
	3.	Check the phone number.
	4.	For more detailed information, see Understanding
		LoopTest Messages on page 94.

RAS Dial-out	The following possible solutions assume a successful
failed	LoopTest. (If you do not know how to check the
	following items, see Index of Common Tasks on
	page 115.)
	1.	Check to see whether at least one ISDN RAS port is
		configured to make outgoing calls.
	2.	Check that the protocol(s) used by the remote user
		(IP, IPX/SPX, or NetBEUI) are configured in RAS
		dial-out protocols.
	3.	Check your user ID and password.
	4.	Use SynWatch to see if an ISDN connection
		problem exists. (Does SynWatch see the ISDN call
		in progress? Is this call accepted by the remote
		system?)
	5.	Use SynWatch to see if a PPP negotiation problem
		exists.

iSPAN PRI PCI ISDN Users Guide

73

Contents

iSPAN™ 5535 PRI PCI ISDN Adapter Users Guide SPAN NOTE Copyright Notice Disclaimer Trademark Acknowledgments Assistance Safety Precautions Telephone Lines Unsafe Voltages WARNING Telephone Wiring Warnings Observe Dangerous Procedure Warnings Page END-USERLICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE Page Page Contents CHAPTER Installing the Software Setting Up WAN Firmware and Hardware CHAPTER 6 Setting Up RAS Support Properties Troubleshooting APPENDIX A Specifications APPENDIX B APPENDIX C Using the LoopTest Utility APPENDIX D Using RAS Utilities APPENDIX E APPENDIX G Quick Reference of Common Tasks APPENDIX H ISDN Technology Overview APPENDIX Page 2Using This Guide CAUTION Text Conventions bold Courier cd /usr/tmp Return /bin/su is the same as: Documentation Updates Telecom Solutions Enterprise Solutions Services PowerSAN Fibre Channel HBAs Driver Updates Introduction RAS Support Overview Product Features Minimum System Requirements Software Drivers Figure 1-3.Software Architecture Overview Page Installing the Hardware Page Installing the Adapter Figure 2-1.Unplugging the Computer Figure 2-2.Removing the Computer Cover Figure 2-3.Removing the Expansion Plate Figure 2-4.Inserting the Adapter Connecting the Adapter to an MVIP Bus Requirements for MVIP Bus Electrical Termination How to Configure MVIP Electrical Termination on the iSPAN-PRI Connecting to the Line Connecting directly to the line without a CSU Connecting directly to the line with an internal CSU Connecting to the line through an external Page T1 Link Requirements Connection Method E1/PRI Cabling Requirements E1 Link Requirements Figure 3-4.Adapter’s Faceplate and Connector Pinouts Connecting the Adapter to the Network Page Installing the Software Installing and Setting Up the Drivers Settings Control Panel Figure 4-1.Network Identification tab of the Network dialog Adapters Figure 4-2.Network Adapters tab of the Network dialog Add Figure 4-3.Network Adapters List 4.Click Have Disk Figure 4-4.Insert Disk dialog 5535 INTERPHASE RAS Support Figure 4-5.Select OEM Option dialog Figure 4-6.WAN Adapter Driver Installation Copy To Continue Figure 4-7.WAN Adapters Setup [0] ISDN PRI [1] ISDN PRI) Figure 4-8.ISDN PRI Port Properties Setting up RAS Support Properties invoked Remote Access Service is not yet installed installed Setting Up ISDN B Channels as RAS Ports Figure 4-13.Remote Access Setup Configure Figure 4-14.Configure Port Usage Remote Access Setup Clone Remote Access Setup Figure 4-15.Network Configuration Enable Multilink Continue Figure 4-16.Network Adapters List Close Checking the ISDN Line with LoopTest Administrative Tools (Common) Figure 4-17.Remote Access Admin Dialog b.From the Server menu, select Stop Remote Access Service INTERPHASE WAN Adapters Figure 4-18.LoopTest Dialog Test Administrative Tools (Common) Access Admin Removing the Drivers Settings Network Adapters Figure 4-19.Network Adapters List 3.Select INTERPHASE 5535 RAS ISDN support (for the iSPAN-PRI),and click Remove Yes Figure 4-20.Uninstallation Main Dialog If the Yes Page Setting Up WAN Firmware and Hardware Managing Firmware and Hardware Settings WAN Setup INTERPHASE WAN Adapters WAN Firmware Management Page Hardware Management Setting Up ISDN PRI Port Properties Configuring the Switch Type Selecting the CRC Type (Europe Only) Editing DS1 Properties (North America Only) Figure 5-3.DS1 Properties Page Page Page Setting Up RAS Support Properties Determining RAS Support Parameters Settings Control Panel INTERPHASE 5535 RAS ISDN support Page Page Troubleshooting North America Europe (Other than France) France Page Problems and Possible Solutions Problem Possible Solution(s) Page Page Page Page ASpecifications A Storage Environment BUsing the SynWatchUtility B Starting SynWatch SynWatch Figure B-1.Main SynWatch dialog First level •Second level: Adapter Third level Fourth level Watching the ISDN D Channel Figure B-2.ISDN D Channel Watch Modes LAPD LAPD (reduced) Hexadecimal Dump Watching ISDN B Channels Watching ISDN Layer 1 Alarms Layer 1 alarms Stopping and Freezing the Display Watch Freeze Freeze Changing the Watch Mode Editing ISDN Channel Settings Colors Figure B-4.ISDN Channel Settings Saving and Editing Frames Save CUsing the LoopTest Utility C Testing your ISDN Line Figure C-1.Remote Access Admin Programs LoopTest Figure C-2.LoopTest main dialog b.From the Server menu, select Start Remote Access Displaying and Saving Events 2.Select Display event list from the Test menu Save as Test Setting the Number of Frames to Send Parameters Figure C-3.LoopTest parameters Iterations count Understanding LoopTest Messages Figure C-4.LoopTest Main Dialog Page Page DUsing RAS Utilities D RasTracker Routing and Remote Access Service Page Page EUsing the LineTest Utility E Determining the Current Port Mode Figure E-1.LineTest Dialog Setting Port and Clock Modes Select mode Figure E-2.Port Test Configuration Dialog Loopback Mode PRBS Generator and Monitor Mode Operational Mode Clock Modes Figure E-4.LineTest Options dialog Page FUsing the LineStatusUtility F Interpreting LineStatus Indicators LineTest Figure F-1.Main LineStatus dialog Alarm LEDs Error LEDs Loopback LEDs Statistics Parameters Page GQuick Reference of Common Tasks G Procedures Page Figure G-1.Remote Access Setup Page Page Page Page Figure G-2.IP addressing Page HISDN TechnologyOverview H Basic Rate Interface Primary Rate Interface iSPAN-PRIFCC Part 15 Regulatory Compliance FCC Part 68 Regulatory Compliance Page Industry Canada CS-03Notice Tested to Comply with Canadian Standards Regulatory Information for Europe Accessory Glossary Page Page Page Page Page Page Page Page Page Index