Problems and Possible Solutions

Problem

Possible Solution(s)

 

 

Remote station

If you do not know how to check the following items,

failed to connect

see Index of Common Tasks on page 115:

to the RAS Server

1.

Use the Event Viewer from Windows NT

 

 

Administrative Tools to see if the Remote Access

 

 

Service is successfully initialized.

 

2.

Make sure at least one ISDN RAS port is allowed to

 

 

accept incoming calls.

 

3.

Use Remote Access Admin from Windows NT

 

 

Administrative Tools to see if ISDN RAS

 

 

incoming ports are active.

 

4.

Make sure your system administrator has given the

 

 

remote user right to connect.

 

5.

Check that the protocol(s) used by the remote user

 

 

(IP, IPX/SPX, or NetBEUI) are configured in the

 

 

RAS server.

 

6.

Use SynWatch to see if an ISDN connection

 

 

problem exists. (Does SynWatch see the ISDN call

 

 

in progress? Is this call accepted by the remote

 

 

system?)

 

7.

Use SynWatch to see if a PPP negotiation problem

 

 

exists. Check the remote user ID and password.

 

 

Multilink is not

Select the Enable Multilink option in the RAS

enabled in the

Network Configuration. (See Index of Common Tasks

RAS phonebook

on page 115.)

entry properties

 

 

 

 

 

Multilink

1.

Make sure that your ISDN subscription and the

connection does

 

remote ISDN subscription offer as many B channels

not connect all

 

as the multilink requires.

ISDN channels

2.

Make sure that the number of free ISDN channels is

required

 

sufficient for this multilink call. (Check both sides

 

 

 

 

of the connection).

 

 

 

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Interphase Corporation