Interphase Tech 5535 PRI 95

		Chapter 7: Troubleshooting


	Problem	Possible Solution(s)

	RAS initialization	Look up the failure cause in your Microsoft RAS
	failed in the	documentation.
	driver-event log

	No valid	1. Check whether the adapter and the associated
	configuration	drivers are installed correctly. (See Index of
	message in	Common Tasks on page 115.)
	SynWatch	2. In the WAN Adapter Setup program, check that
	configuration	2. In the WAN Adapter Setup program, check that
	configuration	the ISDN Layer is present in the adapter microcode.
	panel	the ISDN Layer is present in the adapter microcode.
	panel

	CSU activation	If a message appears at load time informing you that
	failed at load time	the CSU activation failed, you probably entered an
		invalid password for CSU activation.
		Enter the password again to activate the CSU and
		reload. See Editing DS1 Properties (North America
		Only) on page 58 for additional information.

iSPAN PRI PCI ISDN Users Guide

Contents

iSPAN™ 5535 PRI PCI ISDN Adapter Users Guide SPAN NOTE Copyright Notice Disclaimer Trademark Acknowledgments Assistance Safety Precautions Telephone Lines Unsafe Voltages WARNING Telephone Wiring Warnings Observe Dangerous Procedure Warnings Page END-USERLICENSE AGREEMENT FOR INTERPHASE CORPORATION SOFTWARE Page Page Contents CHAPTER Installing the Software Setting Up WAN Firmware and Hardware CHAPTER 6 Setting Up RAS Support Properties Troubleshooting APPENDIX A Specifications APPENDIX B APPENDIX C Using the LoopTest Utility APPENDIX D Using RAS Utilities APPENDIX E APPENDIX G Quick Reference of Common Tasks APPENDIX H ISDN Technology Overview APPENDIX Page 2Using This Guide CAUTION Text Conventions bold Courier cd /usr/tmp Return /bin/su is the same as: Documentation Updates Telecom Solutions Enterprise Solutions Services PowerSAN Fibre Channel HBAs Driver Updates Introduction RAS Support Overview Product Features Minimum System Requirements Software Drivers Figure 1-3.Software Architecture Overview Page Installing the Hardware Page Installing the Adapter Figure 2-1.Unplugging the Computer Figure 2-2.Removing the Computer Cover Figure 2-3.Removing the Expansion Plate Figure 2-4.Inserting the Adapter Connecting the Adapter to an MVIP Bus Requirements for MVIP Bus Electrical Termination How to Configure MVIP Electrical Termination on the iSPAN-PRI Connecting to the Line Connecting directly to the line without a CSU Connecting directly to the line with an internal CSU Connecting to the line through an external Page T1 Link Requirements Connection Method E1/PRI Cabling Requirements E1 Link Requirements Figure 3-4.Adapter’s Faceplate and Connector Pinouts Connecting the Adapter to the Network Page Installing the Software Installing and Setting Up the Drivers Settings Control Panel Figure 4-1.Network Identification tab of the Network dialog Adapters Figure 4-2.Network Adapters tab of the Network dialog Add Figure 4-3.Network Adapters List 4.Click Have Disk Figure 4-4.Insert Disk dialog 5535 INTERPHASE RAS Support Figure 4-5.Select OEM Option dialog Figure 4-6.WAN Adapter Driver Installation Copy To Continue Figure 4-7.WAN Adapters Setup [0] ISDN PRI [1] ISDN PRI) Figure 4-8.ISDN PRI Port Properties Setting up RAS Support Properties invoked Remote Access Service is not yet installed installed Setting Up ISDN B Channels as RAS Ports Figure 4-13.Remote Access Setup Configure Figure 4-14.Configure Port Usage Remote Access Setup Clone Remote Access Setup Figure 4-15.Network Configuration Enable Multilink Continue Figure 4-16.Network Adapters List Close Checking the ISDN Line with LoopTest Administrative Tools (Common) Figure 4-17.Remote Access Admin Dialog b.From the Server menu, select Stop Remote Access Service INTERPHASE WAN Adapters Figure 4-18.LoopTest Dialog Test Administrative Tools (Common) Access Admin Removing the Drivers Settings Network Adapters Figure 4-19.Network Adapters List 3.Select INTERPHASE 5535 RAS ISDN support (for the iSPAN-PRI),and click Remove Yes Figure 4-20.Uninstallation Main Dialog If the Yes Page Setting Up WAN Firmware and Hardware Managing Firmware and Hardware Settings WAN Setup INTERPHASE WAN Adapters WAN Firmware Management Page Hardware Management Setting Up ISDN PRI Port Properties Configuring the Switch Type Selecting the CRC Type (Europe Only) Editing DS1 Properties (North America Only) Figure 5-3.DS1 Properties Page Page Page Setting Up RAS Support Properties Determining RAS Support Parameters Settings Control Panel INTERPHASE 5535 RAS ISDN support Page Page Troubleshooting North America Europe (Other than France) France Page Problems and Possible Solutions Problem Possible Solution(s) Page Page Page Page ASpecifications A Storage Environment BUsing the SynWatchUtility B Starting SynWatch SynWatch Figure B-1.Main SynWatch dialog First level •Second level: Adapter Third level Fourth level Watching the ISDN D Channel Figure B-2.ISDN D Channel Watch Modes LAPD LAPD (reduced) Hexadecimal Dump Watching ISDN B Channels Watching ISDN Layer 1 Alarms Layer 1 alarms Stopping and Freezing the Display Watch Freeze Freeze Changing the Watch Mode Editing ISDN Channel Settings Colors Figure B-4.ISDN Channel Settings Saving and Editing Frames Save CUsing the LoopTest Utility C Testing your ISDN Line Figure C-1.Remote Access Admin Programs LoopTest Figure C-2.LoopTest main dialog b.From the Server menu, select Start Remote Access Displaying and Saving Events 2.Select Display event list from the Test menu Save as Test Setting the Number of Frames to Send Parameters Figure C-3.LoopTest parameters Iterations count Understanding LoopTest Messages Figure C-4.LoopTest Main Dialog Page Page DUsing RAS Utilities D RasTracker Routing and Remote Access Service Page Page EUsing the LineTest Utility E Determining the Current Port Mode Figure E-1.LineTest Dialog Setting Port and Clock Modes Select mode Figure E-2.Port Test Configuration Dialog Loopback Mode PRBS Generator and Monitor Mode Operational Mode Clock Modes Figure E-4.LineTest Options dialog Page FUsing the LineStatusUtility F Interpreting LineStatus Indicators LineTest Figure F-1.Main LineStatus dialog Alarm LEDs Error LEDs Loopback LEDs Statistics Parameters Page GQuick Reference of Common Tasks G Procedures Page Figure G-1.Remote Access Setup Page Page Page Page Figure G-2.IP addressing Page HISDN TechnologyOverview H Basic Rate Interface Primary Rate Interface iSPAN-PRIFCC Part 15 Regulatory Compliance FCC Part 68 Regulatory Compliance Page Industry Canada CS-03Notice Tested to Comply with Canadian Standards Regulatory Information for Europe Accessory Glossary Page Page Page Page Page Page Page Page Page Index