Jackson Tempstar TGP Troubleshooting Section, Use Extreme Caution When Testing The Machine

Models: Tempstar TGP

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Check height of probe above burner (should

TROUBLESHOOTING SECTION

WARNING: Inspection, testing and repair of electrical equipment should only be performed by a qualified service techni- cian. Many of the tests require that the unit have power to it and live electrical components be exposed.

USE EXTREME CAUTION WHEN TESTING THE MACHINE.

 

 

 

 

 

 

Symptom

Possible Cause

Action

 

 

 

 

 

 

 

Green LED flashes, but no ignition (igniter

Gas flow interrupted.

Check manual gas valve is open.

 

 

sparks, no gas).

 

 

 

 

 

 

 

 

 

 

 

Check regulated gas pressure. (4.0 -6.0

 

 

 

 

WCI) for town gas.

 

 

 

 

 

 

 

 

 

If gas line diameter is less than 1/2"

 

 

 

 

(1.27cm) or gas line greater than 16 feet

 

 

 

 

(4.88m), reduce pressure may result.

 

 

 

 

 

 

 

 

Combination gas cutoff valve is closed.

Ensure 12 VDC to both sides of valve. If

 

 

 

 

not, check ECO and DSI. If yes, valve may

 

 

 

 

have failed shut. Replace valve.

 

 

 

 

 

 

 

 

Modulating valve forced out of normal range

Tap on gas supply line between the

 

 

 

and may be stuck (common occurrence

combination cutoff valve and the

 

 

 

during shipment).

modulating valve. This tapping helps to

 

 

 

 

free the piston.

 

 

 

 

 

 

 

Green LED flashes, but no ignition (no

Ignition wire loose or broken.

Check wire for continuity. Check

 

 

igniter sparks, gas flow and smell present).

 

connection to both the DSI and spark

 

 

 

 

probe.

 

 

 

 

 

 

 

 

Improper gap on spark probe.

Check height of probe above burner (should

 

 

 

 

be 1/8"(.318 CM)). Check gap between

 

 

 

 

probe ends (1/8"(.318 CM)). Ensure probe

 

 

 

 

is not touching burner.

 

 

 

 

 

 

 

 

Defective DSI.

Disconnect ignition wire from DSI spade

 

 

 

 

connector. During ignition, a spark should

 

 

 

 

be seen at this spade. If none, replace DSI.

 

 

 

 

If spark exists, replace ignition wire.

 

 

 

 

 

 

 

The unit ignites, but will not rise above

Improper operation of modulating valve.

Check voltage to modulating valve. If

 

 

ignition burn.

 

greater than 2.0 VDC, modulating valve

 

 

 

 

may have been forced out of its operating

 

 

 

 

range. Tap on gas supply line between the

 

 

 

 

combination cutoff valve and the

 

 

 

 

modulating valve. This tapping helps to free

 

 

 

 

the piston. If less than 2.0 VDC, replace

 

 

 

 

control board.

 

 

 

 

 

 

17

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Jackson Tempstar TGP technical manual Troubleshooting Section, Use Extreme Caution When Testing The Machine