Jenn-Air JES9750, JES9860 manual Troubleshooting

Models: JES9860 JES9750

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TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

 

Oven door will not open

Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

Cooktop will not operate

Is the control knob set correctly? Push in knob before turning to a setting.

Excessive heat around cookware on cooktop

Is the cookware the proper size? Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Hot surface indicator light stays on

Does the hot surface indicator light stay on after controls have been turned off? See “Hot Surface Indicator Light” in “Cooktop Controls” section.

Cooktop cooking results not what expected

Is the proper cookware being used? See “Cookware” section.

Is the control knob set to the proper heat level? See “Cooktop Use” section.

Is the range level? Level the range. See the Installation Instructions.

Has a self-cleaning cycle been started? The oven door is locked during a self-cleaning cycle. See “Self-Cleaning Cycle” section.

Is the oven control and oven door lock set? See “Locking the Oven Control and Oven Door” section.

Oven will not operate

Is the electronic oven control set correctly? See “Electronic Oven Control” section.

Has a delay start been set? See “More Options” section.

On some models, is the Control Lock set? See “Locking the Oven Control and Oven Door” section.

On some models, is the Sabbath Mode set? See “Sabbath Mode” in the “Setup” section.

Oven temperature too high or too low

Does the oven temperature calibration need adjustment? See “Temp Adjust” in the “Setup” section.

Display shows messages

Is the display showing “FAULT DETECTED?” A fault has been detected. Follow the displayed directions “PRESS ENTER TO TRY AGAIN” or “DISABLE POWER TO CLEAR.” If the fault does not clear, reappears, or “FEATURE NOT AVAILABLE” is displayed, call for assistance or service.

Is “SAB” flashing?

Oven is in Sabbath Mode. To cancel, press and hold the SETUP pad for 5 seconds.

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Jenn-Air JES9750, JES9860 manual Troubleshooting