Troubleshooting common PostScript problems
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the
NOTE To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.
General problems
The job prints in Courier (the printer default typeface) instead of the typeface that you requested.
Cause
The requested typeface is not downloaded.
Solution
Download the font that you want and send the print job again. Verify the type and location of the font. Download the font to the printer if applicable. Check the software documentation for more information.
A legal page prints with clipped margins.
Cause | Solution |
The print job was too complex.
You might need to print your job at 600 dpi, reduce the complexity of the page, or install more memory.
A PS error page prints.
Cause | Solution |
The print job might not be PS.
Make sure that the print job is a PS job. Check to see whether the software program expected a setup or PS header file to be sent to the printer.
170 Chapter 7 Problem solving | ENWW |