Troubleshooting network printing problems
NOTE HP recommends that you use the printer CD to install and set up the printer on a network.
●Print a configuration page (see Using printer information pages). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status.
●See the HP Jetdirect Embedded Print Server Administrator's Guide on the printer CD for help and for more information about the Jetdirect configuration page. To open the guide, run the CD, click Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the HP Jetdirect Print Server.
●Try printing the job from another computer.
●To verify that a printer works with a computer, use a parallel or USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist.
●Contact your network administrator for assistance.
ENWW | Troubleshooting network printing problems 165 |