Troubleshooting flowchart
If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an HP- authorized service or support provider. (See HP Customer Care.)
NOTE Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems.
Step 1: Does READY appear on the
YES |
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NO |
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The display is blank, and the | The display is | The display is in | The display shows | A message other | ||
printer fan is off. | blank, but the | the wrong | garbled or | than READY | ||
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| printer fan is on. | language. | unfamiliar | appears on the |
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| characters. | |
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| display. |
●Turn the printer off and then on.
●Check the power cord connections and the power switch.
●Plug the printer into a different outlet.
●Check that the power supplied to the printer is steady, and meets printer specifications. (See Electrical specifications.)
● | Press a printer ● | Turn the |
| ● | Make sure that ● | Go to Control- |
| printer off and |
| the appropriate | |||
| button to see if | then on. When |
| language is | ||
| the printer | XXX MB |
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| selected at the |
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| responds. | appears on the |
| printer control |
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● | Turn the |
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display, press | ● |
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| printer off and | and hold down | Turn the |
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| then on. | until all |
| printer off and |
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| three lights |
| then on. |
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| stay on. This |
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| could take up |
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| to 10 seconds. |
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| Then, release |
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| . Press |
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| to scroll |
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| through the |
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| available |
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| languages. |
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| Press | to |
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| save the |
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appropriate language as the new default.
Step 2: Can you print a configuration page?
(See Using printer information pages.)
YES |
| Go to step 3. |
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NO 
ENWW | Troubleshooting flowchart 117 |