Troubleshooting flowchart, Xxx Mb | HP 5200 instruction

Troubleshooting flowchart

If the printer is not responding correctly, use the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

If you cannot resolve the problem after following the suggestions in this guide, contact an HP- authorized service or support provider. (See HP Customer Care.)

NOTE Macintosh users: For more troubleshooting information, see Troubleshooting common Macintosh problems.

Step 1: Does READY appear on the control-panel display?

YES			Go to step 2.
YES			Go to step 2.

NO

The display is blank, and the			The display is	The display is in	The display shows	A message other
printer fan is off.			blank, but the	the wrong	garbled or	than READY
			printer fan is on.	language.	unfamiliar	appears on the
					characters.	control-panel
						display.

●Turn the printer off and then on.

●Check the power cord connections and the power switch.

●Plug the printer into a different outlet.

●Check that the power supplied to the printer is steady, and meets printer specifications. (See Electrical specifications.)

●	Press a printer ●	Turn the		●	Make sure that ●	Go to Control-
	control-panel	printer off and			the appropriate	panel
	button to see if	then on. When			language is	messages.
	the printer	XXX MB			selected at the
	responds.	appears on the			printer control
●	Turn the	control-panel			panel.
●	Turn the	display, press		●
	printer off and	and hold down		●	Turn the
	then on.	until all			printer off and
		three lights			then on.
		stay on. This
		could take up
		to 10 seconds.
		Then, release
		. Press
		to scroll
		through the
		available
		languages.
		Press	to
		save the

appropriate language as the new default.

Step 2: Can you print a configuration page?

(See Using printer information pages.)

YES		Go to step 3.

NO

ENWW	Troubleshooting flowchart 117

Image 131

HP 5200 Troubleshooting flowchart, Does Ready appear on the control-panel display?, Can you print a configuration page?

Contents

HP LaserJet 5200 Series printers Page HP LaserJet 5200 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Input/output I/O configuration To load tray Managing the printer MaintenanceProblem solving Appendix a Supplies and accessories Appendix D Regulatory information Appendix B Service and supportAppendix C Specifications 223 Appendix F Printer commandsAppendix E Working with memory and print server cards 221 Xii Printer basics Guide Description Quick access to printer information MB RAM Printer at a glance Feature Description Features at a glance Supplies Accessibility Printer parts Walkaround Interface ports Operating system PCL 5e Driver AutoconfigurationPrinter software Printer drivers Additional drivers Update NowHP Driver Preconfiguration Operating System Opening the printer driversSoftware for Macintosh computers PostScript Printer Description PPD files Installing Macintosh printing system software for networks To remove software from Macintosh operating systems HP Web JetadminSoftware for networks Embedded Web server UtilitiesLinux HP Easy Printer Care software Macintosh OS Other components and utilitiesWindows Media size Dimensions Tray Tray 2/Tray AutomaticSelecting print media Supported media sizes RA3 Supported media types Enww Control panel Overview Function Control-panel layoutNumber Down button Select button Back button Up button To use the menus Using the control-panel menus Show Me How menu ALL Private Jobs Retrieve Job menuValues Explanation User Jobname Information menu Paper Handling menu Values Printing submenu Configure Device menuSets the default number of copies by selecting any number Default Paper Size YES Print Quality submenu SET Registration Print Test Source Adjust Tray N 600 RESOLUTION300Fuser Modes Optimize RET OFF Process CleaningFastres Prores DATE/TIME Date System Setup submenuSets the date and time settings Tuesday Sleep Delay MinuteMinutes Wake Time Monday Values Several Language English Submenu Sleep Mode Resets submenuRestore Factory Settings Show Event LOG Diagnostics menuService menu Print Event LOG Show address Changing printer-control-panel configuration settingsChanging control-panel settings To change a control-panel setting To set Manually Feed Prompt Tray-behavior optionsTo set Use Requested Tray To set size/type prompt Sleep DelayTo set the printer default for PS Defer Media To set the Sleep Delay To set the personality To turn the Sleep mode on or offPersonality Clearable warnings To set supplies-low reporting Auto continueCartridge low To set auto continue To set the cartridge-out response Jam recoveryTo set the jam-recovery response Cartridge-out response Language Selecting the language during initial installationChanging the language after the initial configuration RAM disk Enww Input/output I/O configuration Parallel configuration Connecting the USB cable USB configuration Setting the subnet mask Network configurationSetting an IP address Disabling network protocols optional Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk HP Jetdirect EIO print servers Enhanced I/O EIO configuration Enww Printing tasks Type and Size Controlling print jobsSource Gaining access to printer driver settings Priority for print settings Paper that can damage the printer Using print mediaPaper to avoid Printing to the top output bin Configuring output bins Printing to the rear output bin To load tray Configuring traysLoading tray 1 multipurpose tray Enww Tray 1 TYPE=ANY Setting ExplanationCustomizing tray 1 operation Loading tray 2 250-sheet tray 11x17 Legal Loading optional tray 3 500-sheet tray To load tray Enww Printing on special media Guidelines for printing on letterhead or preprinted forms Printing on envelopes To load envelopes in tray Guidelines for printing on labels Printing on labels Printing from tray Printing on transparenciesPrinting on rotated media Guidelines for printing on transparencies Printing from tray 2 or optional tray Guidelines for printing custom-size paper Setting custom paper sizesPrinting full-bleed images Printing on custom-size media Loading custom-size media in tray 2 or optional tray Printing on vellum HP LaserJet Tough paper Printing on glossy paperColored paper Heavy paper Recycled paper Printing and paper storage environment Paper orientation for printing on both sides Printing on both sides duplexing Layout options for printing on both sides To print on both sides by using the built-in duplexer To print on both sides manually To use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick set To reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documents Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Using the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets To create a preset To use automatic duplex printing Printing on both sides of the paper To print on both sides manually To stop the current print job from the software program Managing special printing situationsPrinting a different first Stopping a print request To delete a stored job Managing stored jobsTo print a stored job Managing memory Managing the printer How to print Using printer information pages To highlight Print PCL Font List or Print PS Font LIST, Description How to printFile directory PCL or PS font list Software Information location Configuring e-mail alerts Opening the embedded Web server Using the embedded Web server Tab or section Sleep mode onSettings tab Embedded Web server sections Other links Tab or section OptionsNetworking tab Using HP Web Jetadmin software To open the HP Easy Printer Care software Using the HP Easy Printer Care softwareSupported operating systems Supported browsers Section Options HP Easy Printer Care software sections To open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer Utility Bonjour Settings Additional Settings Mail Alerts Maintenance Managing the print cartridge Approximate print-cartridge replacement intervalsManaging supplies Supplies life HP fraud hotline and Web site Print-cartridge authentication To change the print cartridge Supply replacement guidelinesReplacing supplies and parts Changing the print cartridge Replacing supplies and parts Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist XXX MB Troubleshooting flowchartCan you print a configuration page? Does Ready appear on the control-panel display? Go to step Printing ConfigurationJob will not print PS error page or list of commands prints Can you print from a program? PERSONALITY=AUTO Does the job print as expected? Printer pulls paper from Does the printer select the trays?Clearable Enww Solving general printing problems Print job prints on both sides of the paper Cause Print job is extremely slow Cause SolutionPages print, but are totally blank Cause Solution Enww Control-panel message types 13.XX.YY Fuser JAM Inside TOP Cover XX Internal Clock ErrorControl-panel messages Control panel message Recommended action Control panel message Description13.XX.YY JAM Inside Duplexer 13.XX.YY JAM Inside Front Door Remove print cartridge Control panel message Description Recommended action13.XX.YY JAM Inside Rear Door 13.XX.YY JAM Inside TOP Cover Parallel I/O Buffer Overflow TOO ComplexEIO X Buffer Overflow Embedded I/O Buffer Overflow XY Error ErrorXxxxx Error Fuser Error No System XX Error55.XX.YY DC Controller Error XX Printer Error 8X.YYYY Embedded Jetdirect Error Storage Error SettingsXxxx Error 8X.YYYY EIO Error On Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently Available Data Received Code CRC ErrorInstall Fuser Close TOP Cover and Front Door Manually Feed Output Stack Insufficient Memory to LoadFONTS/DATA Manually Feed Type Size Paper Path JAM Front Door NON HP Supply InstalledMEM Test Failure Replace Dimm NON HP Supply in USE RAM Disk File System is Full Processing Duplex JOBRAM Disk Device Failure RAM Disk File Operation Failed Size Mismatch in Tray RFU Load ErrorRAM Disk is Write Protected Sanitizing Disk X% Complete Tray XX Open or Empty USB Accessory ErrorTray XX Empty Type Size Tray XX Open USB Storage X Removed USB Storage File Operation FailedUSB Storage File System is Full USB Storage is Write Protected Symptom Problem with paper Guidelines for using paper Printing special pages Configuration Common causes of jams Printer is jammed.1 Cause Solution Jam locations To turn off jam recovery Clearing jams from the input-tray areas Clearing jams Clearing jams from the print-cartridge area Enww Clearing jams from the output-bin areas Enww Clearing jams from the optional duplexer Solving repeated jams Enww Print-quality problems associated with jams Troubleshooting print-quality problemsPrint-quality problems associated with media Print-quality problems associated with the environment AaBbCc AaBbCc Specks Light print partialLight print entire Lines Dropouts Toner smear Gray background Repeating defects Loose toner Skew Repeating imageMisformed characters Wrinkles or creases Curl or wave Tire tracks Vertical white lines Scattered lines White spots on black Random image repetition Blurred print Enww Troubleshooting network printing problems Error message Error Writing to LPTx in Windows Cause Troubleshooting common Windows problems Printer driver is not listed in Print Center Cause Solution Troubleshooting common Macintosh problems You are unable to print from a third-party USB card Cause Print queue might be stopped Hardware troubleshooting Troubleshooting Linux problemsSoftware troubleshooting Legal page prints with clipped margins Cause Troubleshooting common PostScript problemsGeneral problems PS error page prints Cause Supplies and accessories Ordering directly from HP Ordering parts, accessories, and suppliesOrdering through service or support providers Memory Paper-handling accessoriesPart numbers Print cartridge Print media Specifications 84 bright, 20 lb 75 g/m2 92296T/North America, Asia-Pacific Hewlett-Packard limited warranty statement Service and support Appendix B Service and support Weekly volume on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service Extended warranty Specifications Electrical specifications Physical specifications Sound pressure level Declared per ISO Sound power level Declared per ISOAcoustic emissions Operating environment Envelopes Paper specificationsCategory Specifications Envelope storage Envelopes with double side seamsEnvelopes with adhesive strips or flaps Envelope margins Label construction LabelsTransparencies Regulatory information FCC regulations Environmental product stewardship program HP LaserJet 5200 printer PaperMaterial restrictions Material Safety Data Sheet Msds For more information Enww Declaration of Conformity Declaration of conformityDeclaration of conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for Finland Enww Working with memory and print server cards Overview To install printer memory Installing printer memory Enww Enww Enww Enww To install a CompactFlash card Installing CompactFlash cards Installing CompactFlash cards Enww Enww Checking Dimm or CompactFlash installation Saving resources permanent resources Enabling memory for Windows Installing an HP Jetdirect print server card Using HP Jetdirect print server cards Removing an HP Jetdirect print server card PJL Printer commands Combining escape sequences Understanding PCL 6 and PCL 5e printer command syntax DOS program Entry What appears Using escape charactersSelecting PCL 6 and PCL 5 fonts Function Command Options # Common PCL 6 and PCL 5 printer commands 80 = Monarch envelope Table F-3Cursor Positioning Function Command 9E = Windows 3.1 Latin 2 commonly Enww Bidirectional communication Two-way data transmission Glossary Enww Cables Index Enww Enww Enww Enww USB Enww Unix Msds Enww Page Q7543-90907