Control panel message

Description

Recommended action

 

 

 

 

 

 

 

 

 

 

13.XX.YY JAM INSIDE REAR DOOR

A jam has occurred in the duplex reversing

1.

Press

to see step-by-step

alternates with

area.

 

information.

 

 

 

 

 

 

 

 

 

Clear jam then press

 

2.

Open rear door, and then remove all

 

 

media found.

 

 

3.

Close the rear door.

 

 

4.

To exit, press .

 

 

 

 

 

 

 

 

 

 

 

 

 

13.XX.YY JAM INSIDE REAR DOOR

A jam has occurred in the rear door area.

1.

Press

to see step-by-step

alternates with

 

 

information.

 

 

 

 

 

 

 

 

 

 

 

2.

Pull the duplexer half-way out of the

For help press

 

 

printer.

 

 

 

 

3.

Open the rear door, and then remove

 

 

 

the duplexer.

 

 

4.

Release the four tabs in the center of

 

 

 

the black paper guide inside the lower

 

 

 

rear door.

 

 

 

 

5.

Lower rear door completely, and then

 

 

 

remove all media found.

 

 

6.

Close the rear door. The four tabs in

 

 

 

the paper guide will automatically

 

 

 

reattach to the door.

 

 

7.

Reinstall the duplexer.

 

 

8.

To exit, press .

 

 

 

 

 

 

 

 

 

 

 

 

 

13.XX.YY JAM INSIDE TOP COVER

A jam has occurred in the registration

1.

Press the

to see step-by-step

alternates with

assembly area.

 

information.

 

 

 

 

 

 

 

 

 

Remove print cartridge

 

2.

Open the top cover, and then remove

 

 

the print cartridge.

 

 

3.

Remove all media found.

 

 

4.

Lift the metal flap, and then remove

 

 

 

any media remaining.

 

 

5.

Verify that the media size matches the

 

 

 

tray settings and the dial on the tray.

 

 

6.

Reinstall the print cartridge, and then

 

 

 

close the top cover.

 

 

7.

To exit, press .

 

 

 

 

 

 

 

 

 

 

 

 

 

20 INSUFFICIENT MEMORY

The printer has received more data from

1.

Press

to continue printing.

alternates with

the computer than fits in available memory.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE Data will be lost.

For help press

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2.

Reduce the complexity of the print job

To continue press

 

 

 

to avoid this error.

 

 

3.

Adding memory to the printer may

 

 

 

allow printing of more complex pages.

 

 

 

 

 

 

 

 

 

 

128 Chapter 7 Problem solving

ENWW