The printer prints, but the text is wrong, garbled, or incomplete.
Cause
The printer cable is loose or defective.
The printer is on a network or sharing device and is not receiving a clear signal.
The wrong driver was selected in the software.
The software program is malfunctioning.
Solution
Disconnect the printer cable and reconnect it. Try a print job that you know works. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new cable.
Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Print a job that you know works.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
Try printing a job from another program.
The printer does not respond when you select Print in the software.
Cause
The printer is out of media.
The printer might be in the
The cable between the computer and the printer is not connected correctly.
The printer cable is defective.
The wrong printer was selected in the software.
The printer might have a jam.
The software for the printer is not configured for the printer port.
The printer is on a network and is not receiving a signal.
The printer is not receiving power.
The printer is malfunctioning.
Solution
Add media.
Change the printer from
Disconnect and reconnect the cable.
If possible, attach the cable to another computer and print a job that you know works. You might also try using a different cable.
Check the software printer selection menu to make sure that an HP LaserJet 5200 printer is selected.
Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clearing jams.
Check the software printer selection menu to make sure that it is using the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.
Disconnect the printer from the network and use a parallel or USB cable to attach it directly to a computer. Reinstall the printing software. Print a job that you know works.
Clear any stopped jobs from the print queue.
If no lights are on, check the power cord connections. Check the power switch. Check the power source.
Check the
124 Chapter 7 Problem solving | ENWW |