A page is jammed in the multipurpose tray.
A jam has occurred in the fuser area.
Contact HP support.
The printer internal clock is not working correctly. Printing can continue, but you are prompted to set the date and time each time you turn the printer on.
To continue printing, press . The first pending print job will be cancelled.
The printer cannot read or write to the print- 1. Open the front door.
cartridge memory tag, or the memory tag is
missing.2. Remove the print cartridge, and then reinstall it.
3. Close the front door.
4. Turn the printer off and then on.
5. If the error persists, contact HP Support.
1. Press to see step-by-step information.
2. Remove media from tray 1, and then remove any media in the printer.
3. Confirm that the media guides and dial are in the correct position and match the media that is loaded in the tray.
4. Reload media in tray 1. Do not load media above the fill tabs on the media
1. Press to see step-by-step information.
2. Open the top cover, and then remove the print cartridge.
3. Remove all media found.
4. Lift the metal flap, and then remove any media remaining.
5. Reinstall the print cartridge, and then close the top cover.
6. To exit, press .
Recommended action
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
Control panel message | Description |
10.32.YY UNAUTHORIZED SUPPLY Unauthorized supply in use
alternates with
For help press
A new,
is installed or you press 
.
10.XX.YY SUPPLY MEMORY ERROR For help press 
11.XX INTERNAL CLOCK ERROR
alternates with
To continue press 
13.XX.YY FUSER JAM INSIDE TOP COVER
alternates with
For help press 
13.XX.YY JAM IN TRAY 1
alternates with
Clear jam then press 
126 Chapter 7 Problem solving | ENWW |