Troubleshooting common Macintosh problems
In addition to the problems that are listed in Solving general printing problems, this section lists problems that can occur when using a Mac computer.
NOTE Setup for USB and IP printing is performed through the Desktop Printer Utility. The printer will not appear in the Chooser.
The printer driver is not listed in Print Center.
Cause | Solution |
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|
The printer software might not have been installed or was | Make sure that the HP LaserJet 5200 PPD is in the following |
installed incorrectly. | hard drive folder: Library/Printers/PPDs/Contents/ |
| Resources/<lang>.lproj, where “<lang>” represents |
| the |
| using. If necessary, reinstall the software. See the getting |
| started guide for instructions. |
|
|
The Postscript Printer Description (PPD) file is corrupt. | Delete the PPD file from the following hard drive folder: |
| Library/Printers/PPDs/Contents/Resources/ |
| <lang>.lproj, where “<lang>” represents the |
| language code for the language that you are using. Reinstall |
| the software. See the getting started guide for instructions. |
|
|
The printer name, IP address, or Rendezvous host name does not appear in the printer list box in the print center.
Cause | Solution |
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the printer and the computer.
The wrong printer name, IP address, or Rendezvous host name is being used.
Check the printer name, IP address, or Rendezvous host name by printing a configuration page See Using printer information pages. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a
The printer driver does not automatically set up your selected printer in Print Center.
Cause | Solution |
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.
ENWW | Troubleshooting common Macintosh problems 167 |