Problem solving | HP 5200 guide

7 Problem solving

This troubleshooting information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list.

●Basic troubleshooting checklist

●Troubleshooting flowchart

●Solving general printing problems

●Control-panel message types

●Control-panel messages

●Guidelines for using paper

●Printing special pages

●Common causes of jams

●Jam locations

●Clearing jams

●Troubleshooting print-quality problems

●Troubleshooting network printing problems

●Troubleshooting common Windows problems

●Troubleshooting common Macintosh problems

●Troubleshooting Linux problems

●Troubleshooting common PostScript problems

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HP 5200 manual Problem solving

Contents

HP LaserJet 5200 Series printers Page HP LaserJet 5200 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Input/output I/O configuration To load tray Maintenance Problem solvingManaging the printer Appendix a Supplies and accessories Appendix B Service and support Appendix C SpecificationsAppendix D Regulatory information Appendix E Working with memory and print server cards Appendix F Printer commands221 223 Xii Printer basics Guide Description Quick access to printer information MB RAM Printer at a glance Feature Description Features at a glance Supplies Accessibility Printer parts Walkaround Interface ports Printer software Driver AutoconfigurationPrinter drivers Operating system PCL 5e Update Now HP Driver PreconfigurationAdditional drivers Opening the printer drivers Software for Macintosh computersOperating System PostScript Printer Description PPD files Installing Macintosh printing system software for networks HP Web Jetadmin Software for networksTo remove software from Macintosh operating systems Linux UtilitiesHP Easy Printer Care software Embedded Web server Other components and utilities WindowsMacintosh OS Selecting print media Dimensions Tray Tray 2/Tray AutomaticSupported media sizes Media size RA3 Supported media types Enww Control panel Overview Control-panel layout NumberFunction Down button Select button Back button Up button To use the menus Using the control-panel menus Show Me How menu Values Explanation Retrieve Job menuUser Jobname ALL Private Jobs Information menu Paper Handling menu Values Sets the default number of copies by selecting any number Configure Device menuDefault Paper Size Printing submenu YES Print Quality submenu SET Registration Print Test Source Adjust Tray N Fuser Modes RESOLUTION300Optimize 600 Fastres Process CleaningProres RET OFF System Setup submenu Sets the date and time settingsDATE/TIME Date Minutes Sleep Delay MinuteWake Time Monday Tuesday Values Several Language English Submenu Restore Factory Resets submenuSettings Sleep Mode Service menu Diagnostics menuPrint Event LOG Show Event LOG Changing control-panel settings Changing printer-control-panel configuration settingsTo change a control-panel setting Show address Tray-behavior options To set Use Requested TrayTo set Manually Feed Prompt To set the printer default for PS Defer Media Sleep DelayTo set the Sleep Delay To set size/type prompt Personality To turn the Sleep mode on or offClearable warnings To set the personality Cartridge low Auto continueTo set auto continue To set supplies-low reporting To set the jam-recovery response Jam recoveryCartridge-out response To set the cartridge-out response Changing the language after the initial configuration Selecting the language during initial installationRAM disk Language Enww Input/output I/O configuration Parallel configuration Connecting the USB cable USB configuration Network configuration Setting an IP addressSetting the subnet mask Disabling network protocols optional Setting the default gateway To disable IPX/SPX To disable AppleTalkTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configuration Enww Printing tasks Controlling print jobs SourceType and Size Gaining access to printer driver settings Priority for print settings Using print media Paper to avoidPaper that can damage the printer Printing to the top output bin Configuring output bins Printing to the rear output bin Configuring trays Loading tray 1 multipurpose trayTo load tray Enww Customizing tray 1 operation Setting ExplanationLoading tray 2 250-sheet tray Tray 1 TYPE=ANY 11x17 Legal Loading optional tray 3 500-sheet tray To load tray Enww Printing on special media Guidelines for printing on letterhead or preprinted forms Printing on envelopes To load envelopes in tray Guidelines for printing on labels Printing on labels Printing on rotated media Printing on transparenciesGuidelines for printing on transparencies Printing from tray Printing from tray 2 or optional tray Printing full-bleed images Setting custom paper sizesPrinting on custom-size media Guidelines for printing custom-size paper Loading custom-size media in tray 2 or optional tray Printing on vellum Colored paper Printing on glossy paperHeavy paper HP LaserJet Tough paper Recycled paper Printing and paper storage environment Paper orientation for printing on both sides Printing on both sides duplexing Layout options for printing on both sides To print on both sides by using the built-in duplexer To print on both sides manually Creating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick sets Setting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a document Using different paper and printing covers Printing a blank firstPrinting multiple pages on one sheet of paper Using the Services tab Creating and using presets Using features in the Macintosh printer driverTo create a preset To use presets To use automatic duplex printing Printing on both sides of the paper To print on both sides manually Printing a different first Managing special printing situationsStopping a print request To stop the current print job from the software program Managing stored jobs To print a stored jobTo delete a stored job Managing memory Managing the printer How to print Using printer information pages File directory Description How to printPCL or PS font list To highlight Print PCL Font List or Print PS Font LIST, Software Information location Configuring e-mail alerts Opening the embedded Web server Using the embedded Web server Settings tab Sleep mode onEmbedded Web server sections Tab or section Tab or section Options Networking tabOther links Using HP Web Jetadmin software Supported operating systems Using the HP Easy Printer Care softwareSupported browsers To open the HP Easy Printer Care software Section Options HP Easy Printer Care software sections HP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS X Bonjour Settings Additional Settings Mail Alerts Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Managing the print cartridge HP fraud hotline and Web site Print-cartridge authentication Replacing supplies and parts Supply replacement guidelinesChanging the print cartridge To change the print cartridge Replacing supplies and parts Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist Can you print a configuration page? Troubleshooting flowchartDoes Ready appear on the control-panel display? XXX MB Job will not print PS error page or list of commands prints Printing ConfigurationCan you print from a program? Go to step PERSONALITY=AUTO Does the job print as expected? Does the printer select the trays? ClearablePrinter pulls paper from Enww Solving general printing problems Print job is extremely slow Cause Solution Pages print, but are totally blank Cause SolutionPrint job prints on both sides of the paper Cause Enww Control-panel message types Control-panel messages XX Internal Clock ErrorControl panel message 13.XX.YY Fuser JAM Inside TOP Cover 13.XX.YY JAM Inside Duplexer Control panel message Description13.XX.YY JAM Inside Front Door Recommended action 13.XX.YY JAM Inside Rear Door Control panel message Description Recommended action13.XX.YY JAM Inside TOP Cover Remove print cartridge EIO X Buffer Overflow TOO ComplexEmbedded I/O Buffer Overflow Parallel I/O Buffer Overflow Xxxxx Error ErrorFuser Error XY Error 55.XX.YY DC Controller Error XX ErrorXX Printer Error No System Xxxx Error Storage Error Settings8X.YYYY EIO Error 8X.YYYY Embedded Jetdirect Error Do not Power OFF Cleaning Disk X% CompleteAction not Currently Available On Tray Install Fuser Code CRC ErrorClose TOP Cover and Front Door Data Received FONTS/DATA Insufficient Memory to LoadManually Feed Type Size Manually Feed Output Stack MEM Test Failure Replace Dimm NON HP Supply InstalledNON HP Supply in USE Paper Path JAM Front Door RAM Disk Device Failure Processing Duplex JOBRAM Disk File Operation Failed RAM Disk File System is Full RAM Disk is Write Protected RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in Tray Tray XX Empty Type Size USB Accessory ErrorTray XX Open Tray XX Open or Empty USB Storage File System is Full USB Storage File Operation FailedUSB Storage is Write Protected USB Storage X Removed Symptom Problem with paper Guidelines for using paper Printing special pages Configuration Common causes of jams Printer is jammed.1 Cause Solution Jam locations To turn off jam recovery Clearing jams from the input-tray areas Clearing jams Clearing jams from the print-cartridge area Enww Clearing jams from the output-bin areas Enww Clearing jams from the optional duplexer Solving repeated jams Enww Print-quality problems associated with media Troubleshooting print-quality problemsPrint-quality problems associated with the environment Print-quality problems associated with jams AaBbCc AaBbCc Light print partial Light print entireSpecks Lines Dropouts Toner smear Gray background Repeating defects Loose toner Repeating image Misformed charactersSkew Wrinkles or creases Curl or wave Tire tracks Vertical white lines Scattered lines White spots on black Random image repetition Blurred print Enww Troubleshooting network printing problems Error message Error Writing to LPTx in Windows Cause Troubleshooting common Windows problems Printer driver is not listed in Print Center Cause Solution Troubleshooting common Macintosh problems You are unable to print from a third-party USB card Cause Print queue might be stopped Troubleshooting Linux problems Software troubleshootingHardware troubleshooting General problems Troubleshooting common PostScript problemsPS error page prints Cause Legal page prints with clipped margins Cause Supplies and accessories Ordering parts, accessories, and supplies Ordering through service or support providersOrdering directly from HP Part numbers Paper-handling accessoriesPrint cartridge Memory Print media Specifications 84 bright, 20 lb 75 g/m2 92296T/North America, Asia-Pacific Hewlett-Packard limited warranty statement Service and support Appendix B Service and support On-site service agreements HP maintenance agreementsNext-day on-site service Weekly volume on-site service Extended warranty Specifications Electrical specifications Physical specifications Acoustic emissions Sound power level Declared per ISOOperating environment Sound pressure level Declared per ISO Paper specifications Category SpecificationsEnvelopes Envelopes with adhesive strips or flaps Envelopes with double side seamsEnvelope margins Envelope storage Labels TransparenciesLabel construction Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictionsHP LaserJet 5200 printer Material Safety Data Sheet Msds For more information Enww Declaration of conformity Declaration of conformityDeclaration of Conformity Safety statements Laser safetyCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland Enww Working with memory and print server cards Overview To install printer memory Installing printer memory Enww Enww Enww Enww To install a CompactFlash card Installing CompactFlash cards Installing CompactFlash cards Enww Enww Checking Dimm or CompactFlash installation Saving resources permanent resources Enabling memory for Windows Installing an HP Jetdirect print server card Using HP Jetdirect print server cards Removing an HP Jetdirect print server card PJL Printer commands Combining escape sequences Understanding PCL 6 and PCL 5e printer command syntax Using escape characters Selecting PCL 6 and PCL 5 fontsDOS program Entry What appears Function Command Options # Common PCL 6 and PCL 5 printer commands 80 = Monarch envelope Table F-3Cursor Positioning Function Command 9E = Windows 3.1 Latin 2 commonly Enww Bidirectional communication Two-way data transmission Glossary Enww Cables Index Enww Enww Enww Enww USB Enww Unix Msds Enww Page Q7543-90907