Basic troubleshooting checklist | HP 5200 manual

Basic troubleshooting checklist

If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:

●Is the printer connected to power?

●Is the printer on?

●Is the printer in the Ready state?

●Are all necessary cables connected?

●Do any messages appear on the control panel?

●Are genuine HP supplies installed?

●Was a recently replaced print cartridge installed correctly, and was the pull tab on the cartridge removed?

For additional information about installation and setup, see the printer getting started guide.

If you cannot find solutions to printer problems in this guide, go to www.hp.com/support/lj5200.

Factors that affect printer performance

Several factors affect the time it takes to print a job:

●Maximum printer speed, measured in pages per minute (ppm)

●The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●Printer processing and download time

●The complexity and size of graphics

●The speed of the computer you are using

●The USB connection

●The printer I/O configuration

●The amount of printer memory installed

●The network operating system and configuration (if applicable)

●Printer personality (PCL or PS)

NOTE Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm).

116 Chapter 7 Problem solving

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HP 5200 manual Basic troubleshooting checklist, Factors that affect printer performance

Contents

HP LaserJet 5200 Series printers Page HP LaserJet 5200 Series printers Copyright and License Trademark Credits Online Services HP Customer Care HP support and information for Macintosh computers Table of contents Input/output I/O configuration Printing tasks To load tray Problem solving MaintenanceManaging the printer Appendix a Supplies and accessories Appendix C Specifications Appendix B Service and supportAppendix D Regulatory information 221 Appendix F Printer commandsAppendix E Working with memory and print server cards 223 Xii Printer basics Quick access to printer information Guide Description Printer at a glance MB RAM Features at a glance Feature Description Accessibility Supplies Walkaround Printer parts Interface ports Printer drivers Driver AutoconfigurationPrinter software Operating system PCL 5e HP Driver Preconfiguration Update NowAdditional drivers Software for Macintosh computers Opening the printer driversOperating System Installing Macintosh printing system software for networks PostScript Printer Description PPD files Software for networks HP Web JetadminTo remove software from Macintosh operating systems HP Easy Printer Care software UtilitiesLinux Embedded Web server Windows Other components and utilitiesMacintosh OS Supported media sizes Dimensions Tray Tray 2/Tray AutomaticSelecting print media Media size RA3 Supported media types Enww Control panel Overview Number Control-panel layoutFunction Down button Select button Back button Up button Using the control-panel menus To use the menus Show Me How menu User Jobname Retrieve Job menuValues Explanation ALL Private Jobs Information menu Paper Handling menu Values Default Paper Size Configure Device menuSets the default number of copies by selecting any number Printing submenu YES SET Registration Print Test Source Adjust Tray N Print Quality submenu Optimize RESOLUTION300Fuser Modes 600 Prores Process CleaningFastres RET OFF Sets the date and time settings System Setup submenuDATE/TIME Date Wake Time Monday Sleep Delay MinuteMinutes Tuesday Values Language English Several Submenu Settings Resets submenuRestore Factory Sleep Mode Print Event LOG Diagnostics menuService menu Show Event LOG To change a control-panel setting Changing printer-control-panel configuration settingsChanging control-panel settings Show address To set Use Requested Tray Tray-behavior optionsTo set Manually Feed Prompt To set the Sleep Delay Sleep DelayTo set the printer default for PS Defer Media To set size/type prompt Clearable warnings To turn the Sleep mode on or offPersonality To set the personality To set auto continue Auto continueCartridge low To set supplies-low reporting Cartridge-out response Jam recoveryTo set the jam-recovery response To set the cartridge-out response RAM disk Selecting the language during initial installationChanging the language after the initial configuration Language Enww Input/output I/O configuration Parallel configuration USB configuration Connecting the USB cable Setting an IP address Network configurationSetting the subnet mask Setting the default gateway Disabling network protocols optional To disable AppleTalk To disable IPX/SPXTo disable DLC/LLC Enhanced I/O EIO configuration HP Jetdirect EIO print servers Enww Printing tasks Source Controlling print jobsType and Size Priority for print settings Gaining access to printer driver settings Paper to avoid Using print mediaPaper that can damage the printer Configuring output bins Printing to the top output bin Printing to the rear output bin Loading tray 1 multipurpose tray Configuring traysTo load tray Enww Loading tray 2 250-sheet tray Setting ExplanationCustomizing tray 1 operation Tray 1 TYPE=ANY 11x17 Legal Loading optional tray 3 500-sheet tray To load tray Enww Printing on special media Printing on envelopes Guidelines for printing on letterhead or preprinted forms To load envelopes in tray Printing on labels Guidelines for printing on labels Guidelines for printing on transparencies Printing on transparenciesPrinting on rotated media Printing from tray Printing from tray 2 or optional tray Printing on custom-size media Setting custom paper sizesPrinting full-bleed images Guidelines for printing custom-size paper Loading custom-size media in tray 2 or optional tray Printing on vellum Heavy paper Printing on glossy paperColored paper HP LaserJet Tough paper Recycled paper Printing and paper storage environment Printing on both sides duplexing Paper orientation for printing on both sides To print on both sides by using the built-in duplexer Layout options for printing on both sides To print on both sides manually To create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick sets Resizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a document Printing a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper Using the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets To use presets Printing on both sides of the paper To use automatic duplex printing To print on both sides manually Stopping a print request Managing special printing situationsPrinting a different first To stop the current print job from the software program To print a stored job Managing stored jobsTo delete a stored job Managing memory Managing the printer Using printer information pages How to print PCL or PS font list Description How to printFile directory To highlight Print PCL Font List or Print PS Font LIST, Configuring e-mail alerts Software Information location Using the embedded Web server Opening the embedded Web server Embedded Web server sections Sleep mode onSettings tab Tab or section Networking tab Tab or section OptionsOther links Using HP Web Jetadmin software Supported browsers Using the HP Easy Printer Care softwareSupported operating systems To open the HP Easy Printer Care software HP Easy Printer Care software sections Section Options Opening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS X Bonjour Settings Additional Settings Mail Alerts Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Managing the print cartridge Print-cartridge authentication HP fraud hotline and Web site Changing the print cartridge Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Replacing supplies and parts Enww Cleaning the printer To clean the printer using the printer control panel Enww Problem solving Basic troubleshooting checklist Factors that affect printer performance Does Ready appear on the control-panel display? Troubleshooting flowchartCan you print a configuration page? XXX MB Can you print from a program? Printing ConfigurationJob will not print PS error page or list of commands prints Go to step Does the job print as expected? PERSONALITY=AUTO Clearable Does the printer select the trays?Printer pulls paper from Enww Solving general printing problems Pages print, but are totally blank Cause Solution Print job is extremely slow Cause SolutionPrint job prints on both sides of the paper Cause Enww Control-panel message types Control panel message XX Internal Clock ErrorControl-panel messages 13.XX.YY Fuser JAM Inside TOP Cover 13.XX.YY JAM Inside Front Door Control panel message Description13.XX.YY JAM Inside Duplexer Recommended action 13.XX.YY JAM Inside TOP Cover Control panel message Description Recommended action13.XX.YY JAM Inside Rear Door Remove print cartridge Embedded I/O Buffer Overflow TOO ComplexEIO X Buffer Overflow Parallel I/O Buffer Overflow Fuser Error ErrorXxxxx Error XY Error XX Printer Error XX Error55.XX.YY DC Controller Error No System 8X.YYYY EIO Error Storage Error SettingsXxxx Error 8X.YYYY Embedded Jetdirect Error Action not Currently Available Cleaning Disk X% CompleteDo not Power OFF On Tray Close TOP Cover and Front Door Code CRC ErrorInstall Fuser Data Received Manually Feed Type Size Insufficient Memory to LoadFONTS/DATA Manually Feed Output Stack NON HP Supply in USE NON HP Supply InstalledMEM Test Failure Replace Dimm Paper Path JAM Front Door RAM Disk File Operation Failed Processing Duplex JOBRAM Disk Device Failure RAM Disk File System is Full Sanitizing Disk X% Complete RFU Load ErrorRAM Disk is Write Protected Size Mismatch in Tray Tray XX Open USB Accessory ErrorTray XX Empty Type Size Tray XX Open or Empty USB Storage is Write Protected USB Storage File Operation FailedUSB Storage File System is Full USB Storage X Removed Guidelines for using paper Symptom Problem with paper Configuration Printing special pages Printer is jammed.1 Cause Solution Common causes of jams To turn off jam recovery Jam locations Clearing jams Clearing jams from the input-tray areas Clearing jams from the print-cartridge area Enww Clearing jams from the output-bin areas Enww Clearing jams from the optional duplexer Solving repeated jams Enww Print-quality problems associated with the environment Troubleshooting print-quality problemsPrint-quality problems associated with media Print-quality problems associated with jams AaBbCc AaBbCc Light print entire Light print partialSpecks Dropouts Lines Gray background Toner smear Loose toner Repeating defects Misformed characters Repeating imageSkew Curl or wave Wrinkles or creases Vertical white lines Tire tracks White spots on black Scattered lines Blurred print Random image repetition Enww Troubleshooting network printing problems Troubleshooting common Windows problems Error message Error Writing to LPTx in Windows Cause Troubleshooting common Macintosh problems Printer driver is not listed in Print Center Cause Solution Print queue might be stopped You are unable to print from a third-party USB card Cause Software troubleshooting Troubleshooting Linux problemsHardware troubleshooting PS error page prints Cause Troubleshooting common PostScript problemsGeneral problems Legal page prints with clipped margins Cause Supplies and accessories Ordering through service or support providers Ordering parts, accessories, and suppliesOrdering directly from HP Print cartridge Paper-handling accessoriesPart numbers Memory Print media Specifications 84 bright, 20 lb 75 g/m2 92296T/North America, Asia-Pacific Service and support Hewlett-Packard limited warranty statement Appendix B Service and support Next-day on-site service HP maintenance agreementsOn-site service agreements Weekly volume on-site service Extended warranty Specifications Physical specifications Electrical specifications Operating environment Sound power level Declared per ISOAcoustic emissions Sound pressure level Declared per ISO Category Specifications Paper specificationsEnvelopes Envelope margins Envelopes with double side seamsEnvelopes with adhesive strips or flaps Envelope storage Transparencies LabelsLabel construction Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP LaserJet 5200 printer Material Safety Data Sheet Msds For more information Enww Declaration of conformity Declaration of conformityDeclaration of Conformity Laser safety Safety statementsCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaite Enww Working with memory and print server cards Overview Installing printer memory To install printer memory Enww Enww Enww Enww Installing CompactFlash cards To install a CompactFlash card Installing CompactFlash cards Enww Enww Checking Dimm or CompactFlash installation Saving resources permanent resources Enabling memory for Windows Using HP Jetdirect print server cards Installing an HP Jetdirect print server card Removing an HP Jetdirect print server card Printer commands PJL Understanding PCL 6 and PCL 5e printer command syntax Combining escape sequences Selecting PCL 6 and PCL 5 fonts Using escape charactersDOS program Entry What appears Common PCL 6 and PCL 5 printer commands Function Command Options # 80 = Monarch envelope Function Command Table F-3Cursor Positioning 9E = Windows 3.1 Latin 2 commonly Enww Glossary Bidirectional communication Two-way data transmission Enww Index Cables Enww Enww Enww Enww USB Enww Unix Msds Enww Page Q7543-90907