●Check that the computer port is configured and working correctly. (Try connecting another printer to that port and printing.)
●If printing with the PS driver, on the PRINTING submenu (on the CONFIGURE DEVICE menu) at the printer control panel, set PRINT PS ERRORS=ON, and then print the job again. If an error page prints, see the instructions in the next column.
●On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, make sure that
PERSONALITY=AUTO.
●You might be missing a printer message that could help you solve the problem. On the SYSTEM SETUP submenu (on the CONFIGURE DEVICE menu) at the printer control panel, temporarily turn off the CLEARABLE WARNINGS and AUTO CONTINUE settings. Then, print the job again.
Step 4: Does the job print as expected?
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NO |
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Print is garbled, or only a | Printing stops in the | Print speed is slower than | A printer control panel | ||
portion of the page prints. | middle of the job. | expected. | setting is not taking effect. | ||
●Check that you are using the correct printer driver. (See Printer drivers.)
●The data file sent to the printer might be corrupt. To test, try printing it on another printer (if possible), or try a different file.
●Check the interface cable connections. Test the cable by trying it on another computer (if possible).
●Replace the interface cable with a high- quality cable (see Part numbers).
●Simplify the print job, print at a lower resolution, or install more printer memory. (See Installing printer memory.)
●You might be missing a printer message that could help you solve the problem. On the
●You might have pressed Stop.
●Check that the power supplied to the printer is steady, and that it meets printer specifications. (See Electrical specifications.)
●Simplify the print job.
●Add more memory to the printer. (See Installing printer memory.)
●Turn banner pages off. (See your network administrator.)
●Note that slower speeds should be expected if you are printing narrow paper, printing from tray 1, using the HIGH 2 fuser mode, or have set Small Paper Speed to SLOW.
●Check settings in the printer driver or program. (The printer driver and program settings override printer
ENWW | Troubleshooting flowchart 119 |