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Guidelines for using paper
For best results, make sure the paper is of good quality, and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper.
For a complete list of supported media, see Supported media sizes.
The following problems with paper cause print quality deviations, jamming, or even damage to the printer.
Symptom | Problem with paper | Solution |
Poor print quality or toner adhesion | The paper is too moist, too rough, too |
| heavy, too smooth, or it is embossed or |
| from a faulty paper lot. |
Try another kind of paper, between 100 and 250 Sheffield, and with 4 to 6% moisture content.
Dropouts, jamming, curl | The paper has been stored incorrectly. | Store paper flat in its |
| The paper varies from side to side. | wrapping. |
| Turn the paper over. | |
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Excessive curl | The paper is too moist, has the wrong | Open the rear output bin, or use long- |
| grain direction, or is of | grain paper. |
| construction. | Turn the paper over. |
| The paper varies from side to side. | |
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Jamming, damage to printer | The paper has cutouts or perforations. | Use paper that is free of cutouts or |
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| perforations. |
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Problems with feeding | The paper has ragged edges, or it is | Use |
| from a faulty paper lot. | laser printers. |
| The paper varies from side to side. | Turn the paper over. |
| The paper is too moist, too rough, too | Try another kind of paper, between 100 |
| heavy, or too smooth. | and 250 Sheffield, and with 4 to 6% |
| It has the wrong grain direction, is of | moisture content. |
| Open the rear output bin, or use long- | |
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| embossed. | grain paper. |
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NOTE Do not use letterhead paper that is printed with
CAUTION Failure to follow these guidelines could cause jams or damage to the printer.
ENWW | Guidelines for using paper 141 |