HP 5200 manual Common causes of jams, Printer is jammed.1 Cause Solution

Common causes of jams

The printer is jammed.1

Cause	Solution
The media does not meet specifications.	Use only media that meets HP specifications. See Paper
	specifications.
A component is installed incorrectly.	Verify that all print cartridges, the transfer unit, and the fuser
	are correctly installed.
You are using media that has already passed through a	Do not use media that has been previously printed on or
printer or copier.	copied.
An input tray is loaded incorrectly.	Remove any excess media from the input tray. Make sure
	that the stack is below the maximum stack height mark in
	the tray. See Configuring trays.
The media is skewed.	The input-tray guides are not adjusted correctly. Adjust them
	so they hold the stack firmly in place without bending it.
The media is binding or sticking together.	Remove the media, flex it, rotate it 180°, or flip it over.
	Reload the media into the input tray.
		NOTE Do not fan paper. Fanning can create static
		electricity, which can cause paper to stick together.
The media is removed before it settles into the output bin.	Reset the printer. Wait until the page completely settles in
	the output bin before removing it.
During two-sided printing, you removed the paper before the	Reset the printer and print the document again. Wait until
second side of the document was printed.	the page completely settles in the output bin before
	removing it.
The media is in poor condition.	Replace the media.
The internal rollers from tray 2 or tray 3 are not picking up	Remove the top sheet of media. If the media is heavier than
the media.	163 g/m2 (43 lb), it might not be picked from the tray.
The media has rough or jagged edges.	Replace the media.
The media is perforated or embossed.	Perforated or embossed media does not separate easily.
	Feed single sheets from tray 1.
Printer supply items have reached the end of their useful life.	Check the printer control panel for messages prompting you
	to replace supplies, or print a supplies status page to verify
	the remaining life of the supplies. See Using printer
	information pages.

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.

1If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider.

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