TROUBLESHOOTING
If your water softener does not work properly, make the following easy checks. Often, you will find what is wrong yourself and you won't have to call and wait for service. If you do not find anything wrong while making the checks, and your softener still does not work properly, call your Sears Service Department.
PROBLEM
No soft water
No soft water & dis- play is blank
No soft water & salt level not dropping
No soft water & salt storage tank full of water
Intermittent hard water
Brine tank flooded
Salty tasting water immediately after regeneration
Error code appears (example: "Err3")
CAUSE
No salt in the storage tank.
Transformer unplugged at wall outlet, or power cable disconnected from back of electronic board or transformer malfunction.
Fuse blown, circuit breaker tripped, or cir- cult switched off (see "Power Outage Memory").
Salt storage tank "bridged".
Bypass valve(s) in "bypass" position.
Dirty, plugged or damaged nozzle &ven- turi assembly
Valve drain hose is plugged or restricted.
Incorrect time set.
Incorrect water hardness set.
Hot water being used when softener is regenerating,
Possible increase in water hardness.
Valve drain hose is plugged or restricted.
Dirty, plugged or damaged nozzle &ven- turi assembly,
Backwash and fast rinse cycle times are not long enough.
Valve drain hose is plugged or restricted.
Fault in electronic controller or wiring har- ness connections to position switch, position switch inoperable or motor inoperable,
CORRECTION
Add salt and then use RECHARGE NOW feature.
Check for loss of power and correct. Reprogram electronic control and then use RECHARGE NOW feature.
Replace fuse, reset circuit breaker, or switch circuit on, and then use RECHARGE NOW feature.
Refer to "Breaking a Salt Bridge".
Move bypass valve(s) to "service" position.
Take apart, clean and inspect nozzle & ven- turi (see instruction decal under salt lid).
Hose must not have any kinks, sharp bends or any water flow blockage (See "Valve Drain Requirements").
Check and change time setting.
Refer to "Set Water Hardness Number" to set correctly.
Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water.
Test untreated water for hardness and iron.
Program the water softener accordingly (see "Set Water Hardness Number").
Hose must not have any kinks, sharp bends or any water flow blockage (See "Valve Drain Requirements").
Take apart, clean and inspect nozzle & ven- turi (see "Cleaning the Nozzle & Venturi").
Increase backwash & fast rinse times (see "Back Wash & Fast Rinse Times").
Hose must not have any kinks, sharp bends or any water flow blockage (see "Valve Drain Requirements").
Unplug power cord. Check all wiring con- nections to be sure they are secure. Plug in power cord and wait 6 minutes. If error code returns, call I<enmore Water Line.
Questions? Call the Kenmore Water Line
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