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8e6 Technologies ProxyBlocker manual Part 3 Troubleshooting, Hard drive failure

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APPENDICES SECTION APPENDIX F

Part 3: Troubleshooting

The text in this section explains how the server alerts the administrator to a failed component, and what to do in the event of a failure.

Hard drive failure

Step 1: Review the notification email

If a hard drive fails, a notification email is sent to the admin- istrator of the server. This email identifies the failed hard drive by its number (HD 1 or HD 2). Upon receiving this alert, the administrator should verify the status of the drives by first going to the Hardware Failure Detection window in the Administrator console.

WARNING: Do not attempt to remove any of the drives from the unit at this time. Verification of the failed drive should first be made in the Administrator console before proceeding, as data on the server will be lost in the event that the wrong drive is removed from the unit.

442	8E6 TECHNOLOGIES, PROXYBLOCKER USER GUIDE

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8e6 Technologies ProxyBlocker manual Part 3 Troubleshooting, Hard drive failure, Review the notification email

Contents

Guide Model ProxyBlocker8E6 TECHNOLOGIES, Proxyblocker User Guide 8E6 Proxyblocker User Guide 8E6 TECHNOLOGIES, Proxyblocker User Guide Contents Getting Started Introduction System screen105 Group screen 199 Library screen 248 Reporting screen 290 Introduction 311 312367 Technical Support 390Product Warranties 393 Appendix a 396 Appendix B 400Appendix C 408 Appendix D 423Appendix E 434 Appendix F 437Appendix H 448 8e6 ProxyBlocker About this User GuideIntroductory Section about this User Guide How to Use this User Guide ConventionsTerminology Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Overview Environment Requirements Workstation RequirementsNetwork Requirements Invisible Mode Filtering OperationsPass-by filtering diagram Group Types Global GroupIP diagram with a sample master IP group and its members IP GroupsFiltering Profile Types Global GroupIP group master group IP group memberStatic Filtering Profiles Master IP Group Filtering ProfileIP Sub-Group Filtering Profile Individual IP Member Filtering ProfileActive Filtering Profiles Global Filtering ProfileOverride Account Profile Time ProfileFiltering Profile Components Library Categories 8e6 Supplied CategoriesCustom Categories Service Ports RulesMinimum Filtering Level Filter Settings Filtering Rules Filtering Levels AppliedIntroductory Section Filtering Operations Sample filtering hierarchy diagram Web Access Logging Logging and BlockingInstant Messaging, Peer-to-Peer Blocking How IM and P2P Blocking WorksIM Blocking Setting up IM and P2P P2P BlockingUsing IM and P2P Block IM, P2P for All UsersBlock IM for All Users Block Specified Entities from Using IM, P2P Block P2P for All UsersBlock IM for a Specific Entity Block P2P for a Specific Entity Initial Setup Using the Administrator ConsoleGetting Started Log OnProxyBlocker Introductory Window Welcome screen Last Library Update message Welcome screen, Last Library Update text Access Main Sections Navigation TipsHelp screen Help Features Access Help TopicsTooltips Hover DisplayScreen and Window Navigation Help pop-up boxTopic Links Selected topic and its corresponding windowSelect Sub-topics 10 Sub-topics menuNavigate a Tree List 11 Tree menuTree List Topics and Sub-topics 12 Tree list topics and sub-topicsNavigate a Window with Tabs 13 Window with tabsConsole Tips and Shortcuts Navigation PathRefresh the Console Select Multiple ItemsCopy and Paste Text Calculate IP Ranges without Overlaps 15 IP Calculator pop-up windowLog Off 16 Quit dialog boxGlobal Administrator Section IntroductionSystem screen System screenGlobal Administrator Section System Screen Control System screen, Control menuFilter window Filter windowDisable Local Filtering Options Enable Local Filtering OptionsLocal Filtering Files/1systemproxyblock .html for a list of proxy patternEnable Http Packet Splitting Detection Disable Http Packet Splitting DetectionHttp Filtering Https Filtering Service Control Enable Pattern BlockingDisable Pattern Blocking Block Page Authentication window Block Page Authentication windowEnter, Edit Block Page Options Global Administrator Section System Screen Block Sample BlockGlobal Administrator Section System Screen Options Help linkRe-authentication option OptionProfile Control pop-up window ShutDown window Shut Down the ServerReboot window 10 Reboot windowReboot the Server 11 Reboot ProxyBlocker dialog box14 ProxyBlocker ready alert box Network 16 System screen, Network menuLAN Settings window 17 LAN Settings windowSpecify LAN Settings NTP Servers window 18 NTP Servers windowSpecify Network Time Protocol Servers Add an NTP ServerRemove an NTP Server Regional Setting window 19 Regional Setting windowSpecify the Time Zone, Language Set Block Page Route Table window 20 Block Page Route Table windowAdd a Router Remove a RouterAdministrator Administrator windowView Administrator Accounts Add an Administrator AccountEdit an Administrator Account Delete an Administrator AccountSecure Logon 22 System screen, Secure Logon windowLogon Settings window 23 Logon Settings windowEnable, Disable Password Expiration 24 New password entryEnable, Disable Account Lockout Global Administrator Section System Screen Logon Management 25 Logon Management windowView User Account Status, Unlock Username View Account StatusView Locked IP Address, Unlock IP Address Unlock a UsernameView Locked IPs Unlock an IP AddressView Admin, Sub Admin Interface Access 26 Assign Access ViewDiagnostics 27 System screen, Diagnostics menuSystem Command window 28 System Command windowPerform a Diagnostic Test, View Data 29 System Command, Results windowCommand Selections PingTrace Route Process listNIC configuration TOP CPU processesActive connections Routing tableRecent logins Current memory usageCPU usage System performanceSystem uptime Dfdisk usageDmesgprint kernel ring buffer View Log File window 30 View Log File windowView Log Results 31 View Log File, Results window Troubleshooting Mode window 32 Troubleshooting Mode windowUse the Troubleshooting Mode Active Profile Lookup window 33 Active Profile Lookup windowVerify Whether a Profile is Active 34 Active Profile Lookup resultsBlock URLs in this category will be blocked 108 Admin Audit Trail window Admin Audit TrailSpecify FTP Criteria FTP the Log on DemandView the Log of Administrator Changes ViewAlert 37 System screen, Alert menuAlert Settings window 38 Alert window114 Enable the Alert Feature Modify Alert SettingsDisable the Alert Feature Smtp Server Settings window Enter, Edit Smtp Server SettingsVerify Smtp Settings 40 Smtp Test Settings boxPatch 41 System screen, Patch menuLocal Patch window 42 Local Patch windowRead Information about a Software Update 43 Software update ReadmeSelect and Apply a Software Update 44 Software update installation dialog box46 Software update verification message box Undo an Applied Software Update Patch Update Log window View Log ContentsDownload Log, View, Print Contents 51 Download Complete box View the Contents of the Log 54 WinZip window Save, Print the Log File Contents 57 System screen, Mode menu ModeOperation Mode window Specify the Listening DeviceSpecify the Block Page Device Specify the Block Page DeliveryApply Settings Proxy Environment Settings window 59 Proxy Environment Settings windowUse a Local Proxy Server Use Proxy PortAuthentication 60 System screen, Authentication menuNIC Mode NIC Mode windowView the NIC Negotiation 62 NIC Negotiation windowModify the NIC Mode Setting Backup/Restore Backup/Restore windowBackup Procedures Perform a Backup 64 ProxyBlocker Backup dialog boxDownload a File 65 File Download box67 Download complete box Perform a Restoration Upload a File to the ServerRestore Configurations to the Server 69 Choose file windowRemove a Backup File View Backup and Restoration DetailsReset Reset windowReset All Server Settings Snmp Snmp windowEnable Snmp Specify Monitoring SettingsSet up Community Token for Public Access Create, Build the Access Control ListHardware Failure Detection Hardware Failure Detection windowView the Status of the Hard Drives Strikes Blocking Strikes Blocking windowConfiguration Set up Blocking CriteriaReset All Workstations LockSample Settings Overblocking or Underblocking157 Set up Email Alert Criteria Email AlertSet up Email Alert Recipients 77 The Daily Schedule pop-up windowSet up Users Authorized to Unlock Workstations Logon AccountsRemove Email Alert Recipients Deactivate an Authorized Logon Account Delete a Logon AccountSet up Categories to Receive Strikes or No Strikes CategoriesRe-login window Go to X Strikes Unlock Workstation GUIStrikes Unlock Workstation Unlock a WorkstationSet up an Email Address to Receive Alerts Remove an Email Address from the Alert ListClose the Pop-up Window Click SubscribeWarn Option Setting Warn Option Setting windowSpecify the Interval for Re-displaying the Warn Customization 83 System screen, Customization menuCommon Customization window 84 Common Customization windowEnable, Disable Features 171 Lock Page Customization window 85 Lock Page Customization windowEdit Entries, Setting Preview Sample Lock 86 Sample Customized LockBlock Page Customization window 87 Block Page Customization windowAdd, Edit Entries Preview Sample Block 88 Sample Customized Block178 Warn Page Customization window 89 Warn Page Customization window180 Preview Sample Warning 90 Sample Customized Warning182 183 Profile Control window 91 Profile Control windowEdit Entries Quota Block Page Customization window 92 Quota Block Page Customization window187 Preview Sample Quota Block 93 Sample Customized Quota BlockQuota Notice Page Customization window 94 Quota Notice Page Customization window190 Preview Sample Quota Notice 95 Sample Customized Quota Notice192 Quota Setting Quota Setting windowConfigure Quota Hit Settings Reset QuotasReset Quotas Now Set up a Schedule to Automatically Reset Quotas Delete a Quota Reset Time from the ScheduleAt the New Reset Time Hhmm field Quota Notice 97 Sample Quota NoticeQuota Block 98 Sample Quota Block198 Group screen Group screen200 Global Group Group screen, Global Group menuRange to Detect Settings window, main window Range to Detect windowRange to Detect Settings, second window Add a Segment to the NetworkRange to Detect Setup Wizard Step205 Range to Detect Setup Wizard window, Step Optional207 208 209 10 Range to Detect Setup Wizard window, Step Range to Detect Advanced Settings 11 Range to Detect Advanced Settings windowModify a Segment of the Network Remove a Segment from the NetworkRules window 12 Rules windowView Criteria for a Rule Add a Rule215 Modify a Rule Copy a RuleClick Save Rule Remove a Rule Click Delete RuleGlobal Group Profile window 13 Global Group Profile window, Category tabCategory Profile Create, Edit a List of Selected Categories220 221 Create, Edit a List of Service Ports PortDefault Redirect URL Create, Edit the Redirect URLFilter Options Create, Edit the Filter OptionsStrikes Blocking Search Engine Keyword Filter Control URL Keyword Filter Control Override Account window 17 Override Account windowAdd an Override Account Category Profile 18 Override Account pop-up window, Rule tab231 232 Redirect URL 19 Override Account pop-up window, Redirect tabFilter Options 20 Override Account pop-up window, Filter Options tab235 236 Change the Password Edit an Override AccountModify an Override Account Minimum Filtering Level window Delete an Override AccountMinimum Filtering Categories 21 Minimum Filtering Level window, Min. Filtering Categories Create, Edit Minimum Filtering Categories 22 Minimum Filtering Level window, Port tab Minimum Filtering Bypass Options 23 Minimum Filtering Level window, Min. Filter Bypass tabSpecify Minimum Filtering Bypass Options Refresh All Refresh All Main Branches24 Group screen, IP menu Add Group Add a Master IP GroupRefresh Refresh IP GroupsLibrary screen Library screen249 Updates Library screen, Updates menuConfiguration window Set a Time for Updates to be RetrievedOptional Specify a Proxy Server Select the Log LevelManual Update window Manual Update windowSpecify the Type of On Demand Update Additional Language Support window Select Additional Languages256 Library Update Log window View the Library Update ProcessDownload Log dialog box Download Complete box 10 Folder containing downloaded file 12 WinZip window 15 Notepad Emergency Update Log window View the Emergency Software Update ProcessDownload the Software Update Log File Library Lookup Library Lookup windowURL Lookup, Removal Perform a URL CheckSubmit an Email to the Administrator Remove a URLClick Email Result Search Engine Keyword Lookup, Removal Reload the LibraryPerform a Search Engine Keyword Check Remove a Search Engine KeywordCategory Weight System Category Weight System windowMethod for Weighting Library Categories View the Current SelectionsWeighting Library Categories Select the category from the No Weight Categories list boxNntp Newsgroup Nntp Newsgroup windowAdd a Newsgroup to the Library Remove a Newsgroup from the Library Category Groups 20 Library screen, Category Groups menu275 Library Details window View Library DetailsURLs window 22 URLs window, Action tabView a List of URLs in the Library Category 23 URLs window, View tabAdd or Remove URLs, Reload the Library Add a URL to the Library CategoryClick Apply Action Add a Wildcard URL to the Library Category Remove a URL from the Library Category Reload the LibraryURL Keywords window 24 URL Keywords windowView a List of URL Keywords Add or Remove URL KeywordsAdd a URL Keyword to the Library Category Remove a URL Keyword from the LibraryUpload a List of URL Keywords to the Library Upload a List of URL Keyword AdditionsUpload a List of URL Keyword Deletions Search Engine Keywords window 26 Search Engine Keywords windowView a List of Search Engine Keywords Add or Remove Search Engine KeywordsAdd a Search Engine Keyword to the Library Upload a List of Search Engine Keywords Remove a Search Engine Keyword from the LibraryUpload a List of Search Engine Keyword Additions Upload a List of Search Engine Keyword Deletions Reporting screen Reporting screenReport Configuration Report Configuration windowSpecify the Reporting Device 8e6 Enterprise Reporter Edit ER Server InformationExecute Log Transfer Now View Transfer Activity to the EROther Device Enter or Edit Server Information295 View Transfer Activity to the Reporting Device Real Time Probe Real Time Probe windowEnable Real Time Probes Set up Real Time ProbesExclude an IP Address from Real Time Probing Report Recipients Remove IPs from the White ListSpecify Email File Criteria Set up Email Addresses to Receive Reports Remove Email AddressesSet up Users Authorized to Create Probes Real Time Probe window, Logon Accounts tab302 Re-login window Go to Real Time Probe Reports GUIReal Time Probe Reports Create a Real Time Probe305 Enter the Total Run Time in Minutes View Real Time Probe Details 11 Real Time Probe Reports, View tabView option 12 Real Time Information boxProperties option 13 Probe Properties boxStop, Delete options Email optionGroup Administrator Section 312 Refresh the Master IP Group, Member Group screen, IP menuMaster IP Group Group screen, master IP group menuChange the Group Administrator Password Group Details windowMembers window Add the IP Address of the MemberRemove a Member from the Group Override Account window 319 Override Account pop-up window, Rule tab 321 322 Override Account pop-up window, Redirect tab Override Account pop-up window, Filter Options tab 325 326 327 Group Profile window 10 Group Profile window, Profile tab329 330 Redirect URL 11 Group Profile window, Redirect URL tab12 Group Profile window, Filter Options tab 333 Custom Categories, see Library screen, URL Keywords window Exception URL window 13 Exception URL windowBlock URL frame ByPass URL frameTime Profile window Add a Time Profile15 Adding Time Profile 339 340 341 342 17 Time Profile pop-up window, Rule tab 18 Time Profile pop-up window, Redirect URL tab 19 Time Profile pop-up window, Filter Options tab Exception URL 20 Time Profile pop-up window, Exception tab347 Modify a Time Profile Delete a Time ProfileUpload/Download IP Profile window 21 Upload/Download IP Profile windowUpload IP Profiles 22 Upload IP Profiles pop-up windowDownload Profile 23 Download IP Profiles windowAdd Sub Group Add an IP Sub GroupAdd Individual IP Add an Individual IP MemberDelete Group Delete a Master IP Group ProfilePaste Sub Group Paste a Copied IP Sub GroupSub Group 27 Group screen, Sub Group menuSub Group IP Group window View IP Sub-Group DetailsAdd IP Sub-Group Details 29 Sub Group IP Group window, fields activated30 Members window Sub Group Profile window Modify Sub-Group MembersDelete Sub Group Delete an IP Sub-GroupCopy Sub Group Copy an IP Sub-GroupIndividual IP 31 Group screen, Individual IP menuMember window Enter the IP Address of the MemberIndividual IP Profile window Delete Individual IP Delete an Individual IP Member367 Library Lookup window Look up a URL Look up a Search Engine Keyword Custom Categories Library screen, custom library category menuView, Edit Library Details Library Details windowURLs window, Action tab URLs window, View tab Add or Remove URLs or Wildcard URLs 376 377 Upload a Master List to the Library Upload a Master List of URLsLibrary File Content/IP Lookup Options Upload a Master List of Wildcard URLs Upload Custom Library WildCard URL window10 Library File Content/IP Lookup Options 382 11 URL Keywords window 384 12 Upload Library Keyword pop-up window 13 Search Engine Keywords window 387 Upload a Master List of Search Engine Keywords Delete Category Delete a Custom CategoryTechnical Support HoursContact Information Office Locations and Phone Numbers 8e6 Corporate Headquarters USA8e6 Taiwan Support Procedures 392Standard Warranty Product WarrantiesTechnical Support and Service 394Extended Warranty optional Extended Technical Support and ServiceAppendix a Filtering Profile Format and RulesPort command codes Filter Mode ValuesRule Criteria Port NumbersCategory command codes Category CodesFilter Option codes Quota formatAppendix B Traveler Log MessagesCommand Executed More than Once System Command ExecutionGeneral Activity Startup, FinishLibrary Download Process Library Update Process Printstack TraceCustomer Feedback Module Option Error Messages Weekly Update 7 Days Library Summary MessagesFull URL Library Update URLs, URL Keywords All Library Updates includes all other msgsIM and P2P Pattern File Update Newsgroup Library Update NewsPatch Update Emergency UpdateSearch Engine Keywords Library Update Enable block page redirection Appendix CCreate a Custom Block Part I Modify the ProxyBlockerExclude filtering server for block page IP Option 2 Modify the ProxyBlocker consoleSet up a Web server Part II Customize the BlockCreate a customized block Show 8e6’s information in the block page optionalPart III Restart the ProxyBlocker Implement the further option optionalCustomized block page examples Reference Html413 CGI written in Perl Embed data in query stringUse Java Script to post form data CGIPrint body\n CGI written in C Entries20Entriesindex.val = char *fmakewordstdin, &, &datasize 419 Ifurlx = urly == % 421 Return Void getquerychar *paramd, char **paramv Appendix D Override Pop-up BlockersIf Pop-up Blocking is Enabled Yahoo! Toolbar Pop-up BlockerAdd Override Account to the White List Fig. D-3 Allow pop-ups from source Fig. D-4 # blocked icon enabled Google Toolbar Pop-up BlockerTemporarily Disable Pop-up Blocking AdwareSafe Pop-up BlockerMozilla Firefox Pop-up Blocker Fig. D-6 Mozilla Firefox Popup Windows PreferencesSet up Pop-up Blocking Windows XP SP2 Pop-up BlockerUse the Internet Options dialog box Fig. D-8 Toolbar setup Use the IE ToolbarFig. D-9 Pop-up Blocker Settings Set up the Information Bar Access your Override AccountUse the Information Bar Click the Information Bar for settings options Configure ProxyBlocker for ER Reporting Entries in the ProxyBlocker Admin consoleAppendix E Fig. E-2 Report Configuration window, Log tab Entries in the ER Administrator console RAID Maintenance Appendix FPart 1 Hardware Components LED indicators in SL units Part 2 Server InterfaceColor Condition Description Indicator LEDFront control panels on SL units 441 Part 3 Troubleshooting Hard drive failureReview the notification email Verify the failed drive in the Admin console Fig. F-2 Hardware Failure Detection windowReplace the failed hard drive Power supply failure Identify the failed power supplyUnplug the power cord Rebuild the hard driveReplace the failed power supply Fan failure Identify a fan failureAppendix H Glossary449 450 451 452 453 454 Index Numerics456 FTP IP 14, 245 types 459 460 NAT P2P 463 464 465 Traveler 2, 254, 274, 400 definition Wildcard 266, 277, 280, 369, 373, 376 window, terminology 468