Use the Troubleshooting Mode | 8e6 Technologies ProxyBlocker

GLOBAL ADMINISTRATOR SECTION CHAPTER 1: SYSTEM SCREEN

Use the Troubleshooting Mode

1.Click Enable to begin working in the troubleshooting mode.

2.In the Packet Logging frame, select the Packet Logging Time from the available selections (10 seconds, 30 seconds, 60 seconds). This time is the interval during which the server captures packets in real time, ranging from the moment the command is executed until the designated point of time in the future.

3.At the Capture Device field, the default listening device for the operation mode displays. If necessary, make a selection from the pull-down menu that corresponds to the operation mode used on the network—”LAN2” or “LAN1”.

4.At the Promiscuous Mode field, the default choice (“on” or “off”) displays, based on the operation mode that was selected. The promiscuous mode is a mode of operation in which each data packet that is sent will be received and read by the Network Interface Card (NIC).

5.If necessary, click the appropriate radio button to indicate whether to turn the promiscuous mode on or off. If “on” is selected, the ProxyBlocker will watch all network traffic as in the invisible mode. If “off” is selected, the Proxy- Blocker will only capture packets sent to or from the ProxyBlocker.

6.At the Capture String/Rule field, select the type of packets to be captured: Transmission Control Protocol (TCP); Address Resolution Protocol (ARP); packets destined to a specified port (80, 443, 81); packets destined to the ProxyBlocker; packets sent to or from port 20 or 21; or packets sent to the Virtual IP address’s port 137 or 139.

7.Click Execute to display results in the Result list box.

104	8E6 TECHNOLOGIES, PROXYBLOCKER USER GUIDE

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8e6 Technologies ProxyBlocker manual Use the Troubleshooting Mode

Contents

Guide Model ProxyBlocker 8E6 TECHNOLOGIES, Proxyblocker User Guide 8E6 Proxyblocker User Guide 8E6 TECHNOLOGIES, Proxyblocker User Guide Contents Getting Started Introduction System screen 105 Group screen 199 Library screen 248 Reporting screen 290 Introduction 311 312 Technical Support 390 367Product Warranties 393 Appendix C 408 Appendix a 396Appendix B 400 Appendix D 423 Appendix F 437 Appendix E 434Appendix H 448 8e6 ProxyBlocker About this User Guide Introductory Section about this User Guide How to Use this User Guide Conventions Terminology Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Introductory Section HOW to USE this User Guide Overview Workstation Requirements Environment RequirementsNetwork Requirements Invisible Mode Filtering Operations Pass-by filtering diagram Group Types Global Group IP diagram with a sample master IP group and its members IP Groups IP group master group Filtering Profile TypesGlobal Group IP group member IP Sub-Group Filtering Profile Static Filtering ProfilesMaster IP Group Filtering Profile Individual IP Member Filtering Profile Override Account Profile Active Filtering ProfilesGlobal Filtering Profile Time Profile Filtering Profile Components 8e6 Supplied Categories Library CategoriesCustom Categories Rules Service PortsMinimum Filtering Level Filter Settings Filtering Rules Filtering Levels Applied Introductory Section Filtering Operations Sample filtering hierarchy diagram Web Access Logging Logging and Blocking How IM and P2P Blocking Works Instant Messaging, Peer-to-Peer BlockingIM Blocking Setting up IM and P2P P2P Blocking Block IM, P2P for All Users Using IM and P2PBlock IM for All Users Block P2P for All Users Block Specified Entities from Using IM, P2PBlock IM for a Specific Entity Block P2P for a Specific Entity Getting Started Initial SetupUsing the Administrator Console Log On ProxyBlocker Introductory Window Welcome screen Last Library Update message Welcome screen, Last Library Update text Access Main Sections Navigation Tips Help screen Help Features Access Help Topics Tooltips Hover Display Screen and Window Navigation Help pop-up box Topic Links Selected topic and its corresponding window Select Sub-topics 10 Sub-topics menu Navigate a Tree List 11 Tree menu Tree List Topics and Sub-topics 12 Tree list topics and sub-topics Navigate a Window with Tabs 13 Window with tabs Console Tips and Shortcuts Navigation Path Select Multiple Items Refresh the ConsoleCopy and Paste Text Calculate IP Ranges without Overlaps 15 IP Calculator pop-up window Log Off 16 Quit dialog box Global Administrator Section Introduction System screen System screen Global Administrator Section System Screen Control System screen, Control menu Filter window Filter window Local Filtering Disable Local Filtering OptionsEnable Local Filtering Options Files/1systemproxyblock .html for a list of proxy pattern Disable Http Packet Splitting Detection Enable Http Packet Splitting DetectionHttp Filtering Https Filtering Service Control Enable Pattern Blocking Disable Pattern Blocking Block Page Authentication window Block Page Authentication window Enter, Edit Block Page Options Global Administrator Section System Screen Block Sample Block Global Administrator Section System Screen Options Help link Re-authentication option Option Profile Control pop-up window ShutDown window Shut Down the Server Reboot window 10 Reboot window Reboot the Server 11 Reboot ProxyBlocker dialog box 14 ProxyBlocker ready alert box Network 16 System screen, Network menu LAN Settings window 17 LAN Settings window Specify LAN Settings NTP Servers window 18 NTP Servers window Add an NTP Server Specify Network Time Protocol ServersRemove an NTP Server Regional Setting window 19 Regional Setting window Specify the Time Zone, Language Set Block Page Route Table window 20 Block Page Route Table window Add a Router Remove a Router Administrator Administrator window View Administrator Accounts Add an Administrator Account Edit an Administrator Account Delete an Administrator Account Secure Logon 22 System screen, Secure Logon window Logon Settings window 23 Logon Settings window Enable, Disable Password Expiration 24 New password entry Enable, Disable Account Lockout Global Administrator Section System Screen Logon Management 25 Logon Management window View User Account Status, Unlock Username View Account Status View Locked IPs View Locked IP Address, Unlock IP AddressUnlock a Username Unlock an IP Address View Admin, Sub Admin Interface Access 26 Assign Access View Diagnostics 27 System screen, Diagnostics menu System Command window 28 System Command window Perform a Diagnostic Test, View Data 29 System Command, Results window Trace Route Command SelectionsPing Process list Active connections NIC configurationTOP CPU processes Routing table CPU usage Recent loginsCurrent memory usage System performance Dfdisk usage System uptimeDmesgprint kernel ring buffer View Log File window 30 View Log File window View Log Results 31 View Log File, Results window Troubleshooting Mode window 32 Troubleshooting Mode window Use the Troubleshooting Mode Active Profile Lookup window 33 Active Profile Lookup window Verify Whether a Profile is Active 34 Active Profile Lookup results Block URLs in this category will be blocked 108 Admin Audit Trail window Admin Audit Trail Specify FTP Criteria FTP the Log on Demand View the Log of Administrator Changes View Alert 37 System screen, Alert menu Alert Settings window 38 Alert window 114 Modify Alert Settings Enable the Alert FeatureDisable the Alert Feature Smtp Server Settings window Enter, Edit Smtp Server Settings Verify Smtp Settings 40 Smtp Test Settings box Patch 41 System screen, Patch menu Local Patch window 42 Local Patch window Read Information about a Software Update 43 Software update Readme Select and Apply a Software Update 44 Software update installation dialog box 46 Software update verification message box Undo an Applied Software Update Patch Update Log window View Log Contents Download Log, View, Print Contents 51 Download Complete box View the Contents of the Log 54 WinZip window Save, Print the Log File Contents 57 System screen, Mode menu Mode Operation Mode window Specify the Listening Device Specify the Block Page Device Specify the Block Page Delivery Apply Settings Proxy Environment Settings window 59 Proxy Environment Settings window Use a Local Proxy Server Use Proxy Port Authentication 60 System screen, Authentication menu NIC Mode NIC Mode window View the NIC Negotiation 62 NIC Negotiation window Modify the NIC Mode Setting Backup/Restore Backup/Restore window Backup Procedures Perform a Backup 64 ProxyBlocker Backup dialog box Download a File 65 File Download box 67 Download complete box Perform a Restoration Upload a File to the Server Restore Configurations to the Server 69 Choose file window Remove a Backup File View Backup and Restoration Details Reset window ResetReset All Server Settings Snmp Snmp window Set up Community Token for Public Access Enable SnmpSpecify Monitoring Settings Create, Build the Access Control List Hardware Failure Detection Hardware Failure Detection window View the Status of the Hard Drives Strikes Blocking Strikes Blocking window Configuration Set up Blocking Criteria Reset All Workstations Lock Sample Settings Overblocking or Underblocking 157 Set up Email Alert Criteria Email Alert Set up Email Alert Recipients 77 The Daily Schedule pop-up window Logon Accounts Set up Users Authorized to Unlock WorkstationsRemove Email Alert Recipients Deactivate an Authorized Logon Account Delete a Logon Account Set up Categories to Receive Strikes or No Strikes Categories Re-login window Go to X Strikes Unlock Workstation GUI Strikes Unlock Workstation Unlock a Workstation Close the Pop-up Window Set up an Email Address to Receive AlertsRemove an Email Address from the Alert List Click Subscribe Warn Option Setting Warn Option Setting window Specify the Interval for Re-displaying the Warn Customization 83 System screen, Customization menu Common Customization window 84 Common Customization window Enable, Disable Features 171 Lock Page Customization window 85 Lock Page Customization window Edit Entries, Setting Preview Sample Lock 86 Sample Customized Lock Block Page Customization window 87 Block Page Customization window Add, Edit Entries Preview Sample Block 88 Sample Customized Block 178 Warn Page Customization window 89 Warn Page Customization window 180 Preview Sample Warning 90 Sample Customized Warning 182 183 Profile Control window 91 Profile Control window Edit Entries Quota Block Page Customization window 92 Quota Block Page Customization window 187 Preview Sample Quota Block 93 Sample Customized Quota Block Quota Notice Page Customization window 94 Quota Notice Page Customization window 190 Preview Sample Quota Notice 95 Sample Customized Quota Notice 192 Quota Setting Quota Setting window Reset Quotas Configure Quota Hit SettingsReset Quotas Now Delete a Quota Reset Time from the Schedule Set up a Schedule to Automatically Reset QuotasAt the New Reset Time Hhmm field Quota Notice 97 Sample Quota Notice Quota Block 98 Sample Quota Block 198 Group screen Group screen 200 Global Group Group screen, Global Group menu Range to Detect Settings window, main window Range to Detect window Range to Detect Settings, second window Add a Segment to the Network Range to Detect Setup Wizard Step 205 Range to Detect Setup Wizard window, Step Optional 207 208 209 10 Range to Detect Setup Wizard window, Step Range to Detect Advanced Settings 11 Range to Detect Advanced Settings window Modify a Segment of the Network Remove a Segment from the Network Rules window 12 Rules window View Criteria for a Rule Add a Rule 215 Copy a Rule Modify a RuleClick Save Rule Remove a Rule Click Delete Rule Global Group Profile window 13 Global Group Profile window, Category tab Category Profile Create, Edit a List of Selected Categories 220 221 Create, Edit a List of Service Ports Port Default Redirect URL Create, Edit the Redirect URL Filter Options Create, Edit the Filter Options Strikes Blocking Search Engine Keyword Filter Control URL Keyword Filter Control Override Account window 17 Override Account window Add an Override Account Category Profile 18 Override Account pop-up window, Rule tab 231 232 Redirect URL 19 Override Account pop-up window, Redirect tab Filter Options 20 Override Account pop-up window, Filter Options tab 235 236 Edit an Override Account Change the PasswordModify an Override Account Delete an Override Account Minimum Filtering Level windowMinimum Filtering Categories 21 Minimum Filtering Level window, Min. Filtering Categories Create, Edit Minimum Filtering Categories 22 Minimum Filtering Level window, Port tab Minimum Filtering Bypass Options 23 Minimum Filtering Level window, Min. Filter Bypass tab Specify Minimum Filtering Bypass Options Refresh All Refresh All Main Branches 24 Group screen, IP menu Add Group Add a Master IP Group Refresh Refresh IP Groups Library screen Library screen 249 Updates Library screen, Updates menu Configuration window Set a Time for Updates to be Retrieved Optional Specify a Proxy Server Select the Log Level Manual Update window Manual Update window Specify the Type of On Demand Update Additional Language Support window Select Additional Languages 256 Library Update Log window View the Library Update Process Download Log dialog box Download Complete box 10 Folder containing downloaded file 12 WinZip window 15 Notepad Emergency Update Log window View the Emergency Software Update Process Download the Software Update Log File Library Lookup Library Lookup window URL Lookup, Removal Perform a URL Check Remove a URL Submit an Email to the AdministratorClick Email Result Perform a Search Engine Keyword Check Search Engine Keyword Lookup, RemovalReload the Library Remove a Search Engine Keyword Category Weight System Category Weight System window Method for Weighting Library Categories View the Current Selections Weighting Library Categories Select the category from the No Weight Categories list box Nntp Newsgroup window Nntp NewsgroupAdd a Newsgroup to the Library Remove a Newsgroup from the Library Category Groups 20 Library screen, Category Groups menu 275 Library Details window View Library Details URLs window 22 URLs window, Action tab View a List of URLs in the Library Category 23 URLs window, View tab Add a URL to the Library Category Add or Remove URLs, Reload the LibraryClick Apply Action Add a Wildcard URL to the Library Category Remove a URL from the Library Category Reload the Library URL Keywords window 24 URL Keywords window Add a URL Keyword to the Library Category View a List of URL KeywordsAdd or Remove URL Keywords Remove a URL Keyword from the Library Upload a List of URL Keywords to the Library Upload a List of URL Keyword Additions Upload a List of URL Keyword Deletions Search Engine Keywords window 26 Search Engine Keywords window Add or Remove Search Engine Keywords View a List of Search Engine KeywordsAdd a Search Engine Keyword to the Library Remove a Search Engine Keyword from the Library Upload a List of Search Engine KeywordsUpload a List of Search Engine Keyword Additions Upload a List of Search Engine Keyword Deletions Reporting screen Reporting screen Report Configuration window Report ConfigurationSpecify the Reporting Device 8e6 Enterprise Reporter Edit ER Server Information Execute Log Transfer Now View Transfer Activity to the ER Other Device Enter or Edit Server Information 295 View Transfer Activity to the Reporting Device Real Time Probe Real Time Probe window Set up Real Time Probes Enable Real Time ProbesExclude an IP Address from Real Time Probing Remove IPs from the White List Report RecipientsSpecify Email File Criteria Set up Email Addresses to Receive Reports Remove Email Addresses Set up Users Authorized to Create Probes Real Time Probe window, Logon Accounts tab 302 Re-login window Go to Real Time Probe Reports GUI Real Time Probe Reports Create a Real Time Probe 305 Enter the Total Run Time in Minutes View Real Time Probe Details 11 Real Time Probe Reports, View tab View option 12 Real Time Information box Properties option 13 Probe Properties box Stop, Delete options Email option Group Administrator Section 312 Refresh the Master IP Group, Member Group screen, IP menu Master IP Group Group screen, master IP group menu Change the Group Administrator Password Group Details window Members window Add the IP Address of the Member Remove a Member from the Group Override Account window 319 Override Account pop-up window, Rule tab 321 322 Override Account pop-up window, Redirect tab Override Account pop-up window, Filter Options tab 325 326 327 Group Profile window 10 Group Profile window, Profile tab 329 330 Redirect URL 11 Group Profile window, Redirect URL tab 12 Group Profile window, Filter Options tab 333 Custom Categories, see Library screen, URL Keywords window Exception URL window 13 Exception URL window Block URL frame ByPass URL frame Time Profile window Add a Time Profile 15 Adding Time Profile 339 340 341 342 17 Time Profile pop-up window, Rule tab 18 Time Profile pop-up window, Redirect URL tab 19 Time Profile pop-up window, Filter Options tab Exception URL 20 Time Profile pop-up window, Exception tab 347 Modify a Time Profile Delete a Time Profile Upload/Download IP Profile window 21 Upload/Download IP Profile window Upload IP Profiles 22 Upload IP Profiles pop-up window Download Profile 23 Download IP Profiles window Add Sub Group Add an IP Sub Group Add Individual IP Add an Individual IP Member Delete Group Delete a Master IP Group Profile Paste Sub Group Paste a Copied IP Sub Group Sub Group 27 Group screen, Sub Group menu Sub Group IP Group window View IP Sub-Group Details Add IP Sub-Group Details 29 Sub Group IP Group window, fields activated 30 Members window Sub Group Profile window Modify Sub-Group Members Delete Sub Group Delete an IP Sub-Group Copy Sub Group Copy an IP Sub-Group Individual IP 31 Group screen, Individual IP menu Member window Enter the IP Address of the Member Individual IP Profile window Delete Individual IP Delete an Individual IP Member 367 Library Lookup window Look up a URL Look up a Search Engine Keyword Custom Categories Library screen, custom library category menu View, Edit Library Details Library Details window URLs window, Action tab URLs window, View tab Add or Remove URLs or Wildcard URLs 376 377 Upload a Master List to the Library Upload a Master List of URLs Library File Content/IP Lookup Options Upload a Master List of Wildcard URLs Upload Custom Library WildCard URL window 10 Library File Content/IP Lookup Options 382 11 URL Keywords window 384 12 Upload Library Keyword pop-up window 13 Search Engine Keywords window 387 Upload a Master List of Search Engine Keywords Delete Category Delete a Custom Category Hours Technical SupportContact Information 8e6 Corporate Headquarters USA Office Locations and Phone Numbers8e6 Taiwan Support Procedures 392 Standard Warranty Product Warranties Technical Support and Service 394 Extended Warranty optional Extended Technical Support and Service Appendix a Filtering Profile Format and Rules Rule Criteria Port command codesFilter Mode Values Port Numbers Category command codes Category Codes Filter Option codes Quota format Appendix B Traveler Log Messages General Activity Command Executed More than OnceSystem Command Execution Startup, Finish Library Download Process Printstack Trace Library Update ProcessCustomer Feedback Module Option Error Messages Weekly Update 7 Days Library Summary Messages IM and P2P Pattern File Update Full URL Library Update URLs, URL KeywordsAll Library Updates includes all other msgs Newsgroup Library Update News Emergency Update Patch UpdateSearch Engine Keywords Library Update Create a Custom Block Enable block page redirectionAppendix C Part I Modify the ProxyBlocker Exclude filtering server for block page IP Option 2 Modify the ProxyBlocker console Create a customized block Set up a Web serverPart II Customize the Block Show 8e6’s information in the block page optional Implement the further option optional Part III Restart the ProxyBlockerCustomized block page examples Reference Html 413 CGI written in Perl Embed data in query string Use Java Script to post form data CGI Print body\n CGI written in C Entries20 Entriesindex.val = char *fmakewordstdin, &, &datasize 419 Ifurlx = urly == % 421 Return Void getquerychar *paramd, char **paramv Appendix D Override Pop-up Blockers Yahoo! Toolbar Pop-up Blocker If Pop-up Blocking is EnabledAdd Override Account to the White List Fig. D-3 Allow pop-ups from source Fig. D-4 # blocked icon enabled Google Toolbar Pop-up Blocker Temporarily Disable Pop-up Blocking AdwareSafe Pop-up Blocker Mozilla Firefox Pop-up Blocker Fig. D-6 Mozilla Firefox Popup Windows Preferences Windows XP SP2 Pop-up Blocker Set up Pop-up BlockingUse the Internet Options dialog box Fig. D-8 Toolbar setup Use the IE Toolbar Fig. D-9 Pop-up Blocker Settings Access your Override Account Set up the Information BarUse the Information Bar Click the Information Bar for settings options Entries in the ProxyBlocker Admin console Configure ProxyBlocker for ER ReportingAppendix E Fig. E-2 Report Configuration window, Log tab Entries in the ER Administrator console Appendix F RAID MaintenancePart 1 Hardware Components LED indicators in SL units Part 2 Server Interface Color Condition Description Indicator LED Front control panels on SL units 441 Hard drive failure Part 3 TroubleshootingReview the notification email Verify the failed drive in the Admin console Fig. F-2 Hardware Failure Detection window Replace the failed hard drive Unplug the power cord Power supply failureIdentify the failed power supply Rebuild the hard drive Replace the failed power supply Fan failure Identify a fan failure Appendix H Glossary 449 450 451 452 453 454 Index Numerics 456 FTP IP 14, 245 types 459 460 NAT P2P 463 464 465 Traveler 2, 254, 274, 400 definition Wildcard 266, 277, 280, 369, 373, 376 window, terminology 468