Before You Call
•Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square and have sufficient room for range clearance.
Cannot move appliance | easily. Appliance | Cabinets | not square or are built in too tightly. Contact | builder or installer | to make | |
must be accessible | for | service, | appliance | accessible. |
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Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Oven | control | beeps | and | displays | any F | Electronic | control | has | detected | a fault | condition. | PressSTOP/CLEARtoclearthedisplay |
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code error (for | example | Fll). |
| and | stop | beeping. | Reprogram | oven. | If fault | recurs, record | fault | number. | Press | STOP/ | _'_ | ||||||||||||||||||||
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| CLEAR | and | call |
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| for | assistance | (See back | cover). |
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Surface | burners | do | not | light. |
| Surface | Control | knob | has | not | been | completely | turned | to | LITE. | Push | in | and | turn | the | [_ | ||||||||||||||
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| Surface | Control | knob | to | LITE | until |
| burner | ignites | and then | turn | control | knob | to |
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| desired | flame | size. |
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| Burner | ports | are | clogged. |
| With | the burners | OFF, | use | a | wire or needle |
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| to clean | ports. See | Cleaning the | Cooktop, | Burner | Caps, | Burner | Heads & | Grates | in |
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| the | General | Care & |
| Cleaning | section | for | complete | instructions. |
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| Range | power | cord | is | disconnected |
| from | outlet | (electric | ignition | models | only). | Be |
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| sure | cord | is | securely |
| plugged | into the outlet. |
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| Electrical |
| power | outage | (electric | ignition | models |
| only). | Burners | can | be | lit | manually. |
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| See | Setting | Surface |
| Controls. |
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Surface | burner | flame | burns | half | way | Burner | ports | are | clogged. |
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| OFF, | clean | ports | by | using | a |
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around. |
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| wire | or | needle. |
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| Moisture |
| is present | after | cleaning. |
| Lightly | fan the | flame | and | allow | burner | to | operate |
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| until | flame | is | full. Dry | the | burners | thoroughly | and | follow | instructions | under Cleaning |
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| the | Cooktop, | Burner |
| Caps, | Burner | Heads | & | Grates | in the | General Care & Cleaning |
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Surface | burner | flame | is | orange. |
| Dust | particles | in | main | line. | Allow | the | burner | to | operate | a | few | minutes | until | flame |
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| turns | blue. |
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| In coastal | areas, | a | slightly | orange |
| flame | is | unavoidable | due | to | salt | air. |
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Oven does not operate.
Entire appliance does not operate.
Oven light or lights do not work.
No electrical power to the appliance. See steps under Entire Appliance Does Not Operate in the Before You Call section.
Be sure the oven controls are set correctly for the desired function. See Setting Oven
Controls or Entire Appliance Does Not Operate (see below).
Make sure power cord/plug is plugged correctly into outlet. Check household circuit breakers.
Service wiring is not complete. Call
Power outage. Check house lights to be sure. Call your local electric company for service.
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