Kodak 6800 manual Troubleshooting, Resolving Potential Problems

6 Troubleshooting

Resolving Potential Problems

Problem	Description or Cause	Possible Solution
Paper jam; error light is on,	The paper is stuck in the	Clear the paper jam. See “Clearing a Paper Jam”
printer does not operate	printer.	on page 6-3.
Prints have linear streaks	The thermal head is dirty.	Clean the thermal head. See “Cleaning the
		Thermal Head and Stripper Plate” on page 5-2.
		If the problem persists, the heating element may
		be damaged. Contact your KODAK
		representative for service.
Prints have streaks made up of	The cleaning rollers are dirty.	Clean the cleaning rollers. See “Cleaning the
small dots		Cleaning Rollers” on page 5-3.
Print size or aspect ratio is not	The image file or printing	In your photo printing software application:
what you expected	options need to be adjusted in	•	Use the Fit to Page or Clip options (may not
	your photo printing software		be offered by all photo printing
	application.
			applications).
		•	Adjust the image size to match the paper
			size.
		•	Make sure the Portrait / Landscape setting
			matches the orientation of the picture.
		•	For details, see the photo printing
			application online Help.
		NOTE: It is not necessary to adjust the image
			resolution (dpi) to match the printer
			resolution. The printer driver
			automatically scales your image to
			match the printer resolution.
Insufficient Memory errors occur	Your computer is low on RAM	• Minimize the number of images that are open
on your computer (not on the	and/or disk caching memory.		at the same time.
printer) after making a substantial	This can happen when you are	•	Purge the contents of the clipboard often.
number of prints	manipulating (rotating,	•	Close all applications except the photo
	scaling, retouching, etc.)
			printing software application.
	high-resolution images (>72
		• See the photo printing software application
	dpi).
			online Help for tips on memory optimization.
		•	See page A-1for minimum and
			recommended system requirements.

6-1