Troubleshooting
2. Carefully open the top cover.
CAUTION:
The thermal head becomes extremely hot during normal operation. Do not touch it.
3. Remove the ribbon.
4. Look inside the ribbon compartment and carefully remove any pieces of paper.
5. Load the ribbon (see page
6. Close the top cover.
7. Turn on the printer.
If the Paper Jam message is still displayed on the operator panel, contact KODAK Service and Support.
Recovering from a Power Interruption
CAUTION:
If the printer loses power while printing, the printer stops with the thermal print head positioned against the platen roller. The platen roller could become damaged if the thermal print head is left in this position.
If a power outage occurs:
1.Open the top cover immediately to release the pressure on the platen roller. Leave the top cover open until power is restored.
2.When power is restored, restart the printer by following the procedure for “Clearing a Paper Jam” on page
3.Send your print job again.
