Telephone Customer Support, Before You Call | Kodak DX4900 specification

Chapter 10

Telephone Customer Support

If you have questions concerning the operation of KODAK Software or the camera, you may speak directly to a customer support representative.

Before You Call

Before you call to speak to a customer support representative, please have the camera connected to your computer, be at your computer, and have the following information available:

Operating system __________________________________________

Processor speed (MHz) _____________________________________

Computer model __________________________________________

Amount of memory (MB) ____________________________________

Exact error message you received_______________________________

Version of installation CD____________________________________

Camera serial number______________________________________

Telephone Numbers

mU.S.—call toll free, 1-800-235-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

mCanada—call toll free, 1-800-465-6325, between the hours of 9:00 a.m. and 8:00 p.m. (Eastern Standard Time) Monday through Friday.

mEurope—call the Kodak Digital Imaging Support Centre toll number associated with your location, or the U.K. toll line,

44-0-131-458-6714, between the hours of 09.00 and 17.00 (GMT/CET) Monday through Friday.

72

Image 82

Kodak DX4900 manual Telephone Customer Support, Before You Call, Telephone Numbers

Contents

Kodak Easyshare 6B5921 Front View Top/Back View Status Display Page Table of Contents Selecting Pictures for Automatic Printing Vii Getting Help Getting Started What Can I Do With My Digital Pictures? Camera Package Contents Attaching the Wrist Strap Important Battery Information Loading the Batteries To insert a card Turn off the camera Inserting a Compactflash CardUse only certified cards that carry the Compactflash logo Turning the Camera On and Off Built-in Lens Cover Checking the Batteries Automatic Powerdown Saves BatteriesCamera Behavior To reactivate Powerdown After Automatic Press Select Press the arrow buttons to move Setting the ClockPress Select to accept the changes Quality Mode Dial-Settings and MenusCapture Menus Stamp Menu Magnify Slide Show Delete Print Order Review MenusProtect Picture Info Setup Menus To access the Setup mode menus Turn the Mode dial to Setup Navigating Through the Menus To navigate and select the menus and optionsPage Taking Pictures Taking a Picture Take a picture Viewing and Deleting the Last PictureHighlight Yes, then press Select Previewing Your Picture Turn On Burst Shooting a Burst Series of PicturesTake a Burst Series of Pictures Distant Pictures To choose the setting Set the Mode dial to CaptureClose-Up Pictures Zoom position Close-Up focus distance Using Optical Zoom Using ZoomSee page 44 for different digital zoom options Using the Flash Putting Yourself in the Picture Customizing Picture-taking Settings Setting Exposure Compensation Setting White Balance DAYLIGHT-ideal for pictures in natural lighting Setting a Color Mode Black & WHITE-for black and white pictures MP default Setting the Picture QualityQuality Setting Name Resolution File Size approx Megapixels See page 16 for how to use the 1.0 MP Burst setting Setting Exposure Metering Setting Picture Sharpness Setting the ISO Speed Setting the Shutter Speed To 16 seconds-use a tripod to avoid camera shake Placing the Date on Pictures Page Viewing Pictures in Full Size Turn the Mode dial to ReviewReviewing Your Pictures Use the 4-way arrow button to scroll through the pictures Viewing Pictures With the Filmstrip Select while holding an arrow button Magnifying Pictures Press to magnify Exit default-returns you to the Main screen Deleting Pictures Protecting Pictures Running a Slide Show Digital projector Selecting Pictures for Automatic Printing EXIT-returns you to the Main screen Press Select Press Menu to exit the Menu screen Viewing Picture InformationPress Select to exit Picture Info Installing the Software Install the Software Chapter Kodak Picture Software Software Included With Your CameraKodak Picture Transfer Software Kodak Camera Connection Software WINDOWS-Based System Requirements Computer System RequirementsMacintosh System Requirements Press Select This setting remains until you change it Selecting a Power Save SettingPersonalizing Your Camera Setting Digital Zoom Behavior To use the Pause setting, push Telephoto Adjusting the Camera Sounds Selecting a Language Setting Video OutPAL EUROPE-standard used in European countries Cancel default-exits without making a change Formatting a Compactflash Card Viewing Camera Information Resetting User SettingsThen press Select Connecting With the USB Cable Using Pictures on Your ComputerConnecting to Your Computer Before You Transfer Your Pictures Transferring Your Pictures Connecting With the Kodak Easyshare Camera DockTransferring on a WINDOWS-based Computer Transferring on a Macintosh Computer Working With Your PicturesTurning Off Kodak Picture Software Auto-start On a Macintosh Computer Transferring Your Pictures ManuallyOn a WINDOWS-based Computer Kodak Camera Connection Software Online Help From a Compactflash Card Printing Your PicturesFrom Kodak Picture Software Print to your home printer with Kodak Premium Picture PaperPage Using the Kodak Easyshare Camera Dock Camera Dock Package Contents Installing the Dock Insert Connecting the Camera Dock Open the battery door on the bottom of the camera Docking the Camera Charging the Battery Pack Important Charging Information When Using a Tripod Transferring Pictures Troubleshooting Problems Troubleshooting-Camera Camera Communications Problem Cause Solution Camera Problem Cause Solution Function Subject is too far Remove and reinstallTurn on Installed Batteries An effect Lens is dirty Clean the lens Make sure the card accessDamaged When the card access Use the Close-Up setting Camera Card Access Light Light Status Cause Solution Camera Viewfinder Light Light Status Cause SolutionCamera Status and Messages LCD Messages Cause Solution Pictures are not Troubleshooting-EASYSHARE Camera DockCamera Dock Problem Cause Solution Running on your Computer Camera was Replace the camera on Camera Dock indicator light Light Status Cause Solution Easyshare Camera Dock StatusPage Software Help Getting HelpWorld Wide Web Kodak Fax Support Before You Call Telephone Customer SupportTelephone Numbers 01 838 53 Taiwan 0080861008 0870 International Toll LinePage Camera Specifications Camera SpecificationsAppendix Telephoto f/4.0 Wide f/2.8Aperture Wide 2.7 to 27.5 in70 to 700 mm Camera Dock Specifications Camera Dock SpecificationsOriginal Factory Settings-Camera Feature Factory Setting Camera Function Power Save-Camera PerformanceWhite Balance Auto Yes Using Your Batteries Be usable Tips, Safety, Maintenance Camera Accessories Locating Pictures on a Compactflash Card Quality SettingPicture Storage Capacities MB card Card File Naming Conventions Regulatory Information Upgrading Your Software and FirmwareFCC Compliance and Advisory Vcci Class B ITE Canadian DOC StatementEnglish translation Page Using power save 43 with Camera Dock Low or exhausted 59 beeps, adjusting Communication problems Center-weighted meteringOriginal factory defaults File name conventions With Camera Dock 50 with USB cable Error messages 67 previewing pictures 15 viewing pictures on Camera Dock 69 viewfinder, camera Package contents camera 2 Camera Dock OS X, Macintosh Transferring manually 52 transferring to computer Sharpness, setting 26 storage capacityCamera Dock 56 checking batteries 6 turning camera on Slide show 36 running slide show ISO speed 27 language 46 mode dial menusFax numbers 71 Kodak web site Use with self-timer 20 troubleshooting problems Macintosh Windows Camera information 48 picture information Installing software 39 system requirementsWeb site, Kodak 71 white balance 22 wide angle zoom Zoom